Decommissioning assets
You can decommission an asset by clicking Add New from the toolbar in the Decommissioned Units view or by selecting Decommission This Unit from the Registration section of the product information page. A warning message will display that you must acknowledge before the unit is successfully decommissioned and removed from all cloud services.
When decommissioning a product, it will be removed from all cloud services and data will be deleted. The asset will no longer be available in the Products > Product List page and cannot have a support ticket created for it. Although, ticket and contract information will still be available in the portal. The asset must be removed from the decommissioned units list in order to see contract history. See Viewing decommissioned units.
To decommission an asset:
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Go to Products > Product List.
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Select the unit you want to decommission.
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Select Decommission This Unit in the Registration section.
A warning message is displayed.
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Select the checkbox to acknowledge the results of decommissioning a unit.
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Click Continue. A confirmation message is displayed.
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You can view decommission units and return decommissioned units to the Product List from the More Views > Decommissioned Units page. See Viewing decommissioned units. |