Version:

Version:

Version:

Version:

Version:

Version:


Table of Contents

FortiVoice Gateway Administration Guide

Viewing call detail records

The Monitor > Call History displays the call detail record (CDR) for phone calls made during a certain time period, including time of the call, caller and receiver, call duration, call status, and call direction.

To display the detailed call information including the call flow, double-click on the call record.

To filter the call history display, you can make selections in the Direction and Disposition drop-down lists and also enter criteria in the search field.

To download all call records

  1. Click Download > All.
  2. If the downloaded file shows # characters, expand the column to show all the text.

To download call records from a search

  1. Enter a search string and press Enter.
  2. If you want to download call records with their call flow, then set With call flow to On.
  3. Click Download > Search Result.
  4. To confirm, click OK.
  5. If the downloaded file shows # characters, expand the column to show all the text.

Viewing call detail records

The Monitor > Call History displays the call detail record (CDR) for phone calls made during a certain time period, including time of the call, caller and receiver, call duration, call status, and call direction.

To display the detailed call information including the call flow, double-click on the call record.

To filter the call history display, you can make selections in the Direction and Disposition drop-down lists and also enter criteria in the search field.

To download all call records

  1. Click Download > All.
  2. If the downloaded file shows # characters, expand the column to show all the text.

To download call records from a search

  1. Enter a search string and press Enter.
  2. If you want to download call records with their call flow, then set With call flow to On.
  3. Click Download > Search Result.
  4. To confirm, click OK.
  5. If the downloaded file shows # characters, expand the column to show all the text.