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Version:

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Table of Contents

FortiVoice Gateway Administration Guide

Viewing log messages

The Monitor > Log displays locally stored log files. If you configured the FortiVoice Gateway to store log messages locally (that is, to the hard disk), you can view the log messages currently stored in each log file.

Logs stored remotely cannot be viewed from the web-based manager of the FortiVoice Gateway. If you want to view logs from the web-based manager, also enable local storage. For details, see Configuring logs.

Monitor > Log displays the logs of administrator activities and system events as well as voice and fax.

To view the list of log files and their contents

  1. Go to Monitor > Log > System/Voice/Fax.

    The list of log files appears with the beginning and end of a log file’s time range and the size of a log file in bytes. The queue log files display more information.

  2. To search the log files, click the Search button and enter criteria that records must match in order to be visible.

    Unlike the search when viewing the contents of an individual log file, this search displays results regardless of which log file contains them. For more information, see Searching log messages.

  3. To view messages contained in logs, double-click a log file.

Displaying and arranging log columns

When viewing logs, you can display, hide, sort and re-order columns.

For most columns, you can also filter data within the columns to include or exclude log messages which contain your specified text in that column. For more information, see Searching log messages.

By default, each page’s worth of log messages is listed with the log message with the lowest index number towards the top.

To sort the page entries in ascending or descending order

  1. Click the column heading by which you want to sort.

    The log messages are sorted in ascending order.

  2. To sort in descending order, click the column heading again.

    Depending on your currently selected theme:

    • The column heading may darken in color to indicate which column is being used to sort the page.
    • A small upwards-or downwards-pointing arrow may appear in the column heading next to its name to indicate the current sort order.

To show or hide columns

  1. Go to Monitor > Log > System/Voice/Fax.
  2. Click Configure View .
  3. Click Show/Hide Columns.
  4. Select the columns you want to show or hide.
  5. Click OK.

To change the order of the columns

  1. Go to Monitor > Log > System/Voice/Fax.
  2. For each column whose order you want to change, click and drag its column heading to the left or right.
  3. Click Configure View .
  4. Click Save View.

Using the right-click pop-up menus

When you right-click on a log message, a context menu appears.

View Details

Select to display the log details.

Select All

Select to select all log messages in the current page, so that you can export all messages.

Clear Selection

Select to deselect one or multiple log messages.

Export

Select to open or save the log file.

Searching log messages

You can search logs to quickly find specific log messages in a log file, rather than browsing the entire contents of the log file.

To search log messages

  1. Go to Monitor > Log > System/Voice/Fax.
  2. Click Search.
  3. Enter your search criteria by configuring one or more of the following:

    GUI field

    Description

    Keyword

    Enter any word or words to search for within the log messages.

    For example, you might enter GUI session to locate all log messages containing that exact phrase in any log field.

    Message

    Enter all or part of the Message log field.

    Log ID

    Enter all or part of the log ID in the log message.

    Match condition

    • Contain: Searches for the exact match.
    • Wildcard: Supports wildcards in the entered search criteria.

    Start time

    End time

    Select the date and time span of log messages to include in the search results.

  4. Click Search.

    The FortiVoice Gateway unit searches for log messages that match your search criteria, and displays any matching log messages.

Viewing log messages

The Monitor > Log displays locally stored log files. If you configured the FortiVoice Gateway to store log messages locally (that is, to the hard disk), you can view the log messages currently stored in each log file.

Logs stored remotely cannot be viewed from the web-based manager of the FortiVoice Gateway. If you want to view logs from the web-based manager, also enable local storage. For details, see Configuring logs.

Monitor > Log displays the logs of administrator activities and system events as well as voice and fax.

To view the list of log files and their contents

  1. Go to Monitor > Log > System/Voice/Fax.

    The list of log files appears with the beginning and end of a log file’s time range and the size of a log file in bytes. The queue log files display more information.

  2. To search the log files, click the Search button and enter criteria that records must match in order to be visible.

    Unlike the search when viewing the contents of an individual log file, this search displays results regardless of which log file contains them. For more information, see Searching log messages.

  3. To view messages contained in logs, double-click a log file.

Displaying and arranging log columns

When viewing logs, you can display, hide, sort and re-order columns.

For most columns, you can also filter data within the columns to include or exclude log messages which contain your specified text in that column. For more information, see Searching log messages.

By default, each page’s worth of log messages is listed with the log message with the lowest index number towards the top.

To sort the page entries in ascending or descending order

  1. Click the column heading by which you want to sort.

    The log messages are sorted in ascending order.

  2. To sort in descending order, click the column heading again.

    Depending on your currently selected theme:

    • The column heading may darken in color to indicate which column is being used to sort the page.
    • A small upwards-or downwards-pointing arrow may appear in the column heading next to its name to indicate the current sort order.

To show or hide columns

  1. Go to Monitor > Log > System/Voice/Fax.
  2. Click Configure View .
  3. Click Show/Hide Columns.
  4. Select the columns you want to show or hide.
  5. Click OK.

To change the order of the columns

  1. Go to Monitor > Log > System/Voice/Fax.
  2. For each column whose order you want to change, click and drag its column heading to the left or right.
  3. Click Configure View .
  4. Click Save View.

Using the right-click pop-up menus

When you right-click on a log message, a context menu appears.

View Details

Select to display the log details.

Select All

Select to select all log messages in the current page, so that you can export all messages.

Clear Selection

Select to deselect one or multiple log messages.

Export

Select to open or save the log file.

Searching log messages

You can search logs to quickly find specific log messages in a log file, rather than browsing the entire contents of the log file.

To search log messages

  1. Go to Monitor > Log > System/Voice/Fax.
  2. Click Search.
  3. Enter your search criteria by configuring one or more of the following:

    GUI field

    Description

    Keyword

    Enter any word or words to search for within the log messages.

    For example, you might enter GUI session to locate all log messages containing that exact phrase in any log field.

    Message

    Enter all or part of the Message log field.

    Log ID

    Enter all or part of the log ID in the log message.

    Match condition

    • Contain: Searches for the exact match.
    • Wildcard: Supports wildcards in the entered search criteria.

    Start time

    End time

    Select the date and time span of log messages to include in the search results.

  4. Click Search.

    The FortiVoice Gateway unit searches for log messages that match your search criteria, and displays any matching log messages.