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Table of Contents

FortiVoice Phone System Administration Guide

Configuring fax

The FortiVoice unit supports fax in the following ways:

  • Replace your organization's physical fax machine by using the FortiVoice unit to send and receive faxes. The FortiVoice unit contains a full featured fax server that is able to receive faxes and forward them in PDF format to an extension’s user portal or a user’s email. End users can log into their FortiVoice user portal to view the faxes and upload PDF or JPEG files to send faxes. For configuration information, see Receiving faxes and Sending faxes.
  • If you want to continue using your fax machine with the VoIP phone system, connect the fax machine to an adapter (such as OBIHAI OBi 200, Cisco SPA 112, or Grandstream HT 702) that supports T.38 first before connecting to the FortiVoice unit. T.38 is a protocol designed to allow fax to travel over a VoIP network.
  • In this case, the fax machine is treated like an extension. The FortiVoice unit receives faxes and relays them to the fax machine. Faxes sent from the fax machine will follow the fax sending dial plans.

    To use this option, you need to create and enable the fax extensions first (see Configuring fax extensions). You then need to configure the FortiVoice unit to receive and relay faxes to the fax machine (see Receiving faxes and Sending faxes).

This topic includes:

Receiving faxes

Configure the FortiVoice unit to receive faxes over the VoIP network and forward the faxes to extensions or emails. You can configure one or more faxes to meet the needs of different departments, for example.

To configure receiving faxes

  1. Go to Call Feature  > Fax > eFax Account.
  2. Click New.
  3. Configure the following:
  4. GUI field

     

    Description

    Incoming Fax Setting

     

     

    Enabled

    Select to activate this fax.

     

    Name

    Enter a name for the receiving fax configuration.

     

    Number

    Enter an extension for this fax. This is where the incoming faxes go to.

     

    Display name

    Enter the name displaying on the extension.

     

    Description

    Enter any notes for the incoming fax setting.

    External Numbers

    Map the DID numbers to the extension of the fax. Incoming faxes to the DIDs will reach the extension.

    To map the DID numbers:

    1. Click New.
    2. Select Enabled to activate this DID mapping.
    3. Select the Incoming trunk used for dialing the DIDs.
    4. Enter the DID number that you want to map to the extension of the fax.
    5. Click Create.

    Select Fax Monitors

    Click in the field and select the users that can monitor the faxes received on this fax extension in their FortiVoice user portal and can choose to view, delete, resend, forward, or download the faxes. Click Close.

    The selected users will also receive email notifications when a fax is received if their extensions are linked with email addresses. The notification will also have a PDF attachment of the fax if their extensions are configured with email notification attachment option. For more information, see Setting extension user preferences.

    This is useful if you have a fax that serves several departments.

    Fax to Email

    Enter the email addresses to receive the faxes sent to this extension. Users will receive the faxes in PDF format.

    You may customize the email template. For details, see Customizing call report and notification email templates.

    Relay to Fax Machine

    Click in the field and select the fax machines connected to the FortiVoice unit via T.38 adapters. Faxes will be relayed to the selected machines.

    Click Close.

    Archive

    Select Fax archive to activate fax archiving and enter the file name to archive following the formats in the drop-down list.

    To view faxes sent and received through the FortiVoice unit, see Viewing archived faxes.

  5. Click Create.

Sending faxes

Configure the dial plans for sending faxes. The dialed fax numbers matching the configured number pattern will be subject to the call handling actions.

The fax sending dial plans will not interfere with phone call dial plans since the FortiVoice unit deals with the dial plans separately.

For information on dial plans, see Configuring call routing.

You send faxes in the user portal. Senders will receive email notifications when a fax is sent if their extensions are linked with email addresses. The notification will inform if the fax has been successfully sent and have a PDF attachment of the fax if their extensions are configured with email notification attachment option. For more information, see Setting extension user preferences.

In addition, senders can always view the status of the fax sent in their FortiVoice user portal. For more information, see the online help of the user portal.

To view the outbound dial plans, go to Call Feature > Fax > Sending Rule.

GUI field

Description

Test

Select to test if the dial plan is created successfully.

