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FortiVoice Cookbook

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Configuring call parking on programmable phone keys

FortiFone devices that support programmable phone keys can be configured with one touch call parking. There are two types of call park programmable phone keys:

  • Park: Places the call into the first available call park slot.
  • Park appearance: Monitors the selected call park slots, informing the user if there is a call parked. It may also be used to park a call in the specified call park slot if it is not already in use.

Configuring automatic parking

  1. Go to Phone System > Profile > Programmable Keys.
  2. Select a FortiFone profile and click Edit.
  3. In Provisioning lines, select 1.
  4. Under Page 1, set the Function for line 2 to Park.
  5. Click OK. For changes to take effect, the FortiFone device must reboot.

Configuring park appearance

  1. Go to Phone System > Profile > Programmable Keys.
  2. Select a FortiFone profile and click Edit.
  3. In Provisioning lines, select 1.
  4. Under Page 1, set the Function for line 2 to Park appearance.
  5. Set Resource to the call park slot you would like to monitor. The Label will automatically propagate.
  6. Click OK. For changes to take effect, the FortiFone device must reboot. Repeat this for as many call park slots that you would like to monitor.

Configuring call parking on programmable phone keys

FortiFone devices that support programmable phone keys can be configured with one touch call parking. There are two types of call park programmable phone keys:

  • Park: Places the call into the first available call park slot.
  • Park appearance: Monitors the selected call park slots, informing the user if there is a call parked. It may also be used to park a call in the specified call park slot if it is not already in use.

Configuring automatic parking

  1. Go to Phone System > Profile > Programmable Keys.
  2. Select a FortiFone profile and click Edit.
  3. In Provisioning lines, select 1.
  4. Under Page 1, set the Function for line 2 to Park.
  5. Click OK. For changes to take effect, the FortiFone device must reboot.

Configuring park appearance

  1. Go to Phone System > Profile > Programmable Keys.
  2. Select a FortiFone profile and click Edit.
  3. In Provisioning lines, select 1.
  4. Under Page 1, set the Function for line 2 to Park appearance.
  5. Set Resource to the call park slot you would like to monitor. The Label will automatically propagate.
  6. Click OK. For changes to take effect, the FortiFone device must reboot. Repeat this for as many call park slots that you would like to monitor.