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Table of Contents

Call handling

The Call Handling menu allows you to manage the call process. For example, you can configure the process to forward a call to another number on a specific schedule.

Quick setting

To enable the Do not disturb setting
  1. Go to Call Handling.
  2. Under Quick setting, set Do not disturb to ON.
To enable the Call forward setting
  1. Go to Call Handling.
  2. Under Quick setting, set Call forward to ON.
  3. In the field provided, enter the telephone number to forward the calls.

User's call handling

To manage a call
  1. Go to Call Handling.
  2. Under User's call handling, select a call status from the drop-down menu. Your choices are:
    • Normal
    • No answer
    • Busy
    • Do not disturb
    • Phone not connected
    • Block list
    • Voicemail
  3. Each status can only be used for one call management configuration.

    If you select Block list, the call management configuration will apply to the numbers added in the Personal Block List configuration. See Configuring a personal block list.

  4. Set Call Process to either System default action or User defined.
  5. The System default action changes depending on the status selected. As shown in the example, a Normal status means the system default action is Ring Phone.

  6. If you selected User defined, click New to define a call process according to a schedule.
    • Select a default Schedule for the call action. Once a schedule is assigned, you can click View to display the schedule details.
    • Select whether this call process applies to Internal, External, and/or Office peer calls.
    • Select an Action for the call process. Multiple user defined call process actions can be defined to process a call in a specific sequence. For example, you can create one call process with a Play announcement action, followed by another with an Auto attendant action.
    • The Default action is the same as the system default action, determined by the call handling status.

      • If you select Follow me, select a follow me profile. For information on configuring follow me, see Follow Me setting.
      • This option is only available if your administrator enables call forwarding in your extension's user privilege.

      • If you select Play announcement, select a sound file. For information on configuring sound files, see Customizing a sound file for an announcement.
      • If you select Auto attendant, select a default auto attendant.
      • If you select Forward, enter the number to which you want to forward the call. This option is available only if your administrator enables call forwarding in your extension’s user privilege.
    • Click OK.
  7. Your call process actions are shown. If necessary, you can change the order of the actions by selecting an action's checkbox and clicking Move > Up or Move > Down.
  8. Click OK.

Quick call handling

Use Quick call handling to change your call handling settings temporarily while leaving your regular call handling settings unchanged. The quick call handling settings are tied to the settings under Preferences > Quick Mode (see Preferences).

You can manage Quick call handling by dialing a code to enter into a default mode and configure the call process for when your status is either Out of office or Away, or for another reason (Other).

To configure Quick call handling
  1. Go to Call Handling.
  2. Under Quick call handling, select a call status from the drop-down menu. Each status can only be used for one call management configuration.
  3. Under Call Process, click New to define a call process according to a schedule.
  • Select a default Schedule for the call action. Once a schedule is assigned, you can click View to display the schedule details.
  • Select whether this call process applies to Internal, External, and/or Office peer calls.
  • Select an Action for the call process. Multiple call process actions can be defined to process a call in a specific sequence.
  • Click OK.
  • Click OK.
  • Follow Me setting

    This feature allows a call to your extension to be transferred to another destination when you are not available.

    To configure follow me
    1. Go to Call Handling.
    2. Under Follow Me Setting, click New.
    3. Enter a Name.
    4. Under Follow Me Numbers, click New to enter a phone number to which the call to your extension can be transferred.
    5. Additionally, define the Ring duration in seconds. This setting defines how long to ring the Follow Me number before following the No Answer call handling setting of the extension. Click OK.

    6. Click OK.

      Repeat the steps to add more numbers if you want to transfer a follow me call to multiple numbers in a sequence. The numbers will be dialed according to the sequence in the follow me setting.

    7. To save Call Handling changes, click OK.

    Twinning setting

    Note

    This option is only available if the FortiVoice system administrator has selected Twinning in a profile under Phone System > Profile > User Privilege and applied that user privilege profile to your extension.

    Set to Disabled, or Simple or Scheduled to allow an external telephone (cell phone or home phone) to replicate your internal office extension.

    • Disabled: Select to disable twinning.
    • Simple: Select to configure basic twinning by adding a phone number.
    • Scheduled: Select to configure twinning by adding phone numbers based on a schedule or multiple schedules (three maximum).

    Call handling

    The Call Handling menu allows you to manage the call process. For example, you can configure the process to forward a call to another number on a specific schedule.

    Quick setting

    To enable the Do not disturb setting
    1. Go to Call Handling.
    2. Under Quick setting, set Do not disturb to ON.
    To enable the Call forward setting
    1. Go to Call Handling.
    2. Under Quick setting, set Call forward to ON.
    3. In the field provided, enter the telephone number to forward the calls.

    User's call handling

    To manage a call
    1. Go to Call Handling.
    2. Under User's call handling, select a call status from the drop-down menu. Your choices are:
      • Normal
      • No answer
      • Busy
      • Do not disturb
      • Phone not connected
      • Block list
      • Voicemail
    3. Each status can only be used for one call management configuration.

      If you select Block list, the call management configuration will apply to the numbers added in the Personal Block List configuration. See Configuring a personal block list.

    4. Set Call Process to either System default action or User defined.
    5. The System default action changes depending on the status selected. As shown in the example, a Normal status means the system default action is Ring Phone.

    6. If you selected User defined, click New to define a call process according to a schedule.
      • Select a default Schedule for the call action. Once a schedule is assigned, you can click View to display the schedule details.
      • Select whether this call process applies to Internal, External, and/or Office peer calls.
      • Select an Action for the call process. Multiple user defined call process actions can be defined to process a call in a specific sequence. For example, you can create one call process with a Play announcement action, followed by another with an Auto attendant action.
      • The Default action is the same as the system default action, determined by the call handling status.

        • If you select Follow me, select a follow me profile. For information on configuring follow me, see Follow Me setting.
        • This option is only available if your administrator enables call forwarding in your extension's user privilege.

        • If you select Play announcement, select a sound file. For information on configuring sound files, see Customizing a sound file for an announcement.
        • If you select Auto attendant, select a default auto attendant.
        • If you select Forward, enter the number to which you want to forward the call. This option is available only if your administrator enables call forwarding in your extension’s user privilege.
      • Click OK.
    7. Your call process actions are shown. If necessary, you can change the order of the actions by selecting an action's checkbox and clicking Move > Up or Move > Down.
    8. Click OK.

    Quick call handling

    Use Quick call handling to change your call handling settings temporarily while leaving your regular call handling settings unchanged. The quick call handling settings are tied to the settings under Preferences > Quick Mode (see Preferences).

    You can manage Quick call handling by dialing a code to enter into a default mode and configure the call process for when your status is either Out of office or Away, or for another reason (Other).

    To configure Quick call handling
    1. Go to Call Handling.
    2. Under Quick call handling, select a call status from the drop-down menu. Each status can only be used for one call management configuration.
    3. Under Call Process, click New to define a call process according to a schedule.
    • Select a default Schedule for the call action. Once a schedule is assigned, you can click View to display the schedule details.
    • Select whether this call process applies to Internal, External, and/or Office peer calls.
    • Select an Action for the call process. Multiple call process actions can be defined to process a call in a specific sequence.
    • Click OK.
  • Click OK.
  • Follow Me setting

    This feature allows a call to your extension to be transferred to another destination when you are not available.

    To configure follow me
    1. Go to Call Handling.
    2. Under Follow Me Setting, click New.
    3. Enter a Name.
    4. Under Follow Me Numbers, click New to enter a phone number to which the call to your extension can be transferred.
    5. Additionally, define the Ring duration in seconds. This setting defines how long to ring the Follow Me number before following the No Answer call handling setting of the extension. Click OK.

    6. Click OK.

      Repeat the steps to add more numbers if you want to transfer a follow me call to multiple numbers in a sequence. The numbers will be dialed according to the sequence in the follow me setting.

    7. To save Call Handling changes, click OK.

    Twinning setting

    Note

    This option is only available if the FortiVoice system administrator has selected Twinning in a profile under Phone System > Profile > User Privilege and applied that user privilege profile to your extension.

    Set to Disabled, or Simple or Scheduled to allow an external telephone (cell phone or home phone) to replicate your internal office extension.

    • Disabled: Select to disable twinning.
    • Simple: Select to configure basic twinning by adding a phone number.
    • Scheduled: Select to configure twinning by adding phone numbers based on a schedule or multiple schedules (three maximum).