For more information, see Testing dial plans for sending faxes.

Enabled

Select to activate this dial plan.

Name

The name of the dial plan.

Pattern

The phone number pattern in the dial plan that matches other numbers. For details, see Dialed Number Match.

Call handling

The call handling action for the numbers matching the configured number pattern and the caller IDs matching the caller ID pattern. For details, see Call Handling .

To set up a fax sending dial plan

  1. Go to Call Feature  > Fax > Sending Rule.
  2. Click New.
  3. Configure the following:

    GUI field

    Description

    Enabled

    Select to activate this dial plan.

    Name

    Enter a name for this plan.

    Dialed Number Match

    With dialed number pattern matching, you can create one phone number pattern in your dial plan that matches many different numbers.

    The dialed numbers matching this pattern will follow this dial plan rule.

    For information on adding a dialed number match, see Creating dialed number match.

    Call Handling

    Click New to configure the call handling action for the numbers matching the configured number pattern. For details, see Configuring call handling actions.

  4. Click Create.

Testing dial plans for sending faxes

After you create a dial plan, you can select the dial plan and click Test to see if the dial plan works.

For more information, see Test.

To test a dial plan

  1. Go to Call Features > Fax > Sending Rule.
  2. Select the dial plan that you want to test and click Test.
  3. Select Test Call - Dry Run or Test Call.
  4. Configure the following:

GUI field

 

Description

Test Call - Dry Run

Run a system outbound dial plan test without making a real phone call.

 

Destination number

Enter a destination number to call.

 

From number

Enter the number from which you want to call the destination number. The FortiVoice unit will connect this number with the destination number for the test.

 

Test

Click to start the dry run test and view the Test result.

 

Reset

Click to remove the test result in order to start a new test.

Test Call

Test the dial plan by making a real phone call.

 

Destination number

Enter a destination number to call.

 

After call is established

Select the FortiVoice action once it calls the destination number:

  • Play welcome message: The FortiVoice unit will play a message to the destination number.
  • Connect test call to number: In the Number field, enter the number from which you want to call the destination number. The FortiVoice unit will connect this number with the destination number to test the trunk.

 

Test

Click to start the test and view the Test result.

 

Reset

Click to remove the test result in order to start a new test.

Creating dialed number match

You can create one extension number pattern in your dial plan that matches many different numbers for outbound calls.

The numbers matching this pattern will follow this dial plan rule.

The FortiVoice unit supports the following pattern-matching syntax:

Pattern-matching syntax

Syntax

Description

X

Matches any single digit from 0 to 9.

Z

Matches any single digit from 1 to 9.

N

Matches any single digit from 2 to 9.

[ ]

(brackets)

Matches any digits in the brackets.

For a range of numbers, use a dash.

Example: [15-7].

In this example, the pattern matches 1, 5, 6, and 7.

.

(period)

Acts as a wildcard that matches any digit and allows for any number of digits to be dialed.

Example of a pattern matching rule: XX.

In this example, the system looks for a dialed number match that has three or more digits.

!

(exclamation point)

Acts as a wildcard that matches any digit (including no digits) and allows for any number of digits to be dialed.

Example of a pattern matching rule: XX!

In this example, the system looks for a dialed number match that has two or more digits.

Pattern-matching examples

Pattern

Description

X.

Matches any dialed number.

NXXXXXX

Matches any seven-digit number, as long as the first digit is 2 or higher.

NXXNXXXXXX

Matches any dialed number that has 10 digits.

1NXXNXXXXXX

Matches any dialed number that matches this pattern: 1 + area code (between 200 and 999) + seven-digit number (first digit is 2 or higher).

011.

Matches any number that starts with 011 and has at least one more digit.

XX!

Matches any two or more digits.

To create a dialed number match

  1. Go to Call Feature > Fax > Sending Rule.
  2. Click New.
  3. In Dialed Number Match, click New.
  4. Configure the following:

     

    GUI field

     

    Description

    Match Pattern

    Enter the number pattern for this rule (see Pattern-matching syntax and Pattern-matching examples).

