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FortiVoice Cookbook

Downloading and editing the CSV file

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  1. On FortiVoice, go to Extension > Extension > IP Extension.
  2. Under the Actions drop-down, select Export > Table Template (csv) > With User ID.
  3. A sample file will be downloaded entitled extensions.csv.

  4. Open the newly downloaded sample CSV file.
  5. Replace the sample's content with the information for your extensions. Make sure to configure the following sections: User ID, Extension, Display Name, Phone Type, and MAC Address.

The Phone Type must be entered as “FortiFone-XXX”, where “XXX” is your model type (for example, FortiFone-570). To see a current list of FortiFone models, go to Phone System > Profile > Phone.

The MAC Address sections can be populated as “XX:XX:XX:XX:XX:XX” or “XXXXXXXXXXX". FortiVoice will automatically format the MAC address once the CSV file is imported.

If a custom phone profile using the default settings is in use, the Phone profile section will also need to be configured.

  1. On FortiVoice, go to Extension > Extension > IP Extension.
  2. Under the Actions drop-down, select Export > Table Template (csv) > With User ID.
  3. A sample file will be downloaded entitled extensions.csv.

  4. Open the newly downloaded sample CSV file.
  5. Replace the sample's content with the information for your extensions. Make sure to configure the following sections: User ID, Extension, Display Name, Phone Type, and MAC Address.

The Phone Type must be entered as “FortiFone-XXX”, where “XXX” is your model type (for example, FortiFone-570). To see a current list of FortiFone models, go to Phone System > Profile > Phone.

The MAC Address sections can be populated as “XX:XX:XX:XX:XX:XX” or “XXXXXXXXXXX". FortiVoice will automatically format the MAC address once the CSV file is imported.

If a custom phone profile using the default settings is in use, the Phone profile section will also need to be configured.