Version:

Version:

Version:

Version:

Version:

Version:


Table of Contents

FortiVoice Gateway Administration Guide

Configuring email settings

You can configure the FortiVoice Gateway to send email notifications to phone users when they miss a phone call or receive a voicemail or fax.

Note

For phone users to receive the notifications, you need to add their email addresses when configuring the extensions.

To configure email settings
  1. Go to System > Configuration > Mail Setting.
  2. Configure the following fields:

    GUI field

     

    Description

    Local Host

     

     

    Host name

    Enter the host name of the FortiVoice Gateway, such as FortiVoice Gateway GT02.

     

    Local domain name

    Enter the local domain name of the FortiVoice Gateway, such as example.com.

    Mail Queue

     

     

    Maximum time for email in queue (1-240 hours)

    Enter the maximum number of hours that deferred email messages can remain in the deferred email queue, during which the FortiVoice Gateway periodically retries to send the message. After it reaches the maximum time, the FortiVoice Gateway sends a final delivery status notification (DSN) email message to notify the sender that the email message was undeliverable.

     

    Time interval for retry (10-120 minutes)

    Enter the number of minutes between delivery retries for email messages in the deferred mail queues.

    Relay Server

    Configure an SMTP relay, if needed, to which the FortiVoice Gateway will relay outgoing email. This is typically provided by your Internet service provider (ISP), but could be a mail relay on your internal network.

     

    Relay server name

    Enter the domain name of an SMTP relay.

     

    Relay server port

    Enter the TCP port number on which the SMTP relay listens. This is typically provided by your Internet service provider (ISP).

     

    Use SMTPs

    Enable to initiate SSL- and TLS-secured connections to the SMTP relay if it supports SSL/TLS. When disabled, SMTP connections from the FortiVoice Gateway built-in MTA (or proxy) to the relay will occur as clear text, unencrypted.

    This option must be enabled to initiate SMTPs connections.

     

    Authentication required

    Select the checkbox and click the arrow to expand the section and configure:

    • User name: Enter the name of the FortiVoice Gateway account on the SMTP relay.
    • Password: Enter the password for the FortiVoice Gateway user name.
    • Authentication type: Available SMTP authentication types include:
      • AUTO (automatically detects and uses the most secure SMTP authentication type supported by the relay server)
      • LOGIN (provides an unencrypted, scrambled password)
      • PLAIN (provides an unencrypted, scrambled password)
      • CRAM-MD5 (provides an encrypted hash of the password, with hash replay prevention, combined with a challenge and response mechanism)
      • DIGEST-MD5 (provides an encrypted hash of the password)

     

    Test

    After you have entered the relay server information, you can test if relay server is accessible.

    1. Click the Test button.
    2. To further test the mail delivery, click Advanced Group, and enter the sender (MAIL FROM) and recipient (RCPT TO) email addresses. The EHLO (Extended HELO) information is filled in by default.
    3. To start the test and display the test results, click the Test button.
  3. Click Apply.

Configuring email settings

You can configure the FortiVoice Gateway to send email notifications to phone users when they miss a phone call or receive a voicemail or fax.

Note

For phone users to receive the notifications, you need to add their email addresses when configuring the extensions.

To configure email settings
  1. Go to System > Configuration > Mail Setting.
  2. Configure the following fields:

    GUI field

     

    Description

    Local Host

     

     

    Host name

    Enter the host name of the FortiVoice Gateway, such as FortiVoice Gateway GT02.

     

    Local domain name

    Enter the local domain name of the FortiVoice Gateway, such as example.com.

    Mail Queue

     

     

    Maximum time for email in queue (1-240 hours)

    Enter the maximum number of hours that deferred email messages can remain in the deferred email queue, during which the FortiVoice Gateway periodically retries to send the message. After it reaches the maximum time, the FortiVoice Gateway sends a final delivery status notification (DSN) email message to notify the sender that the email message was undeliverable.

     

    Time interval for retry (10-120 minutes)

    Enter the number of minutes between delivery retries for email messages in the deferred mail queues.

    Relay Server

    Configure an SMTP relay, if needed, to which the FortiVoice Gateway will relay outgoing email. This is typically provided by your Internet service provider (ISP), but could be a mail relay on your internal network.

     

    Relay server name

    Enter the domain name of an SMTP relay.

     

    Relay server port

    Enter the TCP port number on which the SMTP relay listens. This is typically provided by your Internet service provider (ISP).

     

    Use SMTPs

    Enable to initiate SSL- and TLS-secured connections to the SMTP relay if it supports SSL/TLS. When disabled, SMTP connections from the FortiVoice Gateway built-in MTA (or proxy) to the relay will occur as clear text, unencrypted.

    This option must be enabled to initiate SMTPs connections.

     

    Authentication required

    Select the checkbox and click the arrow to expand the section and configure:

    • User name: Enter the name of the FortiVoice Gateway account on the SMTP relay.
    • Password: Enter the password for the FortiVoice Gateway user name.
    • Authentication type: Available SMTP authentication types include:
      • AUTO (automatically detects and uses the most secure SMTP authentication type supported by the relay server)
      • LOGIN (provides an unencrypted, scrambled password)
      • PLAIN (provides an unencrypted, scrambled password)
      • CRAM-MD5 (provides an encrypted hash of the password, with hash replay prevention, combined with a challenge and response mechanism)
      • DIGEST-MD5 (provides an encrypted hash of the password)

     

    Test

    After you have entered the relay server information, you can test if relay server is accessible.

    1. Click the Test button.
    2. To further test the mail delivery, click Advanced Group, and enter the sender (MAIL FROM) and recipient (RCPT TO) email addresses. The EHLO (Extended HELO) information is filled in by default.
    3. To start the test and display the test results, click the Test button.
  3. Click Apply.