Preferences

The Preferences menu allows you to customize extension settings, including basic user settings, display preferences, incoming call options, quick mode codes, and notification and voicemail options.

To set extension preferences

1. Go to Preferences.
2. Configure the following fields:

   GUI field	Description
   User Setting
   Number	Displays your extension number (read-only).
   Display name	Displays the caller ID on the extension, usually the name of the extension user (read-only).
   Emergency caller ID	Displays the caller ID to display on the destination phone when the emergency number is dialed (read-only).
   External caller ID	Displays a particular caller ID on a called phone instead of the FortiVoice main number or the trunk phone number (read-only). Use the name<phone_number> format, such as jdoe<2221111234>. If you are unsure about this feature, contact your administrator for more information.
   Idle timeout	Enter the duration of time in minutes before you are logged out of the user portal. Set the value between 1 and 1440 (maximum of one day).
   Picture ID	You can upload a picture ID file. When you place a call, the callee's phone displays the uploaded picture ID, if the phone model supports this feature. Before uploading a picture file, make sure that the file meets the following requirements: Supported formats: JPEG and PNG Width and height ratio: between 0.85 and 1.2 File size: 5 MB or less To upload a picture, click . To delete a picture, click .
   Change PIN number	Click to enter and confirm a new PIN for accessing your voicemail. You must enter your current PIN before choosing a new PIN.
   Change User Password	Click to enter and confirm a new user password for accessing the user portal. You must enter your current password before choosing a new password.
   Display Preference
   Default portal	Set the default portal to open when you log in: User portal (by default), Operator console, or Call center console. For more information about the different consoles, see Call center console and Operator console.
   Phone language	Set the phone language for the extension.
   Web language	Set the user portal language (English by default).
   Theme	Set the display color theme for the user portal (Green by default).
   Time zone	Set the time zone for the user portal (GMT -8:00 Pacific Time US & Canada by default).
   Programmable Key	For details, see Programmable Key.
   Incoming Calls
   Retain original caller ID	Enable to display the original caller's number of an incoming call.
   Call screening	Enable to request callers to state who they are and why there are calling when receiving an incoming call, allowing you to safely answer expected calls or cancel unwanted and spam calls.
   Record caller name	Enable to record the names of incoming callers.
   Ring duration	Specify the duration of time in seconds that incoming calls will ring for before going to voicemail.
   Call waiting	Enable to allow you to answer an incoming call while on another call.
   Quick Mode
   Effective mode	With this temporary setting, you configure a secondary set of call handling rules that do not affect your regular call handling settings. You can configure this setting so calls can automatically follow regular call handling. Use this section to define convenient quick mode schedule settings. Click any of the three modes to define their respective option (and time duration or time of day, if applicable): To enable the Out of office schedule, dial *721. To enable the Away schedule, dial *722. To enable the Other schedule, dial *723. To cancel quick mode and revert the system to its regular schedule, dial *720.
   Notification Options
   Voicemail	Select the email notification option to use when this extension receives a voicemail: None: Do not send a notification. Simple: Send an email notification. With attachment: Send an email notification with the voicemail attached.
   Fax	Select the type of email notification option to use when this extension receives a fax: None: Do not send a notification. Simple: Send an email notification. With attachment: Send an email notification with the fax attached.
   Missed call	Enable to send an email notification when you miss an incoming call.
   Email address	Enter the email address(es) to which you would like email notifications for voicemails, faxes, and missed calls to be sent.

3. When you have finished customizing your preferences, click OK.