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Version:

Version:

Version:

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Table of Contents

Monitor view

With the Monitor view, you get access to a wallboard to monitor items such as queues and agent performance.

Note

To have access to the monitoring function, the FortiVoice system administrator must update the manager profile to enable the monitoring console privilege.

This section includes the following topics:

Setting up the Monitor view

The FortiVoice administrator accesses the FortiVoice phone system to set up the Monitor view. For more details, see the Setting up the Monitor view section in the FortiVoice Phone System Administration Guide.

Accessing the Monitor view

Opening a wallboard in the Monitor view

  1. Access the Monitor view.
  2. Locate the wallboard that you want to view and click Open.

In the following example, the FortiVoice administrator completed the creation of two monitoring views on the FortiVoice phone system to observe the following performances:

  • Queue performance

  • Agent performance

Monitor view

With the Monitor view, you get access to a wallboard to monitor items such as queues and agent performance.

Note

To have access to the monitoring function, the FortiVoice system administrator must update the manager profile to enable the monitoring console privilege.

This section includes the following topics:

Setting up the Monitor view

The FortiVoice administrator accesses the FortiVoice phone system to set up the Monitor view. For more details, see the Setting up the Monitor view section in the FortiVoice Phone System Administration Guide.

Accessing the Monitor view

Opening a wallboard in the Monitor view

  1. Access the Monitor view.
  2. Locate the wallboard that you want to view and click Open.

In the following example, the FortiVoice administrator completed the creation of two monitoring views on the FortiVoice phone system to observe the following performances:

  • Queue performance

  • Agent performance