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FortiVoice Phone System Administration Guide

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Viewing recorded call and fax storage

Viewing recorded call and fax storage

Monitor > Storage displays the recorded calls, faxes, archived faxes, and faxes in queue.

This topic includes:

Playing recorded calls

The Recorded Call tab lists the calls recorded by the FortiVoice unit.

To listen to a call, go to Monitor > Storage > Recorded Call and double-click a call record folder to open the archived call files. Select a call file and click the Play button.

To save a recorded call, go to Monitor > Storage and select a call record folder to open the archived call files. Select a call file and click the Download button.

To search recorded calls, go to Monitor > Storage > Recorded Call , click Search, then New, enter the search values, and click Create. Note that under Recording type, Conference refers to calls recorded based on the phone numbers that are conference call numbers. System refers to all other type of calls recorded.

For information on configuring recording calls, see Recording calls.

Viewing current fax accounts

Monitor > Storage > Fax lists the fax accounts created on the FortiVoice unit. For more information about creating fax accounts, see Configuring fax.

To view fax accounts, go to Monitor > Storage > Fax. The fax accounts are listed with their names, numbers, display names, storage sizes, and faxes stored.

You can double-click a fax account and view the detailed information on the faxes it stores.

  • Forward: Select a fax, click this option and enter the extension to which you want to forward the fax.
  • Download PDF: Select a fax and click this option to save it.

Viewing archived faxes

Monitor > Storage > Fax Archive lists the faxes sent and received through the FortiVoice unit. For more information about fax, see Configuring fax.

To search archived fax, go to Monitor > Storage > Fax Archive, click Search, then New, enter the search values, and click Create.

You can double-click a fax folder and view the detailed information on the faxes it stores.

Viewing fax queues

Monitor > Storage > Fax Archive lists the faxes waiting to be sent or having failed to be sent on the FortiVoice unit. You can download the faxes. For more information about fax, see Configuring fax.

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Viewing recorded call and fax storage

Monitor > Storage displays the recorded calls, faxes, archived faxes, and faxes in queue.

This topic includes:

Playing recorded calls

The Recorded Call tab lists the calls recorded by the FortiVoice unit.

To listen to a call, go to Monitor > Storage > Recorded Call and double-click a call record folder to open the archived call files. Select a call file and click the Play button.

To save a recorded call, go to Monitor > Storage and select a call record folder to open the archived call files. Select a call file and click the Download button.

To search recorded calls, go to Monitor > Storage > Recorded Call , click Search, then New, enter the search values, and click Create. Note that under Recording type, Conference refers to calls recorded based on the phone numbers that are conference call numbers. System refers to all other type of calls recorded.

For information on configuring recording calls, see Recording calls.

Viewing current fax accounts

Monitor > Storage > Fax lists the fax accounts created on the FortiVoice unit. For more information about creating fax accounts, see Configuring fax.

To view fax accounts, go to Monitor > Storage > Fax. The fax accounts are listed with their names, numbers, display names, storage sizes, and faxes stored.

You can double-click a fax account and view the detailed information on the faxes it stores.

  • Forward: Select a fax, click this option and enter the extension to which you want to forward the fax.
  • Download PDF: Select a fax and click this option to save it.

Viewing archived faxes

Monitor > Storage > Fax Archive lists the faxes sent and received through the FortiVoice unit. For more information about fax, see Configuring fax.

To search archived fax, go to Monitor > Storage > Fax Archive, click Search, then New, enter the search values, and click Create.

You can double-click a fax folder and view the detailed information on the faxes it stores.

Viewing fax queues

Monitor > Storage > Fax Archive lists the faxes waiting to be sent or having failed to be sent on the FortiVoice unit. You can download the faxes. For more information about fax, see Configuring fax.

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