Fortinet Document Library

Version:

Version:

Version:

Version:

Version:


Table of Contents

Voicemail

The Voicemail menu allows you to manage your voicemails.

Displaying your voicemails

Use this procedure to display your voicemails including urgent and old ones.

  1. Go to Voicemail.
  2. From the drop-down menu, select one of the following filter choices:
    • All: Shows all voicemails for your extension.
    • Inbox: Shows new voicemails. After you listen to a voicemail, the system moves the voicemail to the Old list.
    • Urgent: Shows voicemails marked as urgent by the caller.
    • Old: Shows voicemails that you have already listened to.

Playing a voicemail

  1. Go to Voicemail.
  2. In the list, locate the voicemail that you want to listen to.
  3. Click Play .

Deleting a voicemail

  1. Go to Voicemail.
  2. In the list, locate the voicemail that you want to delete.
  3. At the beginning of the row, select the checkbox for that voicemail.
  4. Click .

Sending a voicemail to another extension

  1. Go to Voicemail.
  2. In the list, locate the voicemail that you want to forward to another extension.
  3. At the beginning of the row, select the checkbox for that voicemail.
  4. Click .
  5. In Forward to, select the extension.
  6. Click OK.

Downloading a voicemail

  1. Go to Voicemail.
  2. In the list, locate the voicemail that you want to download.
  3. At the beginning of the row, select the checkbox for that voicemail.
  4. Click .
  5. To confirm the download of the WAV file, click OK.

Setting voicemail options

  1. Go to Voicemail.
  2. Click .
  3. Configure the following fields:

    GUI field

    Description

    Voicemail handling

    Enable to allow a caller to press 0 to talk to the operator during an announcement.

    Name

    • Set to Standard to use the system default name for the voicemail (the extension number), or set to Personal to use your own name for the voicemail.
    • If you select Personal, click Call me to record your own message using the phone, or click Upload to import a pre-existing sound file. Uploaded sound files must be WAVE files in mono 16bit PCM (8000Hz) compression format.

    Greeting

    Select the voicemail greeting mode and greeting content. Click Audio file to record or import a sound file for various scenarios, depending upon the greeting type selected:

    • Standard: The default system defined greeting.
    • Simple: The greeting that applies to any time.
    • Scheduled: The greeting that comes with a schedule. Click New to add a system Schedule and assign a Greeting.
    • Conditional: The greeting that applies when you are either busy or unavailable.
  4. Click OK.

Voicemail

The Voicemail menu allows you to manage your voicemails.

Displaying your voicemails

Use this procedure to display your voicemails including urgent and old ones.

  1. Go to Voicemail.
  2. From the drop-down menu, select one of the following filter choices:
    • All: Shows all voicemails for your extension.
    • Inbox: Shows new voicemails. After you listen to a voicemail, the system moves the voicemail to the Old list.
    • Urgent: Shows voicemails marked as urgent by the caller.
    • Old: Shows voicemails that you have already listened to.

Playing a voicemail

  1. Go to Voicemail.
  2. In the list, locate the voicemail that you want to listen to.
  3. Click Play .

Deleting a voicemail

  1. Go to Voicemail.
  2. In the list, locate the voicemail that you want to delete.
  3. At the beginning of the row, select the checkbox for that voicemail.
  4. Click .

Sending a voicemail to another extension

  1. Go to Voicemail.
  2. In the list, locate the voicemail that you want to forward to another extension.
  3. At the beginning of the row, select the checkbox for that voicemail.
  4. Click .
  5. In Forward to, select the extension.
  6. Click OK.

Downloading a voicemail

  1. Go to Voicemail.
  2. In the list, locate the voicemail that you want to download.
  3. At the beginning of the row, select the checkbox for that voicemail.
  4. Click .
  5. To confirm the download of the WAV file, click OK.

Setting voicemail options

  1. Go to Voicemail.
  2. Click .
  3. Configure the following fields:

    GUI field

    Description

    Voicemail handling

    Enable to allow a caller to press 0 to talk to the operator during an announcement.

    Name

    • Set to Standard to use the system default name for the voicemail (the extension number), or set to Personal to use your own name for the voicemail.
    • If you select Personal, click Call me to record your own message using the phone, or click Upload to import a pre-existing sound file. Uploaded sound files must be WAVE files in mono 16bit PCM (8000Hz) compression format.

    Greeting

    Select the voicemail greeting mode and greeting content. Click Audio file to record or import a sound file for various scenarios, depending upon the greeting type selected:

    • Standard: The default system defined greeting.
    • Simple: The greeting that applies to any time.
    • Scheduled: The greeting that comes with a schedule. Click New to add a system Schedule and assign a Greeting.
    • Conditional: The greeting that applies when you are either busy or unavailable.
  4. Click OK.