FortiGate

FortiGate services and contracts can be renewed or upgraded from the Marketplace > Spending page.

PRMA services can be selected from the Add-On list. If the location is not set in the product details for the selected serial number, you cannot apply PRMA to the upgrade. See Viewing the product location. You can buy PRMA contracts for your existing hardware. If Fortinet Inc. has announced an End of Support date for a specific model, the PRMA service contract for that model will be removed from the price list. When the SKU is removed from the price list, the Marketplace will not display the PRMA service in the Add-On list. This is by design across all online renewal platforms. The following documents provide more information on PRMA: RMA companion and PRMA service descriptions are available on support.fortinet.com. Log into FortiCloud and navigate to Support > Resources > Guidelines, Policies & Documents. Premium & Secure RMA in the ELA Portal guide provides descriptions on adding and reviewing PRMA contracts in the FortiCloud ELA portal.

To renew a FortiGate service or contract:

1. Go to Marketplace > Spending.

   

2. Select FortiGate.

   The Add Products page is displayed.

   

3. Select the products you want to renew:

   • Select Select from Product List and choose the products to renew. You can filter assets by expiry date and product model, or use the Search field to locate specific products.

     

   • Select Input Serial Numbers and enter the product serial number of the product you want to renew.

     

4. Select Renew. The selected products are displayed in accordion dropdown menus.

   

5. For each product model, select a renewal package:

   1. Select the Term of the renewal package.

   2. Select number of CPUs from the Support Range/Seats dropdown list, if required.

   3. Select the type of renewal package from the predefined bundles.

      Click the i beside Select a Predefined Bundle for more information on what is included with each bundle.

   4. Select any Add-On services.

      If an Add-On is already included, it will be greyed out and unavailable to select.

   The Total Points Cost will update.

   

6. Click Preview My Order. The Order Summary is displayed.

   

   If you do not have enough FortiPoints registered to complete the renewal, a warning message is displayed and you are prompted to register more points.

7. Add a Description to the transaction.

8. Click Place My Order. A transaction summary is displayed and the transaction is added to the History page.

To upgrade a FortiGate service or contract:

1. Go to Marketplace > Spending.

   

2. Select FortiGate.

   The Add Products page is displayed.

   

3. Select the products you want to upgrade:

   • Select Select from Product List and choose the products to upgrade. You can filter assets by expiry date and product model, or use the Search field to locate specific products.

     

   • Select Input Serial Numbers and enter the product serial number of the product you want to upgrade.

     

4. Select Upgrade.

5. Select the End Date calendar to select the end date of the upgrade package.

   

6. Select an upgrade details for each of the selected products:

   1. Select the number of CPUs from the Support Range/Seats dropdown list.

   2. Select a upgrade package from the predefined bundles list.

   3. Select any additional add-ons.

      

7. Click Preview My Order.

8. Click Place My Order.