    Click + to add more patterns.

    Modification

    You can manipulate the number patterns you entered.

     

    Strip

    Enter a number to omit dialing the starting part of a pattern. 0 means no action.

    For example, if your Match Pattern is 9XXX and Strip is 1, you only need to dial the last three digits for this pattern.

     

    Prefix

    Add a number before a pattern, such as area code.

    For example, if your Match Pattern is 123XXXX and its area code is 555, you can enter 555 for the Prefix. When you dial a number under this pattern, you do not need to dial the area code 555.

     

    Postfix

    Add a number after a pattern.

    For example, if your Match Pattern is 9XXX and the numbers under this pattern have been upgraded to have an additional digit 5 at the end, you can enter 5 for the Postfix. When you dial a number under this pattern, you do not need to dial the last digit 5.

  5. Click Create.

Configuring call handling actions

Configure the call handling action for the numbers matching the configured number pattern.

To configure the call handling action

  1. Go to Call Feature > Fax > Sending Rule.
  2. Click New.
  3. In Call Handling, click New.
  4. Configure the following:

    GUI field

    Description

    Schedule

    Select the FortiVoice operation schedule to implement this plan. Click Edit to modify the selected schedule or click New to configure a new one. For more information on PBX schedule, see Scheduling the FortiVoice unit.

    Action

    Select the call handling action for the numbers matching the configured number pattern and the caller IDs matching the caller ID pattern.

    Outgoing trunk

    Select the trunk for sending faxes. Click Edit to modify the selected trunk or click New to configure a new one. For more information on trunks, see Configuring trunks.

    Caller ID modification

    Select the caller ID modification configuration. Click Edit to modify the selected configuration or click New to configure a new one. For more information on caller ID modification, see Modifying caller IDs.

    Warning message

    If you select Allow with warning or Deny with warning in the Action field, select the sound file for the warning. Click Edit to modify the selected file or click New to configure a new one. For more information on sound files, see Managing phone audio settings.

    Delay

    Optionally, if you want to discourage certain users for sending faxes, enter the call delay time in seconds.

  5. Click Create.

Archiving faxes

Configure the Setting to archive the faxes.

To configure archiving faxes

  1. Go to Call Feature > Fax > Archive.
  2. Configure the following:

    GUI field

     

    Description

    Rotation Setting

     

     

    Fax rotation size/time

    Enter the archived fax file rotation size and time.

    When the file reaches either the rotation size or time specified, whichever comes first, the archiving file is automatically renamed. The FortiVoice unit generates a new file, where it continues saving recording archives. You can access all rotated files through search.

     

    Archiving options when disk quota is full

    Specify what the FortiVoice unit should do if it runs out of disk space. Select Overwrite to remove the oldest archived folder in order to make space for the new archive, or select Do not archive to stop archiving more recorded calls.

     

    Schedule

    Select a schedule for the rotation.

    Destination Setting

     

     

    Destination

    Select an archiving destination:

    Local: the FortiVoice unit’s local hard drive or a NAS server.

    Remote: a remote FTP or SFTP storage server.

     

    Local disk quota

    If Local is the archiving destination, enter the disk space quota.

    The total disk quota for archiving calls cannot exceed 20% of the total data disk size. For example, if the data disk has a size of 100 GB, a maximum of 20 GB can be used for fax archiving.

    If this quota is met and a new fax must be archived, the FortiVoice unit either automatically removes the oldest fax archive folder in order to make space for the new archive or stops archiving, depending on the Setting you specify under Rotation Setting.

    If Remote is the archiving destination, configure the following:

     

    Protocol

    Select the protocol that the FortiVoice unit will use to connect to the remote storage server, either SFTP or FTP.

     

    IP address

    Enter the IP address of the remote storage server.

     

    User name

    Enter the user name of an account the FortiVoice unit will use to access the remote storage server, such as FortiVoice.

     

    Password

    Enter the password for the user name of the account on the remote storage server.

     

    Remote directory

    Enter the directory path on the remote storage server where the FortiVoice unit will store archived calls, such as /home/fortivoice/call-archives.

