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FortiVoice Cookbook

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Configuring FortiVoice Click-to-dial

  1. Right-click on the Click-to-dial icon and select Options.
  2. Complete the following fields:
    • FortiVoice: The IP address or FQDN of the FortiVoice device. If on the same network as the FortiVoice, enter the private IP address.
    • Port: The HTTPS port used by FortiVoice (443 by default).
    • Extension: The extension number of the user.
    • Password: The PIN code or password for that extension (the same as the voicemail PIN).
    • Outbound Prefix: (Optional) If required to dial an outbound code before the number, such as 9.
    • Enable: Turn on the extension.
  3. Note that the following errors can appear when you attempt to enable the extension:

  • Connection error: Indicates that the IP/FQDN or Port is incorrect, or if the firewall is not routing the traffic correctly if attempting to use externally.
  • Invalid credentials: Indicates that the wrong Password has been entered.

If the Enable toggle remains on, the configuration is correct.

Configuring FortiVoice Click-to-dial

  1. Right-click on the Click-to-dial icon and select Options.
  2. Complete the following fields:
    • FortiVoice: The IP address or FQDN of the FortiVoice device. If on the same network as the FortiVoice, enter the private IP address.
    • Port: The HTTPS port used by FortiVoice (443 by default).
    • Extension: The extension number of the user.
    • Password: The PIN code or password for that extension (the same as the voicemail PIN).
    • Outbound Prefix: (Optional) If required to dial an outbound code before the number, such as 9.
    • Enable: Turn on the extension.
  3. Note that the following errors can appear when you attempt to enable the extension:

  • Connection error: Indicates that the IP/FQDN or Port is incorrect, or if the firewall is not routing the traffic correctly if attempting to use externally.
  • Invalid credentials: Indicates that the wrong Password has been entered.

If the Enable toggle remains on, the configuration is correct.