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FortiVoice Cookbook

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Installing and configuring the FortiFone softclient

Perform the following procedures to install and configure the FortiFone softclient:

Access the FortiVoice user web portal to display the QR code

  1. Open a web browser and enter the URL provided by your network administrator to access the FortiVoice user web portal.
  2. Enter your extension and voicemail PIN.
  3. Click and select Preferences.

  4. Click the quick response (QR) code to prepare this code for scanning.

  5. Keep this QR code displayed in your web browser. You will need to scan it later in this section.

Install the FortiFone softclient

  1. For an Android phone, go to the Google Play website.

    For an iPhone, go to the App Store website.

  2. Search for FortiFone.
  3. Install the application.

Configure the FortiFone softclient

The following steps show you how to configure the FortiFone softclient on an Android phone:

  1. After the FortiFone softclient installation, the application prompts you to create an account.
  2. Click Scan QR Code.

  3. Scan the QR code that you have previously displayed in your web browser from the FortiVoice user web portal.
  4. A green dot indicates a successful registration.
  5. To go back to the main menu, click the arrow.

  6. Use the dialpad to make a test call.
  7. You can access your extension to apply the latest softclient configuration changes from the FortiVoice phone system to your FortiFone softclient.

    If you need to troubleshoot a problem with your FortiFone softclient, you can generate a diagnostic report.

    1. From the main menu, click .
    2. Click Account.
    3. Click your extension.
    4. Click .
    5. Click Fetch Configuration or Diagnostic Report.

  8. To view the SIP protocol used by the FortiFone softclient:
    1. From the main menu, click .
    2. Click Account.
    3. Click your extension.
    4. Scroll to the bottom of the screen.
    5. Review the information in Protocol.

Installing and configuring the FortiFone softclient

Perform the following procedures to install and configure the FortiFone softclient:

Access the FortiVoice user web portal to display the QR code

  1. Open a web browser and enter the URL provided by your network administrator to access the FortiVoice user web portal.
  2. Enter your extension and voicemail PIN.
  3. Click and select Preferences.

  4. Click the quick response (QR) code to prepare this code for scanning.

  5. Keep this QR code displayed in your web browser. You will need to scan it later in this section.

Install the FortiFone softclient

  1. For an Android phone, go to the Google Play website.

    For an iPhone, go to the App Store website.

  2. Search for FortiFone.
  3. Install the application.

Configure the FortiFone softclient

The following steps show you how to configure the FortiFone softclient on an Android phone:

  1. After the FortiFone softclient installation, the application prompts you to create an account.
  2. Click Scan QR Code.

  3. Scan the QR code that you have previously displayed in your web browser from the FortiVoice user web portal.
  4. A green dot indicates a successful registration.
  5. To go back to the main menu, click the arrow.

  6. Use the dialpad to make a test call.
  7. You can access your extension to apply the latest softclient configuration changes from the FortiVoice phone system to your FortiFone softclient.

    If you need to troubleshoot a problem with your FortiFone softclient, you can generate a diagnostic report.

    1. From the main menu, click .
    2. Click Account.
    3. Click your extension.
    4. Click .
    5. Click Fetch Configuration or Diagnostic Report.

  8. To view the SIP protocol used by the FortiFone softclient:
    1. From the main menu, click .
    2. Click Account.
    3. Click your extension.
    4. Scroll to the bottom of the screen.
    5. Review the information in Protocol.