     

    Remote cache quota

    Enter the FortiVoice cache quota that is allowed to be used for remote host archiving. The above statement regarding the Local disk quota also applied to the cache quota.

  3. Click Apply.

Configuring other fax settings

Configure the station IDs, fax header, T.38 fax options, and fax sending queue for outgoing faxes.

To configure fax settings

  1. Go to Call Feature > Fax > Setting.
  2. Configure the following:

    GUI field

     

    Description

    System station ID

    Enter a station ID that shows on each fax sent from the FortiVoice unit.

    System fax header

    Enter a fax subject header that shows on each fax sent from the FortiVoice unit.

    Maximum Transmission Rate

    Select the fastest fax transfer speed.

    Minimum Transmission Rate

    Select the slowest fax transfer speed.

    Enable T.30 ECM (error correction mode)

    Enable to monitor the entire fax process from the initial dialing to disconnecting.

    By enabling this option, if any issues occur in the process, the receiving fax system will request the sending fax system to resend part or all of the fax information. This may make the transmission time longer. If it cannot fix the issue detected, it will fail the fax.

    T.38 Fax

     

     

    Sending Fax: Initiate a T.38 reinvite if the remote end does not

    Select if the fax receiving terminal does not reply to a T.38 invitation.

     

    Sending/Receiving: Fallback to audio (G.711) mode on T.38 failure

    Select to use G.711 mode if T.38 communication fails.

     

    UDPTL port start

    T.38/UDPTL uses UDP as its transport protocol.

    Enter the UDP Transport Layer start port.

     

    UDPTL port end

    Enter the UDP Transport Layer end port.

    Send Queue

     

     

    Max retry times

    Enter the maximum number of times to resend a fax. This is useful if a fax cannot be sent due to busy lines or other reasons.

     

    Retry interval

    Enter the time interval between fax sending retries.

     

    Wait time for an answer

    Enter the waiting time for a “go-ahead” signal from the fax receiving terminal. After the waiting time is over, the FortiVoice unit will either retry to send the fax or stop sending it depending on the Max retry times configuration.

  3. Click Apply.

Configuring fax

The FortiVoice unit supports fax in the following ways:

  • Replace your organization's physical fax machine by using the FortiVoice unit to send and receive faxes. The FortiVoice unit contains a full featured fax server that is able to receive faxes and forward them in PDF format to an extension’s user portal or a user’s email. End users can log into their FortiVoice user portal to view the faxes and upload PDF or JPEG files to send faxes. For configuration information, see Receiving faxes and Sending faxes.
  • If you want to continue using your fax machine with the VoIP phone system, connect the fax machine to an adapter (such as OBIHAI OBi 200, Cisco SPA 112, or Grandstream HT 702) that supports T.38 first before connecting to the FortiVoice unit. T.38 is a protocol designed to allow fax to travel over a VoIP network.
  • In this case, the fax machine is treated like an extension. The FortiVoice unit receives faxes and relays them to the fax machine. Faxes sent from the fax machine will follow the fax sending dial plans.

    To use this option, you need to create and enable the fax extensions first (see Configuring fax extensions). You then need to configure the FortiVoice unit to receive and relay faxes to the fax machine (see Receiving faxes and Sending faxes).

This topic includes:

Receiving faxes

Configure the FortiVoice unit to receive faxes over the VoIP network and forward the faxes to extensions or emails. You can configure one or more faxes to meet the needs of different departments, for example.

To configure receiving faxes

  1. Go to Call Feature  > Fax > eFax Account.
  2. Click New.
  3. Configure the following:
  4. GUI field

     

    Description

    Incoming Fax Setting

     

     

    Enabled

    Select to activate this fax.

     

    Name

    Enter a name for the receiving fax configuration.

     

    Number

    Enter an extension for this fax. This is where the incoming faxes go to.

     

    Display name

    Enter the name displaying on the extension.

     

    Description

    Enter any notes for the incoming fax setting.

    External Numbers

    Map the DID numbers to the extension of the fax. Incoming faxes to the DIDs will reach the extension.

    To map the DID numbers:

    1. Click New.
    2. Select Enabled to activate this DID mapping.
    3. Select the Incoming trunk used for dialing the DIDs.
    4. Enter the DID number that you want to map to the extension of the fax.
    5. Click Create.

    Select Fax Monitors

    Click in the field and select the users that can monitor the faxes received on this fax extension in their FortiVoice user portal and can choose to view, delete, resend, forward, or download the faxes. Click Close.

    The selected users will also receive email notifications when a fax is received if their extensions are linked with email addresses. The notification will also have a PDF attachment of the fax if their extensions are configured with email notification attachment option. For more information, see Setting extension user preferences.

    This is useful if you have a fax that serves several departments.

    Fax to Email

    Enter the email addresses to receive the faxes sent to this extension. Users will receive the faxes in PDF format.

    You may customize the email template. For details, see Customizing call report and notification email templates.

    Relay to Fax Machine

    Click in the field and select the fax machines connected to the FortiVoice unit via T.38 adapters. Faxes will be relayed to the selected machines.

    Click Close.

    Archive

    Select Fax archive to activate fax archiving and enter the file name to archive following the formats in the drop-down list.

    To view faxes sent and received through the FortiVoice unit, see Viewing archived faxes.

  5. Click Create.

Sending faxes

Configure the dial plans for sending faxes. The dialed fax numbers matching the configured number pattern will be subject to the call handling actions.

The fax sending dial plans will not interfere with phone call dial plans since the FortiVoice unit deals with the dial plans separately.

For information on dial plans, see Configuring call routing.

You send faxes in the user portal. Senders will receive email notifications when a fax is sent if their extensions are linked with email addresses. The notification will inform if the fax has been successfully sent and have a PDF attachment of the fax if their extensions are configured with email notification attachment option. For more information, see Setting extension user preferences.

In addition, senders can always view the status of the fax sent in their FortiVoice user portal. For more information, see the online help of the user portal.

To view the outbound dial plans, go to Call Feature > Fax > Sending Rule.

GUI field

Description

Test

Select to test if the dial plan is created successfully.

For more information, see Testing dial plans for sending faxes.

Enabled

Select to activate this dial plan.

Name

The name of the dial plan.

Pattern

The phone number pattern in the dial plan that matches other numbers. For details, see Dialed Number Match.

Call handling

The call handling action for the numbers matching the configured number pattern and the caller IDs matching the caller ID pattern. For details, see Call Handling .

To set up a fax sending dial plan

  1. Go to Call Feature  > Fax > Sending Rule.
  2. Click New.
  3. Configure the following:

    GUI field

    Description

    Enabled

    Select to activate this dial plan.

    Name

    Enter a name for this plan.

    Dialed Number Match

    With dialed number pattern matching, you can create one phone number pattern in your dial plan that matches many different numbers.

    The dialed numbers matching this pattern will follow this dial plan rule.

    For information on adding a dialed number match, see Creating dialed number match.

    Call Handling

    Click New to configure the call handling action for the numbers matching the configured number pattern. For details, see Configuring call handling actions.

  4. Click Create.

Testing dial plans for sending faxes

After you create a dial plan, you can select the dial plan and click Test to see if the dial plan works.

For more information, see Test.

To test a dial plan

  1. Go to Call Features > Fax > Sending Rule.
  2. Select the dial plan that you want to test and click Test.
  3. Select Test Call - Dry Run or Test Call.
  4. Configure the following:

GUI field

 

Description

Test Call - Dry Run

Run a system outbound dial plan test without making a real phone call.

 

Destination number

Enter a destination number to call.

 

From number

Enter the number from which you want to call the destination number. The FortiVoice unit will connect this number with the destination number for the test.

 

Test

Click to start the dry run test and view the Test result.

 

Reset

Click to remove the test result in order to start a new test.

Test Call

Test the dial plan by making a real phone call.

 

Destination number

Enter a destination number to call.

 

After call is established

Select the FortiVoice action once it calls the destination number:

  • Play welcome message: The FortiVoice unit will play a message to the destination number.
  • Connect test call to number: In the Number field, enter the number from which you want to call the destination number. The FortiVoice unit will connect this number with the destination number to test the trunk.

