A FortiEDR Collector does not display in the INVENTORY tab

After a FortiEDR Collector is first launched, it registers with the FortiEDR Central Manager and is displayed in the INVENTORY tab. If it does not appear to have registered, then perform the following:

1. Check that the device on which the FortiEDR Collector is installed is powered on and has an Internet connection.
2. Validate that ports 8081 and 555 are available and that no other third-party product is blocking these ports.

No events on the FortiEDR Central Manager console

If no events are displayed in the FortiEDR Central manager console, then perform the following.

Validate that there is network connectivity between all the system components.

To do so, we recommend:

• Running Telnet on the FortiEDR Collector and connecting to the FortiEDR Core IP via port 555.
• Running Telnet on the FortiEDR Core and attempting to connect to the FortiEDR Aggregator IP on port 8081.

Make sure that Telnet is enabled on Windows.