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Table of Contents

Navigating the FortiVoice user portal

To help you navigate the FortiVoice user portal, this section includes the following topics:

 

Main page overview

No.

Description

1

The main page gives you quick access to the widgets.

To open a widget, click on the icon.

2

To access the operator console.

For more details, see Operator console.

3

To access the monitor view.

For details, see Monitor view.

4

To access the call center console.

For more details, see Call center console.

5

To access the calendar. For more details, see Calendar page example (monthly format).

6

To access the FortiVoice user portal documentation in HTML and PDF formats.

7

The display name associated with your extension.

8

Your extension number.

9

The status of your extension such as:

  • DND (do not disturb)
  • In use
  • Not in use
  • Ringing
  • Unknown

10

To refresh the status of your extension.

11

To log out of the FortiVoice user portal, click the down arrow and click Log Out.

Widget page example

No.

Description

1

To return directly to the main page, click the Fortinet icon.

2

To select another widget without going to the main page, click the down arrow and select the widget.

3

To access the search function.

Calendar page example (monthly format)

No.

Description

1

To select the reminder or conference function.

Note: To have access to the conference function, the FortiVoice system administrator must give you the privilege to organize conference calls.

2

To return to the main page of the user portal.

3

To view the calendar items in an agenda format.

4

To view the calendar items in a daily format.

5

To view the calendar items in a weekly format.

6

To view the calendar items in a monthly format.

See also:

Navigating the FortiVoice user portal

To help you navigate the FortiVoice user portal, this section includes the following topics:

 

Main page overview

No.

Description

1

The main page gives you quick access to the widgets.

To open a widget, click on the icon.

2

To access the operator console.

For more details, see Operator console.

3

To access the monitor view.

For details, see Monitor view.

4

To access the call center console.

For more details, see Call center console.

5

To access the calendar. For more details, see Calendar page example (monthly format).

6

To access the FortiVoice user portal documentation in HTML and PDF formats.

7

The display name associated with your extension.

8

Your extension number.

9

The status of your extension such as:

  • DND (do not disturb)
  • In use
  • Not in use
  • Ringing
  • Unknown

10

To refresh the status of your extension.

11

To log out of the FortiVoice user portal, click the down arrow and click Log Out.

Widget page example

No.

Description

1

To return directly to the main page, click the Fortinet icon.

2

To select another widget without going to the main page, click the down arrow and select the widget.

3

To access the search function.

Calendar page example (monthly format)

No.

Description

1

To select the reminder or conference function.

Note: To have access to the conference function, the FortiVoice system administrator must give you the privilege to organize conference calls.

2

To return to the main page of the user portal.

3

To view the calendar items in an agenda format.

4

To view the calendar items in a daily format.

5

To view the calendar items in a weekly format.

6

To view the calendar items in a monthly format.

See also: