Fortinet Document Library
Version:
6.4.0
6.0.7
6.0.6
Version:
6.0.5
6.0.4
Table of Contents
Auto dialer
Auto dialing
Enabling the auto dialer service
Adding contacts
Configuring an audio message
Configuring the campaign
Call center
Call center setup
Creating a call queue
Configuring departments
Skill-based routing
Creating skill sets
Configuring skill levels
Assigning a skill level to an extension
Configuring the call queue
Configuring call handling
Call features
Auto attendant configuration
Configuring the auto attendant
Configuring key actions
(Optional) Configuring advanced settings
Call parking – best practices
Configuring call parking settings
Configuring call parking on programmable phone keys
Using call parking
Call recording
Configuring call recording
Archiving recorded calls
Conference calls
Configuring user conferencing
Configuring administrator conferencing
Faxes
Configuring FortiVoice to receive faxes
Configuring FortiVoice to send faxes
Extensions
Auto provisioning for FortiFone devices on different subnets
Downloading and editing the CSV file
Importing the CSV file
Configuring HTTP or HTTPS protocol support
Caller ID modification – best practices
Caller ID modification hierarchy for normal calls
Caller ID modification hierarchy for emergency calls
FortiVoice Click-to-dial configuration on Google Chrome
Installing FortiVoice Click-to-dial
Configuring FortiVoice Click-to-dial
Using FortiVoice Click-to-dial
Hot desking
Local IP extensions
Configuring extension settings
Remote extension configuration
Adding a remote extension
Testing a remote extension
High availability
Configuring high availability
HA general configuration
Configuring HA mode and group
Configuring service-based failover
Hotel management
Hotel management configuration
Configuring PMS settings
Configuring hotel management options
Defining minibar codes
Configuring room status
Managed system
Gateway management
FortiVoice units as survivable branches
FortiFone firmware upgrades
Reviewing the current FortiFone firmware
Uploading the FortiFone firmware to FortiVoice
Scheduling the firmware upgrade
Confirming the firmware upgrade
Phone system
Emergency numbers
Configuring the emergency number
Configuring an outbound dialplan for emergency calls
LDAP authentication configuration for extension users
Creating an LDAP profile
Applying the LDAP profile to an extension
Schedules – best practices
Creating schedules
Configuring call handling with schedules
Security
Securing your phone system – best practices
Changing the default external access ports
Changing the default passwords
Disabling recommended features
Configuring additional settings
Monitoring and reporting
Softclient
FortiFone softclient – best practices
Configuring FortiFone softclient settings on FortiVoice
Configuring FortiGate for SIP over TLS
Configuring FortiGate for SIP over TCP or UDP
Installing and configuring the FortiFone softclient
Change Log
Home
FortiVoice / FortiFone 6.0.4
FortiVoice Cookbook
FortiVoice Cookbook
Auto dialer
Auto dialing
Enabling the auto dialer service
Adding contacts
Configuring an audio message
Configuring the campaign
Call center
Call center setup
Creating a call queue
Configuring departments
Skill-based routing
Creating skill sets
Configuring skill levels
Assigning a skill level to an extension
Configuring the call queue
Configuring call handling
Call features
Auto attendant configuration
Configuring the auto attendant
Configuring key actions
(Optional) Configuring advanced settings
Call parking – best practices
Configuring call parking settings
Configuring call parking on programmable phone keys
Using call parking
Call recording
Configuring call recording
Archiving recorded calls
Conference calls
Configuring user conferencing
Configuring administrator conferencing
Faxes
Configuring FortiVoice to receive faxes
Configuring FortiVoice to send faxes
Extensions
Auto provisioning for FortiFone devices on different subnets
Downloading and editing the CSV file
Importing the CSV file
Configuring HTTP or HTTPS protocol support
Caller ID modification – best practices
Caller ID modification hierarchy for normal calls
Caller ID modification hierarchy for emergency calls
FortiVoice Click-to-dial configuration on Google Chrome
Installing FortiVoice Click-to-dial
Configuring FortiVoice Click-to-dial
Using FortiVoice Click-to-dial
Hot desking
Local IP extensions
Configuring extension settings
Remote extension configuration
Adding a remote extension
Testing a remote extension
High availability
Configuring high availability
HA general configuration
Configuring HA mode and group
Configuring service-based failover
Hotel management
Hotel management configuration
Configuring PMS settings
Configuring hotel management options
Defining minibar codes
Configuring room status
Managed system
Gateway management
FortiVoice units as survivable branches
FortiFone firmware upgrades
Reviewing the current FortiFone firmware
Uploading the FortiFone firmware to FortiVoice
Scheduling the firmware upgrade
Confirming the firmware upgrade
Phone system
Emergency numbers
Configuring the emergency number
Configuring an outbound dialplan for emergency calls
LDAP authentication configuration for extension users
Creating an LDAP profile
Applying the LDAP profile to an extension
Schedules – best practices
Creating schedules
Configuring call handling with schedules
Security
Securing your phone system – best practices
Changing the default external access ports
Changing the default passwords
Disabling recommended features
Configuring additional settings
Monitoring and reporting
Softclient
FortiFone softclient – best practices
Configuring FortiFone softclient settings on FortiVoice
Configuring FortiGate for SIP over TLS
Configuring FortiGate for SIP over TCP or UDP
Installing and configuring the FortiFone softclient
Change Log
6.0.4
6.4.0
6.0.7
6.0.6
6.0.5
6.0.4
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Softclient
This section includes the following sections about the FortiFone softclient:
FortiFone softclient – best practices
Configuring FortiFone softclient settings on FortiVoice
Configuring FortiGate for SIP over TLS
Configuring FortiGate for SIP over TCP or UDP
Installing and configuring the FortiFone softclient
Softclient
Softclient
This section includes the following sections about the FortiFone softclient:
FortiFone softclient – best practices
Configuring FortiFone softclient settings on FortiVoice
Configuring FortiGate for SIP over TLS
Configuring FortiGate for SIP over TCP or UDP
Installing and configuring the FortiFone softclient
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