Each schedule you create can be used within the call handling of the FortiVoice to direct calls during various times of the day, such as your business hours, after hours and holidays. Schedules can easily be edited to change hours, include specific days with modified hours, or even add new holidays.
Schedules are used for handling calls in the following features:
- Inbound call handling
- Outbound call handling
- Extension call handling
- Ring groups call handling
- Virtual number call handling
As schedules for these features are all added in the same way, this best practice covers an efficient way to create three schedules and how to edit them that works for most businesses.