Version:

Version:

Version:

Version:

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Table of Contents

Queue Stat Today

With the Queue Stat Today widget, you get a statistics summary of the call activities for the day.

For more details about the abbreviations used in the column headings, see Abbreviations used in the Queue Stat Today widget.

Abbreviations used in the Queue Stat Today widget

Abbreviation

Full name

CT Call Total
CAn Call Answered
CAb Call Abandoned
COF Call Overflowed
CTr Call Transferred
CTT Average Talk Time
CWT Average Waiting Time
OB Outbound Call
OBT Outbound Call Average Talk Time

 

Queue Stat Today

With the Queue Stat Today widget, you get a statistics summary of the call activities for the day.

For more details about the abbreviations used in the column headings, see Abbreviations used in the Queue Stat Today widget.

Abbreviations used in the Queue Stat Today widget

Abbreviation

Full name

CT Call Total
CAn Call Answered
CAb Call Abandoned
COF Call Overflowed
CTr Call Transferred
CTT Average Talk Time
CWT Average Waiting Time
OB Outbound Call
OBT Outbound Call Average Talk Time