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Table of Contents

Call recording

The Call Recording menu displays all your recorded calls.

FortiVoice allows you to record phone calls to have a permanent record of particularly important phone calls.

Note

FortiVoice supports two types of recordings: 

  • Personal recording: You can access your phone call recordings from the FortiVoice user portal.
  • System recording: With the administrator privilege, you can access phone call recordings from the FortiVoice web-based manager. For more details about this recording type, see the Call recording section in the FortiVoice Cookbook.
Before you begin
  • To record a phone call: Make sure that the FortiVoice system administrator applies a user privilege (Phone System > Profile), with the Monitor/Recording > Personal recording option enabled, to your extension.
  • To access a phone call recording: Make sure that the FortiVoice system administrator applies a user privilege (Phone System > Profile), with the User Portal > Call recording option enabled, to your extension.
To record a phone call
Note

Before recording a phone call, make sure that the person you are talking to agrees to have the conversation recorded or check your local laws regarding phone recording.

  1. During a phone call, start the personal recording by pressing *30.
  2. To pause a personal recording, press *31. To resume the recording, press *30 again.

    The recording will continue until you hang up.

To manage recorded phone calls
  1. Go to Call Recording.
  2. Select a recorded call.
  3. Perform one of the following actions:
    • To listen to the recorded phone call, click .
    • To remove the recorded phone call, click Delete. To confirm the deletion, click Yes.
    • To send the recorded phone call to another extension, click Forward. Select the extension and click OK.
    • Note

      When you download multiple recorded phone calls at the same time, they are saved in the TGZ file format. To decompress and extract the recorded phone calls from this file, use a third-party tool that supports the TGZ file format.

    • To save the recorded phone call (WAV file format), click Download. Select to save the file and click OK.

Call recording

The Call Recording menu displays all your recorded calls.

FortiVoice allows you to record phone calls to have a permanent record of particularly important phone calls.

Note

FortiVoice supports two types of recordings: 

  • Personal recording: You can access your phone call recordings from the FortiVoice user portal.
  • System recording: With the administrator privilege, you can access phone call recordings from the FortiVoice web-based manager. For more details about this recording type, see the Call recording section in the FortiVoice Cookbook.
Before you begin
  • To record a phone call: Make sure that the FortiVoice system administrator applies a user privilege (Phone System > Profile), with the Monitor/Recording > Personal recording option enabled, to your extension.
  • To access a phone call recording: Make sure that the FortiVoice system administrator applies a user privilege (Phone System > Profile), with the User Portal > Call recording option enabled, to your extension.
To record a phone call
Note

Before recording a phone call, make sure that the person you are talking to agrees to have the conversation recorded or check your local laws regarding phone recording.

  1. During a phone call, start the personal recording by pressing *30.
  2. To pause a personal recording, press *31. To resume the recording, press *30 again.

    The recording will continue until you hang up.

To manage recorded phone calls
  1. Go to Call Recording.
  2. Select a recorded call.
  3. Perform one of the following actions:
    • To listen to the recorded phone call, click .
    • To remove the recorded phone call, click Delete. To confirm the deletion, click Yes.
    • To send the recorded phone call to another extension, click Forward. Select the extension and click OK.
    • Note

      When you download multiple recorded phone calls at the same time, they are saved in the TGZ file format. To decompress and extract the recorded phone calls from this file, use a third-party tool that supports the TGZ file format.

    • To save the recorded phone call (WAV file format), click Download. Select to save the file and click OK.