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Version:

Version:

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Table of Contents

Active Call

The Active Call widget displays all ongoing phone calls in real time.

Active Call (agent profile view)

Active Call (manager profile view)

Active call popup

Note

To see the active call popup, the FortiVoice system administrator must update the agent or manager profile to enable the popup active call setting

When you answer an active call, an active call window pops up.

This window displays the following details:

  • From (name and extension)
  • To (name and extension)
  • Queue number for the owner
  • IVR (interactive voice response), if available

Here is a window example of an active call popup:

Active Call

The Active Call widget displays all ongoing phone calls in real time.

Active Call (agent profile view)

Active Call (manager profile view)

Active call popup

Note

To see the active call popup, the FortiVoice system administrator must update the agent or manager profile to enable the popup active call setting

When you answer an active call, an active call window pops up.

This window displays the following details:

  • From (name and extension)
  • To (name and extension)
  • Queue number for the owner
  • IVR (interactive voice response), if available

Here is a window example of an active call popup: