Version:

Version:

Version:

Version:

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Table of Contents

Call history

The Call History menu displays all incoming and outgoing calls made to and from your extension. Your phone call records include the following details:

  • Caller and receiver 
    • The FortiVoice system administrator can enable the Match personal contact option. This option can affect the content in the From (Name) column of the Call History. With this option enabled, you can observe the following behavior: When an extension receives a phone call from a caller that already exists in the Personal Contact list, the Call History list will show the same ID (or caller ID) as the one used in the Personal Contact list.
  • Time of the call
  • Call duration
  • Call status or disposition
  • Call direction
  • Call type

This section includes the following topics:

Calling a person

You can use Call History to call a person that has called you or you have called.

  1. In Call History, locate the entry of the person that you want to call.
  2. To initiate the call, click beside the name.

Viewing call details

  1. In the Call History list, double-click on an entry.
  2.  You can view the call information, detailed information, and call flow. Here are section examples:

Searching call records

  1. In Call History, click Search .
  2. Enter a search string.
  3. If you do not want to configure search settings, press Enter.
  4. If you want to configure search settings, click , make your selections, and click Search.

Filtering call records

In Call History, you can apply additional filtering by selecting options available under the following drop-down menus:

  • Direction
  • Disposition

Downloading call records

You can save call records (all or from a search result) to a CSV file.

To download all call records
  1. In Call History, click Download > All.
  2. Depending on your web browser settings, the CSV file may download automatically or you can take action to save the file.
  3. Open the downloaded file.
  4. If the downloaded file shows # characters, expand the columns to display all the text.
To download call records from a search
  1. In Call History, click Search .
  2. Enter a search string and press Enter.
    Caution

    Downloading call records with detailed call flows takes time and can impact the performance of the system.

    The system can download the first 20,000 records only.

  3. If you want to download call records with their call flow, then set With call flow to On.

  4. Click Download > Search Result.
  5. To confirm, click OK.
  6. Open the downloaded file.
  7. If the downloaded file shows # characters, expand the columns to display all the text.

Adding a personal contact

You can select a caller in the call history to create a new personal contact.

  1. In Call History, select the checkbox at the beginning of the row for the caller that you want to add.
  2. Select More Action > Add to Contact.
  3. Add a unique Display Name and other details for this contact.
  4. Click Create.
  5. To verify that the contact is in the personal contact list, go to Contact > Personal Contact.

Blocking a phone number

To prevent a caller from calling your extension, add the caller's phone number to the personal block list.

Note

To be able to block phone numbers, the FortiVoice system administrator must enable the functionality on the FortiVoice phone system.

  1. In Call History, select the phone number that you want to block.
  2. Select More Action > Block.
  3. To confirm, click Block.
  4. To verify that the phone number is in the block list, go to Contact and click Personal Block List.

Call history

The Call History menu displays all incoming and outgoing calls made to and from your extension. Your phone call records include the following details:

  • Caller and receiver 
    • The FortiVoice system administrator can enable the Match personal contact option. This option can affect the content in the From (Name) column of the Call History. With this option enabled, you can observe the following behavior: When an extension receives a phone call from a caller that already exists in the Personal Contact list, the Call History list will show the same ID (or caller ID) as the one used in the Personal Contact list.
  • Time of the call
  • Call duration
  • Call status or disposition
  • Call direction
  • Call type

This section includes the following topics:

Calling a person

You can use Call History to call a person that has called you or you have called.

  1. In Call History, locate the entry of the person that you want to call.
  2. To initiate the call, click beside the name.

Viewing call details

  1. In the Call History list, double-click on an entry.
  2.  You can view the call information, detailed information, and call flow. Here are section examples:

Searching call records

  1. In Call History, click Search .
  2. Enter a search string.
  3. If you do not want to configure search settings, press Enter.
  4. If you want to configure search settings, click , make your selections, and click Search.

Filtering call records

In Call History, you can apply additional filtering by selecting options available under the following drop-down menus:

  • Direction
  • Disposition

Downloading call records

You can save call records (all or from a search result) to a CSV file.

To download all call records
  1. In Call History, click Download > All.
  2. Depending on your web browser settings, the CSV file may download automatically or you can take action to save the file.
  3. Open the downloaded file.
  4. If the downloaded file shows # characters, expand the columns to display all the text.
To download call records from a search
  1. In Call History, click Search .
  2. Enter a search string and press Enter.
    Caution

    Downloading call records with detailed call flows takes time and can impact the performance of the system.

    The system can download the first 20,000 records only.

  3. If you want to download call records with their call flow, then set With call flow to On.

  4. Click Download > Search Result.
  5. To confirm, click OK.
  6. Open the downloaded file.
  7. If the downloaded file shows # characters, expand the columns to display all the text.

Adding a personal contact

You can select a caller in the call history to create a new personal contact.

  1. In Call History, select the checkbox at the beginning of the row for the caller that you want to add.
  2. Select More Action > Add to Contact.
  3. Add a unique Display Name and other details for this contact.
  4. Click Create.
  5. To verify that the contact is in the personal contact list, go to Contact > Personal Contact.

Blocking a phone number

To prevent a caller from calling your extension, add the caller's phone number to the personal block list.

Note

To be able to block phone numbers, the FortiVoice system administrator must enable the functionality on the FortiVoice phone system.

  1. In Call History, select the phone number that you want to block.
  2. Select More Action > Block.
  3. To confirm, click Block.
  4. To verify that the phone number is in the block list, go to Contact and click Personal Block List.