TradeUp
Fortinet’s TradeUp allows you to access the latest Fortinet solutions, bringing improved performance and updated security with advanced feature sets to help secure your organization’s entire attack surface.
The TradeUp allows you to TradeUp devices and transfer existing services to the eligible upgraded units. For those devices where services are not transferred, the remainder of the contract on the old device will be valid until its expiration date.
You are not required to return the old unit that was used for TradeUp. Any products that have been TradedUp will not be eligible for RMA services, renewals or other TradeUps. Once a unit has been traded up, you agree not to reuse, resell, lend, rent or lease, the replaced unit and not use it for the provision of any kind of commercial services to third parties.
For all other questions regarding TradeUp please email us at:
| North America | Renewals@fortinet.com |
| APAC | Renewals_APAC@fortinet.com |
| EMEA | Renewals_EMEA@fortinet.com |
| LATAM | Renewals_LATAM@fortinet.com |
Eligible products
If services are being transferred, the new replacement product must follow the TradeUp recommended replacement path for services transfer. Please contact your Fortinet Account Manager to discuss which of your devices are eligible for TradeUp and what upgrade paths are available for transfer of services.
Ineligible products
The following products are not eligible for TradeUp: FortiVoice, FortiClient, Coyote Point, FortiToken, FortiRecorder, Virtual Appliances, Fortinet VM Solutions, FortiSMS, FortiCarrier, VDOM, ADOM, Accessories, FortiFone, FortiCamera, Professional Services, FortiSIEM, FortiProxy, FortiCloud, FortiNAC.
To request a device TradeUp:
- Go to Products > More Views > Tradeups. Any models available for TradeUp are displayed.
- To select specific serial numbers to TradeUp, click the drop down arrow. The serial number list is displayed.
- Select the products you want to TradeUp and click Request Tradeup.The I want to tradeup the following devices dialog opens.
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Click Send My Request.
The model of the recommended replacement unit on your TradeUp request is a suggestion and is showing the possible path for Transfer of Services.
If you do not wish to Transfer Services, please discuss alternative replacement models with your Fortinet Account Manager to better fit your TradeUp needs.