 

Test

Click to start the test and view the Test result.

 

Reset

Click to remove the test result in order to start a new test.

Creating dialed number match

You can create one extension number pattern in your dial plan that matches many different numbers for outbound calls.

The numbers matching this pattern will follow this dial plan rule.

The FortiVoice unit supports the following pattern-matching syntax:

Pattern-matching syntax

Syntax

Description

X

Matches any single digit from 0 to 9.

Z

Matches any single digit from 1 to 9.

N

Matches any single digit from 2 to 9.

[ ]

(brackets)

Matches any digits in the brackets.

For a range of numbers, use a dash.

Example: [15-7].

In this example, the pattern matches 1, 5, 6, and 7.

.

(period)

Acts as a wildcard that matches any digit and allows for any number of digits to be dialed.

Example of a pattern matching rule: XX.

In this example, the system looks for a dialed number match that has three or more digits.

!

(exclamation point)

Acts as a wildcard that matches any digit (including no digits) and allows for any number of digits to be dialed.

Example of a pattern matching rule: XX!

In this example, the system looks for a dialed number match that has two or more digits.

Pattern-matching examples

Pattern

Description

X.

Matches any dialed number.

NXXXXXX

Matches any seven-digit number, as long as the first digit is 2 or higher.

NXXNXXXXXX

Matches any dialed number that has 10 digits.

1NXXNXXXXXX

Matches any dialed number that matches this pattern: 1 + area code (between 200 and 999) + seven-digit number (first digit is 2 or higher).

011.

Matches any number that starts with 011 and has at least one more digit.

XX!

Matches any two or more digits.

To create a dialed number match

  1. Go to Call Feature > Fax > Sending Rule.
  2. Click New.
  3. In Dialed Number Match, click New.
  4. Configure the following:

     

    GUI field

     

    Description

    Match Pattern

    Enter the number pattern for this rule (see Pattern-matching syntax and Pattern-matching examples).

    Click + to add more patterns.

    Modification

    You can manipulate the number patterns you entered.

     

    Strip

    Enter a number to omit dialing the starting part of a pattern. 0 means no action.

    For example, if your Match Pattern is 9XXX and Strip is 1, you only need to dial the last three digits for this pattern.

     

    Prefix

    Add a number before a pattern, such as area code.

    For example, if your Match Pattern is 123XXXX and its area code is 555, you can enter 555 for the Prefix. When you dial a number under this pattern, you do not need to dial the area code 555.

     

    Postfix

    Add a number after a pattern.

    For example, if your Match Pattern is 9XXX and the numbers under this pattern have been upgraded to have an additional digit 5 at the end, you can enter 5 for the Postfix. When you dial a number under this pattern, you do not need to dial the last digit 5.

  5. Click Create.

Configuring call handling actions

Configure the call handling action for the numbers matching the configured number pattern.

To configure the call handling action

  1. Go to Call Feature > Fax > Sending Rule.
  2. Click New.
  3. In Call Handling, click New.
  4. Configure the following:

    GUI field

    Description

    Schedule

    Select the FortiVoice operation schedule to implement this plan. Click Edit to modify the selected schedule or click New to configure a new one. For more information on PBX schedule, see Scheduling the FortiVoice unit.

    Action

    Select the call handling action for the numbers matching the configured number pattern and the caller IDs matching the caller ID pattern.

    Outgoing trunk

    Select the trunk for sending faxes. Click Edit to modify the selected trunk or click New to configure a new one. For more information on trunks, see Configuring trunks.

    Caller ID modification

    Select the caller ID modification configuration. Click Edit to modify the selected configuration or click New to configure a new one. For more information on caller ID modification, see Modifying caller IDs.

    Warning message

    If you select Allow with warning or Deny with warning in the Action field, select the sound file for the warning. Click Edit to modify the selected file or click New to configure a new one. For more information on sound files, see Managing phone audio settings.

    Delay

    Optionally, if you want to discourage certain users for sending faxes, enter the call delay time in seconds.

