Version:

Version:

Version:

Version:

Version:

Version:


Table of Contents

FortiVoice Gateway Administration Guide

Adding analog trunks (GO08 only)

The analog FXO (Foreign eXchange Office) ports connect your FortiVoice Gateway to your PSTN service providers and through them to the outside world.

To view the analog trunks

  1. Go to Gateway > Analog.

     

     

    GUI field

    Description

    Delete

    Select to delete a trunk. To do so, you first need to remove the managed extensions using the following CLI commands on the FortiVoice console:

    • config extension user
      • delete the_mgd_ext (where the_mgd_ext is the managed extension ID to be removed. For example, ext1)

    Repeat this step to remove all the managed extensions.

    Enabled

    Select to activate the trunk.

    Name

    The name of the trunk.

    Status

    The trunk statuses, including:

    • In service: The trunk is currently in use.
    • Not activated: The trunk is not enabled.
    • Idle: The trunk is not in use.
    • Unavailable: The trunk is not reachable.
    • Conflict: The trunk conflicts with another one.
    • Alarm detected: There is a problem with the trunk.
    • Admin down: The trunk is disabled.

    Type

    The trunk type: analog.

 

To add an analog trunk

  1. Go to Gateway > Analog.
  2. Click New.
  3. Configure the following:

     

    GUI field

     

    Description

    Trunk Setting

     

     

    Enabled

    Select to activate the trunk.

     

    Name

    Enter a name for the trunk.

     

    Display name

    Enter your caller ID that will appear on the called phone, such as Example Company.

     

    Number

    Enter the phone number that will appear on the called phone.

    Hardware Property

     

     

    analog1

    Use this option to configure the analog trunk.

    Click Edit to configure the PSTN analog settings to match the same settings of your PSTN service provider.

    PSTN analog setting:

    • Name: Displays analog1.
    • Codec: Select ULAN or ALAW.
    • Caller ID signalling:
      • None: Used when the line does not have a caller ID service.
      • BELL: Used in the U.S. This choice is the default.
      • V23: Used in the UK.
      • V23 JP: Used in Japan.
      • DTMF: Used in Denmark, Sweden, and Netherlands.
      • SMDI: Used for caller ID

    To confirm the configuration changes, click OK.

     

    Port

    Select the FXO ports you want for this trunk and click -> to move them into the Selected ports field. Each FXO port selected provides a connection for this particular analog trunk profile.

    For example: if 4 FXO ports have been selected, this particular profile could allow up to 4 PSTN connections.

     

    Max channel

    Displays the number of FXO ports that have been selected, and are available to receive incoming and outgoing calls.

     

    Max outgoing channel

    Defines how many of the FXO ports available can be used for outbound calls at one time.

    Fax

     

    Configure fax signal automatic detection and fax handling.

     

    Automatic fax detection

    Select for the FortiVoice Gateway to detect incoming fax signal on this trunk automatically.

    Selecting this option may delay the call response time on this trunk.

     

    Forward fax to eFax account

    This option is only selectable if you enable Automatic fax detection.

    Some incoming faxes’ numbers do not match those of your eFax accounts. Selecting this option and a fax receiving account will send the faxes to the fax account.

    Phone Number

    Click New to add the phone number provided by your PSTN service provider. Your PSTN service provider will direct calls from external callers directly to this number. You can add multiple numbers.

  4. Click Create.

Adding analog trunks (GO08 only)

The analog FXO (Foreign eXchange Office) ports connect your FortiVoice Gateway to your PSTN service providers and through them to the outside world.

To view the analog trunks

  1. Go to Gateway > Analog.

     

     

    GUI field

    Description

    Delete

    Select to delete a trunk. To do so, you first need to remove the managed extensions using the following CLI commands on the FortiVoice console:

    • config extension user
      • delete the_mgd_ext (where the_mgd_ext is the managed extension ID to be removed. For example, ext1)

    Repeat this step to remove all the managed extensions.

    Enabled

    Select to activate the trunk.

    Name

    The name of the trunk.

    Status

    The trunk statuses, including:

    • In service: The trunk is currently in use.
    • Not activated: The trunk is not enabled.
    • Idle: The trunk is not in use.
    • Unavailable: The trunk is not reachable.
    • Conflict: The trunk conflicts with another one.
    • Alarm detected: There is a problem with the trunk.
    • Admin down: The trunk is disabled.

    Type

    The trunk type: analog.

 

To add an analog trunk

  1. Go to Gateway > Analog.
  2. Click New.
  3. Configure the following:

     

    GUI field

     

    Description

    Trunk Setting

     

     

    Enabled

    Select to activate the trunk.

     

    Name

    Enter a name for the trunk.

     

    Display name

    Enter your caller ID that will appear on the called phone, such as Example Company.

     

    Number

    Enter the phone number that will appear on the called phone.

    Hardware Property

     

     

    analog1

    Use this option to configure the analog trunk.

    Click Edit to configure the PSTN analog settings to match the same settings of your PSTN service provider.

    PSTN analog setting:

    • Name: Displays analog1.
    • Codec: Select ULAN or ALAW.
    • Caller ID signalling:
      • None: Used when the line does not have a caller ID service.
      • BELL: Used in the U.S. This choice is the default.
      • V23: Used in the UK.
      • V23 JP: Used in Japan.
      • DTMF: Used in Denmark, Sweden, and Netherlands.
      • SMDI: Used for caller ID

    To confirm the configuration changes, click OK.

     

    Port

    Select the FXO ports you want for this trunk and click -> to move them into the Selected ports field. Each FXO port selected provides a connection for this particular analog trunk profile.

    For example: if 4 FXO ports have been selected, this particular profile could allow up to 4 PSTN connections.

     

    Max channel

    Displays the number of FXO ports that have been selected, and are available to receive incoming and outgoing calls.

     

    Max outgoing channel

    Defines how many of the FXO ports available can be used for outbound calls at one time.

    Fax

     

    Configure fax signal automatic detection and fax handling.

     

    Automatic fax detection

    Select for the FortiVoice Gateway to detect incoming fax signal on this trunk automatically.

    Selecting this option may delay the call response time on this trunk.

     

    Forward fax to eFax account

    This option is only selectable if you enable Automatic fax detection.

    Some incoming faxes’ numbers do not match those of your eFax accounts. Selecting this option and a fax receiving account will send the faxes to the fax account.

    Phone Number

    Click New to add the phone number provided by your PSTN service provider. Your PSTN service provider will direct calls from external callers directly to this number. You can add multiple numbers.

  4. Click Create.