Sometimes active calls at extensions are put on hold within the FortiVoice for other extensions to pick up. This process is called “parking”. FortiVoice features the ability to easily park calls, unpark calls, and monitor parking slots on FortiFone devices with programmable keys. Monitored parking slots can easily unpark calls by simply pressing the programmable key. Calls can also be parked by using the call park feature code, which is useful for FortiFone devices without programmable keys.
The following best practices recipe covers specific tips to program and use call parking on FortiVoice and FortiFone devices.