Many Fortinet customer services, such as firmware updates and technical support, require product registration.
If you have not already registered your product, use this procedure to complete the registration.
Registering products is only available to master users and sub-users with full access permissions.
- Go to Fortinet Customer Service and Support.
- Log in to your existing account or register for an account.
- Click Register Now.
- Follow the prompts to complete the product registration.
Fortinet Customer Service and Support Support provides services designed to make sure that you can install your Fortinet products quickly, configure them easily, and operate them reliably in your network.
To learn about the technical support services that Fortinet provides, visit Fortinet Customer Service and Support.
You can dramatically improve the time that it takes to resolve your technical support ticket by providing a clear problem description, the latest gateway configuration file, the latest gateway debug log file, and a network diagram.