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Table of Contents

FortiVoice Phone System Administration Guide

Viewing the dashboard

Dashboard > Status displays first after you log in to the web UI. It contains a dashboard with widgets that each indicate performance level or other statistics.

By default, widgets display the serial number and current system status of the FortiVoice unit, including uptime, system resource usage, license information, service status, firmware version, system time, and statistics history.

To view the dashboard, go to Dashboard > Status.

This section includes the following topics:

 

Checking the system security

Clicking the security alert icon () at the top right corner of the screen displays the system's security status. If there are any security issues, the icon will have a red exclamation mark.

For information on security settings, see Configuring security settings.

GUI field

Description

Passwords

 

 

 

Password Policy

If the SIP password and user PIN policy for administrators and extension users are met, the shield icon is green. Otherwise, it is red.

Click Edit Password Policy to set password policies. See Setting password policies.

 

Empty Admin Password Allowed

If a password is required in the admin password field when logging in to the system, the shield icon is green. Otherwise, it is red.

For information on selecting this option, see Setting password policies.

 

Unsafe SIP Password Count

This option counts the unsafe SIP passwords for IP and fax extensions only.

If any unsafe SIP passwords are found, the shield icon is red. Otherwise, it is green.

Click Password Auditor to verify the strength of IP and fax extension passwords. See Auditing the extension passwords.

 

Unsafe PIN Count

This option counts the unsafe voicemail PINs for any extension type that has a voicemail PIN.

If any unsafe voicemail PINs are found, the shield icon is red. Otherwise, it is green.

For information on configuring extensions, see Setting up local extensions.

 

Unsafe User Password Count

This option counts the unsafe user passwords set in IP Extension > User Setting > Web Access and includes all extension types except branch page extensions.

If any unsafe user passwords are found, the shield icon is red. Otherwise, it is green.

For information on setting user passwords, see Configuring extensions.

 

Unaudited Password Count

This option counts the newly added extensions of which the passwords have yet to be audited.

If any unaudited passwords are found, the shield icon is red. Otherwise, it is green.

For information on verifying the strength of extension passwords. See Auditing the extension passwords.

Miscellaneous

 

 

 

Phones Not Assigned Count

This option counts the number of phones that have not been assigned extensions yet.

If any phones without extensions are found, the shield icon is red. Otherwise, it is green.

For information on assigning phones to extensions, see Configuring desk phones.

Clicking the delete icon removes all unassigned phones.

 

Secure TFTP System

This option monitors if the system TFTP is enabled.

If TFTP is enabled, the shield icon is red.

If TFTP is disabled, the shield icon is green.

Clicking Edit allows you to enable or disable the system TFTP, which also enables or disables TFTP settings in System > Advanced > Service/Auto Provisioning. For details, see Configuring the internal ports and Configuring SIP phone auto-provisioning.

 

Secure TFTP Interfaces

This option monitors if TFTP is enabled on the port interfaces.

If TFTP is enabled, the shield icon is red.

If TFTP is disabled, the shield icon is green.

If you have TFTP enabled on multiple ports, they will be listed and

you can click a link to disable it. For details, see Configuring the network interfaces.

 

HTTP Interfaces

This option monitors if HTTP is enabled on the port Interfaces.

If HTTP is enabled, the shield icon is yellow (warning).

If HTTP is disabled, the shield icon is green.

If you have HTTP enabled on multiple ports, they will be listed and

you can click a link to disable it. For details, see Configuring the network interfaces.

 

Administrator Trusted Hosts

This option monitors if trusted hosts are configured on the system administrator account.

If trusted hosts are not configured, the shield icon is red.

If trusted hosts are configured, the shield icon is green.

 

Send Alert

Click to email the security audit details to recipients configured in Log & Reports > Alert > Configuration.

For details, see Configuring alert email.

Hiding, showing and moving widget

The dashboard is customizable. You can select which widgets to display, where they are located on the tab, and whether they are minimized or maximized.

To move a widget, position your mouse cursor on the widget’s title bar, then click and drag the widget to its new location.

To show or hide a widget select Manage Widget and then select the widgets you want displayed on the Dashboard. If the widget is greyed out, the widget will not display. Select Apply when you have made your selections.

Options vary slightly from widget to widget, but always include options to close, refresh, or minimize/maximize the widget.

System Information widget

The System Information widget displays the serial number and basic system statuses such as the firmware version, system time, and up time.

In addition to displaying basic system information, the System Information widget lets you change the firmware. To change the firmware, click Update for Firmware version. For more information, see Installing firmware.

The number of phones that are auto discovered but have not been assigned extensions are also displayed. If this number is abnormally high, it may mean the FortiVoice unit is under MAC address flooding attack and its performance will be compromised. You can remove the phones.

