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Version:

Version:

Version:

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Table of Contents

FortiVoice Gateway Administration Guide

Editing analog extensions (GS16 only)

The analog FXS (Foreign eXchange Subscriber) ports connect your FortiVoice Gateway to your PSTN service providers and through them to the outside world.

The FortiVoice Gateway has 16 analog ports and 16 default analog extensions. You can edit the extensions’ default configuration.

Analog lines, also referred to as POTS (Plain Old Telephone Service), are used for standard phones, fax machines, and modems.

To edit the default analog extension

  1. Go to Gateway > Extensions > Analog Extensions.
  2. Select a default extension and click Edit.
  3. Configure the following:

    GUI field

    Description

    Delete

    Select to delete a trunk. To do so, you first need to remove the managed extensions using the following CLI commands on the FortiVoice console:

    • config extension user
      • delete the_mgd_ext (where the_mgd_ext is the managed extension ID to be removed. For example, ext1)

    Repeat this step to remove all the managed extensions.

    Number

    Enter the extension number following the extension number pattern.

    User ID

    This is the system-generated ID for the extension and is read-only.

    Analog port

    Enter the analog port number. By default, it is fxs1.

    Enable

    Select to activate the extension.

    Display name

    Enter the name displaying on the extension. This is usually the name of the extension user.

    Description

    Add any notes for the extension.

    User Setting

     

    Management

    Configure the extension’s role in other settings.

    User privilege

    Select the services for the extension. Click Edit to modify the current user privilege or click New to configure a new one.

    Voicemail

    Configure the extension’s voice mailbox.

    In some cases, you may want other users or groups to share this voice mailbox. For example, a supervisor wants his/her co-workers to access his/her voice mailbox while he/she is away.

    Main voice mailbox: Select the extension’s own voice mailbox (Default) or that of another extension as the voice mailbox of this extension.

    Typically, you use the default mailbox.

    If you select the voice mailbox of another extension, you can click Edit to modify that extension.

    Users/Groups: The FortiVoice Gateway turns on the message waiting light on the phones of a user or user group to notify the user or group of a new voice message stored in the voice mailbox associated with this extension.

    To select users or user groups, under User(s) and Group(s), select the users/groups from the Available field and click -> to move them to the Selected field.

    To listen to the message after being notified, the user can dial *97 or the code you set and enter the user’s own user PIN.

    Advanced

    Click to configure desktop phone:

    • MWI (Message Waiting Indication): Enable or disable MWI on the phone.
    • Auto answer: Enable or disable automatic answering on the phone.
    • Direct call: Enable or disable direct calling on the phone. 
      • Number: Enter a phone number. This is the phone number that FortiVoice automatically dials after the phone user lifts the phone handset (or presses the headset or speaker button) to place a call.
      • After: If you want to delay the automatic dialing, enter an After value (in seconds). If you set the After value to 0, then the extension is turned into a hotline meaning that FortiVoice immediately dials the configured Direct call number, after the extension is off-hook.

    Web Access

    Configure web user portal and soft client access from mobile or desktop devices.

    User password

    Enter the password for user web portal access which can be much longer and stronger to mitigate the risk of password guess attack and preserve the User PIN for phone access only.

    Control of using personal password or voicemail PIN to access user web portal is set when configuring phone system capacity.

    You can check the password strength.

    Click Generate to generate a strong password automatically. Select View password to display the password.

    This option is only available when you select Local for Authentication Type.

    Authentication ID

    If you select Try common name with base DN as bind DN as the user authentication option in the authentication profile you select, enter the authentication ID based on the user objects’ common name attribute you entered in the Common name ID field of the profile, such as jdoe.

    If you select Search user and try bind DN as the user authentication option in the authentication profile you select, leave this field blank.

    This option is only available if you select LDAP for Authentication type.

    Phone Access

    Configure voicemail access by phone or access to restricted phone calls.

    Voicemail PIN

    Enter the password for the extension user to access voicemail and the user web portal.

    Selection of using personal password or voicemail PIN to access user web portal is set when configuring phone system capacity.

    You can check the PIN strength.

    Click Generate to generate a strong password automatically. Select the view PIN icon to display the password.

    If you have configured the default user PIN, the password appears here. However, you can change it.

    Personal code

    Enter the extension specific account code that can be used to restrict calls. This code is needed to make some restricted calls.

