Resetting a user password

Use the procedure described below to reset a user’s password.

If a user who must use two-factor authentication cannot access the FortiEDR application because of a lost or replaced mobile device, that user must repeat the procedure in Two-factor authentication in order to log in. Before performing this procedure, you must first reset that user’s password to accept a new two-factor authentication token.

To reset a user password:

1. In the ADMINISTRATION tab, click the USERS link. The user list displays.

   

2. Click the Reset Password button for the user whose password you want to reset. The following window displays:

   

3. Do one of the following:
   • Click the Set a New Password radio button and define a new password for the user.
   • For a user that must use two-factor authentication, click the Reset the Two-Factor Authentication Token radio button to force user identity verification using two-factor authentication during that user’s next login. This means that the user must complete the procedure inTwo-factor authentication in order to log in.
4. Click the Reset button.