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FortiVoice Cookbook

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Configuring the emergency number

  1. Go to Phone System > Setting > Location.
  2. Select the appropriate Country/Region (in this example, Canada).
  3. Configure the Emergency number and Outside line prefix. Check with your PSTN service provider for the appropriate area code. Configure the remaining settings as required.
  4. It is especially important to note the Outside line prefix, as internal callers will need to append this to the configured emergency number (in this example, 9 911).

  5. Under Emergency Setting, select Send Alert Email and enter Emergency contact emails as necessary.
  6. The email addresses specified here will receive an alert email any time an emergency call is made, including the location of the caller and the time of the call.

  7. Click Apply when finished.

Configuring the emergency number

  1. Go to Phone System > Setting > Location.
  2. Select the appropriate Country/Region (in this example, Canada).
  3. Configure the Emergency number and Outside line prefix. Check with your PSTN service provider for the appropriate area code. Configure the remaining settings as required.
  4. It is especially important to note the Outside line prefix, as internal callers will need to append this to the configured emergency number (in this example, 9 911).

  5. Under Emergency Setting, select Send Alert Email and enter Emergency contact emails as necessary.
  6. The email addresses specified here will receive an alert email any time an emergency call is made, including the location of the caller and the time of the call.

  7. Click Apply when finished.