    You can click Generate to get a code.

  4. Click OK.

Editing analog extensions (GS16 only)

The analog FXS (Foreign eXchange Subscriber) ports connect your FortiVoice Gateway to your PSTN service providers and through them to the outside world.

The FortiVoice Gateway has 16 analog ports and 16 default analog extensions. You can edit the extensions’ default configuration.

Analog lines, also referred to as POTS (Plain Old Telephone Service), are used for standard phones, fax machines, and modems.

To edit the default analog extension

  1. Go to Gateway > Extensions > Analog Extensions.
  2. Select a default extension and click Edit.
  3. Configure the following:

    GUI field

    Description

    Delete

    Select to delete a trunk. To do so, you first need to remove the managed extensions using the following CLI commands on the FortiVoice console:

    • config extension user
      • delete the_mgd_ext (where the_mgd_ext is the managed extension ID to be removed. For example, ext1)

    Repeat this step to remove all the managed extensions.

    Number

    Enter the extension number following the extension number pattern.

    User ID

    This is the system-generated ID for the extension and is read-only.

    Analog port

    Enter the analog port number. By default, it is fxs1.

    Enable

    Select to activate the extension.

    Display name

    Enter the name displaying on the extension. This is usually the name of the extension user.

    Description

    Add any notes for the extension.

    User Setting

     

    Management

    Configure the extension’s role in other settings.

    User privilege

    Select the services for the extension. Click Edit to modify the current user privilege or click New to configure a new one.

    Voicemail

    Configure the extension’s voice mailbox.

    In some cases, you may want other users or groups to share this voice mailbox. For example, a supervisor wants his/her co-workers to access his/her voice mailbox while he/she is away.

    Main voice mailbox: Select the extension’s own voice mailbox (Default) or that of another extension as the voice mailbox of this extension.

    Typically, you use the default mailbox.

    If you select the voice mailbox of another extension, you can click Edit to modify that extension.

    Users/Groups: The FortiVoice Gateway turns on the message waiting light on the phones of a user or user group to notify the user or group of a new voice message stored in the voice mailbox associated with this extension.

    To select users or user groups, under User(s) and Group(s), select the users/groups from the Available field and click -> to move them to the Selected field.

    To listen to the message after being notified, the user can dial *97 or the code you set and enter the user’s own user PIN.

    Advanced

    Click to configure desktop phone:

    • MWI (Message Waiting Indication): Enable or disable MWI on the phone.
    • Auto answer: Enable or disable automatic answering on the phone.
    • Direct call: Enable or disable direct calling on the phone. 
      • Number: Enter a phone number. This is the phone number that FortiVoice automatically dials after the phone user lifts the phone handset (or presses the headset or speaker button) to place a call.
      • After: If you want to delay the automatic dialing, enter an After value (in seconds). If you set the After value to 0, then the extension is turned into a hotline meaning that FortiVoice immediately dials the configured Direct call number, after the extension is off-hook.

    Web Access

    Configure web user portal and soft client access from mobile or desktop devices.

    User password

    Enter the password for user web portal access which can be much longer and stronger to mitigate the risk of password guess attack and preserve the User PIN for phone access only.

    Control of using personal password or voicemail PIN to access user web portal is set when configuring phone system capacity.

    You can check the password strength.

    Click Generate to generate a strong password automatically. Select View password to display the password.

    This option is only available when you select Local for Authentication Type.

    Authentication ID

    If you select Try common name with base DN as bind DN as the user authentication option in the authentication profile you select, enter the authentication ID based on the user objects’ common name attribute you entered in the Common name ID field of the profile, such as jdoe.

    If you select Search user and try bind DN as the user authentication option in the authentication profile you select, leave this field blank.

    This option is only available if you select LDAP for Authentication type.

    Phone Access

    Configure voicemail access by phone or access to restricted phone calls.

    Voicemail PIN

    Enter the password for the extension user to access voicemail and the user web portal.

    Selection of using personal password or voicemail PIN to access user web portal is set when configuring phone system capacity.

    You can check the PIN strength.

    Click Generate to generate a strong password automatically. Select the view PIN icon to display the password.

    If you have configured the default user PIN, the password appears here. However, you can change it.

    Personal code

    Enter the extension specific account code that can be used to restrict calls. This code is needed to make some restricted calls.

    You can click Generate to get a code.

  4. Click OK.