To view the widget, go to Status > Dashboard. If the widget is not currently shown, click Add Content, and mark the check box for the widget.

License Information widget

The License Information widget displays the last queried license statuses for the number of extensions supported (if you use FortiVoice VM), hotel management, and call center (if you have purchased these options).

Depending on the license you have purchased, when you first access the FortiVoice web-based manager, you need to upload the license to enable the functions you need.

To upload the license file, first place the license file to your management computer, then click Update license and browse for the license (.lic) file, select the file, and click Open.

Note

A full VMware license is required to upload a hotel management license onto the FortiVoice VM.

To view the widget, go to Status > Dashboard. If the widget is not currently shown, click Add Content, and mark the check box for the widget.

System Resource widget

The System Resource widget displays the CPU, memory, and disk space usage. It also displays the system load and current number of IP sessions.

To view the widget, go to Status > Dashboard. If the widget is not currently shown, click Add Content, and mark the check box for the widget.

The system resources history can also be viewed in this widget by clicking History. The system resources history contains four graphs. Each graph displays readings of one of the system resources: CPU, memory, IP sessions, and network bandwidth usage. Each graph is divided by a grid.

If there are any mismatched phones under Generic phones > Mismatched, you can click View to display them. For detailed information, see Viewing mismatched phones.

Statistics History widget

The Statistics History widget contains charts that summarize the number of calls in each time period that the FortiVoice unit recorded.

To view the widget, go to Status > Dashboard. If the widget is not currently shown, click Add Content, and mark the check box for the widget.

Also see Viewing Call Statistics.

Service Status widget

The Service Status widget displays the number of current calls, extension status, trunk status, and device connection status.

To view the widget, go to Status > Dashboard. If the widget is not currently shown, click Add Content, and mark the check box for the widget.

Device (200D-T and 2000E-T2 models only) displays the connection status of the FortiVoice physical ports:

  • Connected: The port is connected to a device.
  • Disconnected: The port is not connected to any device and is ready for use.
  • Alarmed: The port has an error and is not usable.
  • Occupied: The port is being used.

Recent Call widget

The Recent Call widget displays the calls processed by the FortiVoice unit, including phone numbers, call directions, call starting time and duration, and call status.

To view the widget, go to Status > Dashboard. If the widget is not currently shown, click Add Content, and mark the check box for the widget.

The maximum call records shown is 8.

Viewing the dashboard

Dashboard > Status displays first after you log in to the web UI. It contains a dashboard with widgets that each indicate performance level or other statistics.

By default, widgets display the serial number and current system status of the FortiVoice unit, including uptime, system resource usage, license information, service status, firmware version, system time, and statistics history.

To view the dashboard, go to Dashboard > Status.

This section includes the following topics:

 

Checking the system security

Clicking the security alert icon () at the top right corner of the screen displays the system's security status. If there are any security issues, the icon will have a red exclamation mark.

For information on security settings, see Configuring security settings.

GUI field

Description

Passwords

 

 

 

Password Policy

If the SIP password and user PIN policy for administrators and extension users are met, the shield icon is green. Otherwise, it is red.

Click Edit Password Policy to set password policies. See Setting password policies.

 

Empty Admin Password Allowed

If a password is required in the admin password field when logging in to the system, the shield icon is green. Otherwise, it is red.

For information on selecting this option, see Setting password policies.

 

Unsafe SIP Password Count

This option counts the unsafe SIP passwords for IP and fax extensions only.

If any unsafe SIP passwords are found, the shield icon is red. Otherwise, it is green.

Click Password Auditor to verify the strength of IP and fax extension passwords. See Auditing the extension passwords.

 

Unsafe PIN Count

This option counts the unsafe voicemail PINs for any extension type that has a voicemail PIN.

If any unsafe voicemail PINs are found, the shield icon is red. Otherwise, it is green.

For information on configuring extensions, see Setting up local extensions.

 

Unsafe User Password Count

This option counts the unsafe user passwords set in IP Extension > User Setting > Web Access and includes all extension types except branch page extensions.

If any unsafe user passwords are found, the shield icon is red. Otherwise, it is green.

For information on setting user passwords, see Configuring extensions.

 

Unaudited Password Count

This option counts the newly added extensions of which the passwords have yet to be audited.

If any unaudited passwords are found, the shield icon is red. Otherwise, it is green.

For information on verifying the strength of extension passwords. See Auditing the extension passwords.

Miscellaneous

 

 

 

Phones Not Assigned Count

This option counts the number of phones that have not been assigned extensions yet.

If any phones without extensions are found, the shield icon is red. Otherwise, it is green.

For information on assigning phones to extensions, see Configuring desk phones.

