Call history

The Call History menu displays all incoming and outgoing calls made to and from your extension. Your phone call records include the following details:

• Caller and receiver
• Time of the call
• Call duration
• Call status or disposition
• Call direction
• Call type

Viewing call details

1. In the call history list, double-click on an entry.
2. You can view details in the following sections:
   • Call information
   • Detail information
   • Call flow

Searching call records

1. In Call History, click the Search button .
2. Enter a search string and press Enter.

Filtering call records

You can apply additional filtering by selecting options available under the Direction and Disposition drop-down menus.

Saving all call records

1. In Call History, click Download.
2. Select All.
3. Depending on your web browser settings, the CSV file may download automatically or you can take action to save the file.