Downloading and editing the CSV file
- On FortiVoice, go to Extension > Extension > IP Extension.
- Under the Actions drop-down, select Export > Table Template (csv) > With User ID.
- Open the newly downloaded sample CSV file.
- Replace the sample's content with the information for your extensions. Make sure to configure the following sections: User ID, Extension, Display Name, Phone Type, and MAC Address.
A sample file will be downloaded entitled extensions.csv.
The Phone Type must be entered as “FortiFone-XXX”, where “XXX” is your model type (for example, FortiFone-570). To see a current list of FortiFone models, go to Phone System > Profile > Phone.
The MAC Address sections must be populated as “xx:xx:xx:xx:xx:xx”. FortiVoice will automatically format the MAC address once the CSV file is imported.
If a custom phone profile using the default settings is in use, the Phone profile section will also need to be configured.