Clicking the delete icon removes all unassigned phones.

 

Secure TFTP System

This option monitors if the system TFTP is enabled.

If TFTP is enabled, the shield icon is red.

If TFTP is disabled, the shield icon is green.

Clicking Edit allows you to enable or disable the system TFTP, which also enables or disables TFTP settings in System > Advanced > Service/Auto Provisioning. For details, see Configuring the internal ports and Configuring SIP phone auto-provisioning.

 

Secure TFTP Interfaces

This option monitors if TFTP is enabled on the port interfaces.

If TFTP is enabled, the shield icon is red.

If TFTP is disabled, the shield icon is green.

If you have TFTP enabled on multiple ports, they will be listed and

you can click a link to disable it. For details, see Configuring the network interfaces.

 

HTTP Interfaces

This option monitors if HTTP is enabled on the port Interfaces.

If HTTP is enabled, the shield icon is yellow (warning).

If HTTP is disabled, the shield icon is green.

If you have HTTP enabled on multiple ports, they will be listed and

you can click a link to disable it. For details, see Configuring the network interfaces.

 

Administrator Trusted Hosts

This option monitors if trusted hosts are configured on the system administrator account.

If trusted hosts are not configured, the shield icon is red.

If trusted hosts are configured, the shield icon is green.

 

Send Alert

Click to email the security audit details to recipients configured in Log & Reports > Alert > Configuration.

For details, see Configuring alert email.

Hiding, showing and moving widget

The dashboard is customizable. You can select which widgets to display, where they are located on the tab, and whether they are minimized or maximized.

To move a widget, position your mouse cursor on the widget’s title bar, then click and drag the widget to its new location.

To show or hide a widget select Manage Widget and then select the widgets you want displayed on the Dashboard. If the widget is greyed out, the widget will not display. Select Apply when you have made your selections.

Options vary slightly from widget to widget, but always include options to close, refresh, or minimize/maximize the widget.

System Information widget

The System Information widget displays the serial number and basic system statuses such as the firmware version, system time, and up time.

In addition to displaying basic system information, the System Information widget lets you change the firmware. To change the firmware, click Update for Firmware version. For more information, see Installing firmware.

The number of phones that are auto discovered but have not been assigned extensions are also displayed. If this number is abnormally high, it may mean the FortiVoice unit is under MAC address flooding attack and its performance will be compromised. You can remove the phones.

To view the widget, go to Status > Dashboard. If the widget is not currently shown, click Add Content, and mark the check box for the widget.

License Information widget

The License Information widget displays the last queried license statuses for the number of extensions supported (if you use FortiVoice VM), hotel management, and call center (if you have purchased these options).

Depending on the license you have purchased, when you first access the FortiVoice web-based manager, you need to upload the license to enable the functions you need.

To upload the license file, first place the license file to your management computer, then click Update license and browse for the license (.lic) file, select the file, and click Open.

Note

A full VMware license is required to upload a hotel management license onto the FortiVoice VM.

To view the widget, go to Status > Dashboard. If the widget is not currently shown, click Add Content, and mark the check box for the widget.

System Resource widget

The System Resource widget displays the CPU, memory, and disk space usage. It also displays the system load and current number of IP sessions.

To view the widget, go to Status > Dashboard. If the widget is not currently shown, click Add Content, and mark the check box for the widget.

The system resources history can also be viewed in this widget by clicking History. The system resources history contains four graphs. Each graph displays readings of one of the system resources: CPU, memory, IP sessions, and network bandwidth usage. Each graph is divided by a grid.

If there are any mismatched phones under Generic phones > Mismatched, you can click View to display them. For detailed information, see Viewing mismatched phones.

Statistics History widget

The Statistics History widget contains charts that summarize the number of calls in each time period that the FortiVoice unit recorded.

To view the widget, go to Status > Dashboard. If the widget is not currently shown, click Add Content, and mark the check box for the widget.

Also see Viewing Call Statistics.

Service Status widget

The Service Status widget displays the number of current calls, extension status, trunk status, and device connection status.

To view the widget, go to Status > Dashboard. If the widget is not currently shown, click Add Content, and mark the check box for the widget.

Device (200D-T and 2000E-T2 models only) displays the connection status of the FortiVoice physical ports:

  • Connected: The port is connected to a device.
  • Disconnected: The port is not connected to any device and is ready for use.
  • Alarmed: The port has an error and is not usable.
  • Occupied: The port is being used.

Recent Call widget

The Recent Call widget displays the calls processed by the FortiVoice unit, including phone numbers, call directions, call starting time and duration, and call status.

To view the widget, go to Status > Dashboard. If the widget is not currently shown, click Add Content, and mark the check box for the widget.

The maximum call records shown is 8.