  5. Click Create.

Archiving faxes

Configure the Setting to archive the faxes.

To configure archiving faxes

  1. Go to Call Feature > Fax > Archive.
  2. Configure the following:

    GUI field

     

    Description

    Rotation Setting

     

     

    Fax rotation size/time

    Enter the archived fax file rotation size and time.

    When the file reaches either the rotation size or time specified, whichever comes first, the archiving file is automatically renamed. The FortiVoice unit generates a new file, where it continues saving recording archives. You can access all rotated files through search.

     

    Archiving options when disk quota is full

    Specify what the FortiVoice unit should do if it runs out of disk space. Select Overwrite to remove the oldest archived folder in order to make space for the new archive, or select Do not archive to stop archiving more recorded calls.

     

    Schedule

    Select a schedule for the rotation.

    Destination Setting

     

     

    Destination

    Select an archiving destination:

    Local: the FortiVoice unit’s local hard drive or a NAS server.

    Remote: a remote FTP or SFTP storage server.

     

    Local disk quota

    If Local is the archiving destination, enter the disk space quota.

    The total disk quota for archiving calls cannot exceed 20% of the total data disk size. For example, if the data disk has a size of 100 GB, a maximum of 20 GB can be used for fax archiving.

    If this quota is met and a new fax must be archived, the FortiVoice unit either automatically removes the oldest fax archive folder in order to make space for the new archive or stops archiving, depending on the Setting you specify under Rotation Setting.

    If Remote is the archiving destination, configure the following:

     

    Protocol

    Select the protocol that the FortiVoice unit will use to connect to the remote storage server, either SFTP or FTP.

     

    IP address

    Enter the IP address of the remote storage server.

     

    User name

    Enter the user name of an account the FortiVoice unit will use to access the remote storage server, such as FortiVoice.

     

    Password

    Enter the password for the user name of the account on the remote storage server.

     

    Remote directory

    Enter the directory path on the remote storage server where the FortiVoice unit will store archived calls, such as /home/fortivoice/call-archives.

     

    Remote cache quota

    Enter the FortiVoice cache quota that is allowed to be used for remote host archiving. The above statement regarding the Local disk quota also applied to the cache quota.

  3. Click Apply.

Configuring other fax settings

Configure the station IDs, fax header, T.38 fax options, and fax sending queue for outgoing faxes.

To configure fax settings

  1. Go to Call Feature > Fax > Setting.
  2. Configure the following:

    GUI field

     

    Description

    System station ID

    Enter a station ID that shows on each fax sent from the FortiVoice unit.

    System fax header

    Enter a fax subject header that shows on each fax sent from the FortiVoice unit.

    Maximum Transmission Rate

    Select the fastest fax transfer speed.

    Minimum Transmission Rate

    Select the slowest fax transfer speed.

    Enable T.30 ECM (error correction mode)

    Enable to monitor the entire fax process from the initial dialing to disconnecting.

    By enabling this option, if any issues occur in the process, the receiving fax system will request the sending fax system to resend part or all of the fax information. This may make the transmission time longer. If it cannot fix the issue detected, it will fail the fax.

    T.38 Fax

     

     

    Sending Fax: Initiate a T.38 reinvite if the remote end does not

    Select if the fax receiving terminal does not reply to a T.38 invitation.

     

    Sending/Receiving: Fallback to audio (G.711) mode on T.38 failure

    Select to use G.711 mode if T.38 communication fails.

     

    UDPTL port start

    T.38/UDPTL uses UDP as its transport protocol.

    Enter the UDP Transport Layer start port.

     

    UDPTL port end

    Enter the UDP Transport Layer end port.

    Send Queue

     

     

    Max retry times

    Enter the maximum number of times to resend a fax. This is useful if a fax cannot be sent due to busy lines or other reasons.

     

    Retry interval

    Enter the time interval between fax sending retries.

     

    Wait time for an answer

    Enter the waiting time for a “go-ahead” signal from the fax receiving terminal. After the waiting time is over, the FortiVoice unit will either retry to send the fax or stop sending it depending on the Max retry times configuration.

  3. Click Apply.