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Version:

Version:

Version:

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Table of Contents

FortiVoice Gateway Administration Guide

Viewing phone system status

The Monitor > Phone System displays all the ongoing phone calls and trunks.

This topic includes:

Viewing active calls

Monitor > Phone System > Active Call displays all the ongoing phone calls in realtime, including the callers and receivers, the trunks through which phone calls are connected, the call status, and the call duration.

You can stop a phone call by clicking Hang up .

The call statuses include:

  • Ringing: The receiver’s phone is ringing.
  • Connected: Callers are connected. The voice channel is established.
  • Voicemail: The call goes to the voicemail.

Viewing trunk status

Monitor > Phone System > Trunk displays all the trunks in realtime, including their names, IP addresses, types, status, and registration/connection status with the VoIP or public switched telephone network (PSTN) service provider.

Status can show the following conditions:

  • Not registered: The trunk is not registered with the VoIP or PSTN service provider and is not in service.
  • In service: The trunk is registered with the VoIP or PSTN service provider and is in service.
  • Unavailable: The trunk is not reachable.
  • Alarm detected: There is a problem with the trunk.
  • Admin down: The trunk is disabled.
  • Unmonitored: The trunk is not monitored.

You can stop a phone call by clicking the Hang Up icon.

Registration/Connection indicates if a trunk has been registered with or connected to the VoIP or PSTN service provider. Registration/Connection can show the following icons:

  • : The trunk is registered. (For SIP trunk, office peer, and gateway only.)
  • : The trunk is OK. (For PSTN only.)
  • : The trunk or trunk channel has a red alarm. (For PSTN only.)
  • : The trunk or trunk channel is in service. (For PSTN only.)
  • : The trunk or trunk channel has an alarm. (For PSTN only.)

For configuration details, see Configuring the FortiVoice Gateway.

Viewing phone system status

The Monitor > Phone System displays all the ongoing phone calls and trunks.

This topic includes:

Viewing active calls

Monitor > Phone System > Active Call displays all the ongoing phone calls in realtime, including the callers and receivers, the trunks through which phone calls are connected, the call status, and the call duration.

You can stop a phone call by clicking Hang up .

The call statuses include:

  • Ringing: The receiver’s phone is ringing.
  • Connected: Callers are connected. The voice channel is established.
  • Voicemail: The call goes to the voicemail.

Viewing trunk status

Monitor > Phone System > Trunk displays all the trunks in realtime, including their names, IP addresses, types, status, and registration/connection status with the VoIP or public switched telephone network (PSTN) service provider.

Status can show the following conditions:

  • Not registered: The trunk is not registered with the VoIP or PSTN service provider and is not in service.
  • In service: The trunk is registered with the VoIP or PSTN service provider and is in service.
  • Unavailable: The trunk is not reachable.
  • Alarm detected: There is a problem with the trunk.
  • Admin down: The trunk is disabled.
  • Unmonitored: The trunk is not monitored.

You can stop a phone call by clicking the Hang Up icon.

Registration/Connection indicates if a trunk has been registered with or connected to the VoIP or PSTN service provider. Registration/Connection can show the following icons:

  • : The trunk is registered. (For SIP trunk, office peer, and gateway only.)
  • : The trunk is OK. (For PSTN only.)
  • : The trunk or trunk channel has a red alarm. (For PSTN only.)
  • : The trunk or trunk channel is in service. (For PSTN only.)
  • : The trunk or trunk channel has an alarm. (For PSTN only.)

For configuration details, see Configuring the FortiVoice Gateway.