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FortiVoice Cookbook

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Caller ID modification – best practices

For outbound calls from the FortiVoice unit, you can customize the caller ID to be any name, number, or both. As there are multiple areas where you can modify the caller ID within the FortiVoice UI, there is a hierarchy to which the caller ID modification takes precedence. This recipe details the caller ID modification hierarchy to help you decide how to configure your FortiVoice caller IDs.

The hierarchy of caller ID modification options is different for a normal call or an emergency call.

This section includes the following topics: 

Caller ID modification – best practices

For outbound calls from the FortiVoice unit, you can customize the caller ID to be any name, number, or both. As there are multiple areas where you can modify the caller ID within the FortiVoice UI, there is a hierarchy to which the caller ID modification takes precedence. This recipe details the caller ID modification hierarchy to help you decide how to configure your FortiVoice caller IDs.

The hierarchy of caller ID modification options is different for a normal call or an emergency call.

This section includes the following topics: