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FortiVoice Cookbook

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Using call parking

You can park a call in the following ways:

  • Call park feature code
  • Programmable phone key with park
  • Programmable phone key with park appearance

All FortiFone models support the feature code method.

Feature code

  1. While on a call, dial *40.
  2. The call is now parked. The extension will be notified of the call park slot number.

  3. To retrieve the parked call from any extension, dial the call park slot number.

Programmable key with park

  1. While on a call, press the Park programmable phone key on the FortiFone device.
  2. FortiVoice will indicate the call park slot the call has been placed in (for example, 301).

  3. To retrieve the parked call from any extension, dial the call park slot number.

Programmable key with park appearance

  1. While on a call, press the Park appearance programmable phone key on the FortiFone device.
  2. The call is now parked.

  3. To retrieve the parked call, press the Park appearance programmable phone key again or dial the call park slot number.

When using call park, keep in mind the following:

  • The feature code and programmable phone key park methods will place the call in the first available call park slot.
  • Programmable phone keys with park appearance will indicate if a call is parked. Press the key to retrieve the call.
  • Programmable phone keys with park appearance may be used to park calls, only if the key is not already in use.

Using call parking

You can park a call in the following ways:

  • Call park feature code
  • Programmable phone key with park
  • Programmable phone key with park appearance

All FortiFone models support the feature code method.

Feature code

  1. While on a call, dial *40.
  2. The call is now parked. The extension will be notified of the call park slot number.

  3. To retrieve the parked call from any extension, dial the call park slot number.

Programmable key with park

  1. While on a call, press the Park programmable phone key on the FortiFone device.
  2. FortiVoice will indicate the call park slot the call has been placed in (for example, 301).

  3. To retrieve the parked call from any extension, dial the call park slot number.

Programmable key with park appearance

  1. While on a call, press the Park appearance programmable phone key on the FortiFone device.
  2. The call is now parked.

  3. To retrieve the parked call, press the Park appearance programmable phone key again or dial the call park slot number.

When using call park, keep in mind the following:

  • The feature code and programmable phone key park methods will place the call in the first available call park slot.
  • Programmable phone keys with park appearance will indicate if a call is parked. Press the key to retrieve the call.
  • Programmable phone keys with park appearance may be used to park calls, only if the key is not already in use.