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Call recording

The Call Recording menu displays all your recorded calls.

FortiVoice allows you to record phone calls to have a permanent record of particularly important phone calls.

Note

FortiVoice supports two types of recordings: 

  • Personal recording: You can access your phone call recordings from the FortiVoice user portal.
  • System recording: With the administrator privilege, you can access phone call recordings from the FortiVoice web-based manager. For more details about this recording type, see the Call recording section in the FortiVoice Cookbook.
Prerequisites
  • To record a phone call: Make sure that the FortiVoice system administrator applies a user privilege, with the monitor/recording, personal recording option enabled, to your extension.
  • To access a phone call recording: Make sure that the FortiVoice system administrator applies a user privilege, with the user portal, call recording option enabled, to your extension.
To record a phone call
Note

Before recording a phone call, have the agreement of the person you are talking with or check your local laws regarding phone recording.

  1. During a phone call, start the personal recording by pressing *30.

    The recording continues until you hang up.

To manage recorded phone calls
  1. Go to Call Recording.
  2. Select a recorded call.
  3. Perform one of the following actions:
    • To listen to the recorded phone call, click .
    • To remove the recorded phone call, click Delete.
      • To confirm the deletion, click Yes.
    • To send the recorded phone call to another extension, click Forward.
      • Select the extension and click OK.
    • To save the recorded phone call (WAV file format), click Download.
      • Select to save the file and click OK.

Call recording

The Call Recording menu displays all your recorded calls.

FortiVoice allows you to record phone calls to have a permanent record of particularly important phone calls.

Note

FortiVoice supports two types of recordings: 

  • Personal recording: You can access your phone call recordings from the FortiVoice user portal.
  • System recording: With the administrator privilege, you can access phone call recordings from the FortiVoice web-based manager. For more details about this recording type, see the Call recording section in the FortiVoice Cookbook.
Prerequisites
  • To record a phone call: Make sure that the FortiVoice system administrator applies a user privilege, with the monitor/recording, personal recording option enabled, to your extension.
  • To access a phone call recording: Make sure that the FortiVoice system administrator applies a user privilege, with the user portal, call recording option enabled, to your extension.
To record a phone call
Note

Before recording a phone call, have the agreement of the person you are talking with or check your local laws regarding phone recording.

  1. During a phone call, start the personal recording by pressing *30.

    The recording continues until you hang up.

To manage recorded phone calls
  1. Go to Call Recording.
  2. Select a recorded call.
  3. Perform one of the following actions:
    • To listen to the recorded phone call, click .
    • To remove the recorded phone call, click Delete.
      • To confirm the deletion, click Yes.
    • To send the recorded phone call to another extension, click Forward.
      • Select the extension and click OK.
    • To save the recorded phone call (WAV file format), click Download.
      • Select to save the file and click OK.