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Table of Contents

FortiVoice Phone System Administration Guide

Configuring multi-cell FortiFone phones

The FortiVoice unit supports the following two types of multi-cell FortiFone phones:

  • FortiFone-870i

  • FortiFone-D72

Each base FortiFone-870i can support up to 15 handsets. You can configure a FortiFone-870i to work with the FortiVoice unit by adding a primary phone (base) and multiple secondary phones (bases).

Each base FortiFone-D72 can support up to 8 handsets. You can configure a FortiFone-D72 to work with the FortiVoice unit by adding a FON-D72-M manager, at least one FON-D72-B base, and one FON-D71-H handset.

Prerequisites

The following prerequisites must be met for the FortiFone-870i and FortiFone-D72 configuration to work:

Multi-cell phone

Prerequisites

FortiFone-870i

  • FortiVoice v6.0 build 127 or later.
  • FortiVoice auto provisioning is enabled (see Configuring SIP phone auto-provisioning).
  • FortiFone-870i firmware 3.23 or later.
  • Network connectivity is available between FortiFone-870i and the FortiVoice unit.

FortiFone-D72

  • FortiVoice v6.0.7 build 253 or later.
  • FortiVoice auto provisioning is enabled (see Configuring SIP phone auto-provisioning).
  • Network connectivity is available between FortiFone-D72 and the FortiVoice unit.

Follow the FortiFone-870i and FortiFone-D72 guides to configure the phones first. After you connect the phone to the network, you can configure it on the FortiVoice unit.

Configuring the FortiFone-870i

Configure the FortiFone-870i on multiple FortiVoice web-based manager pages.

  1. Go to Phone System > Device > Multi-cell Device and click New.
  2. Select Enabled.
  3. Enter the MAC address of the intended primary station.
  4. In Device role, set the station as primary with chain ID. The chain ID should be numbers up to 5 digits. Enter any description as needed and click Create.

    You can now add extensions to the primary station. You only need to apply the extension configuration to the primary. All secondary stations can obtain the extension information from the primary.

  5. Go to Phone System > Device > Phone.
  6. Select the primary station just created, click Action, and select Assign to New Extension or Assign to Existing Extension.
  7. For Assign to New Extension, see To assign a phone to a new extension.
  8. For Assign to Existing Extension, see To assign a phone to an existing extension.
  9. Add more extensions as needed with a different handset IDs. Upon completion, you should see all the extensions listed for the primary station.
  10. When the primary station is provisioned, proceed to provision the secondary stations. Factory reset the intended secondary station and connect it to the network. If the network and the FortiVoice unit are configured properly, it should appear under Phone System > Device > Phone.
  11. Select the unassigned FortiFone 870i station, click Action > Assign to Multi-cell Device.
  12. In Device role, set the base station as secondary and select Prime (primary station) from the drop down list. Type any description as needed.
  13. Click OK.
  14. On the secondary phone configuration, remove the temporary extension setting and reboot the station. See the phone guide for more information.

    Note that the temporary extension is used for initial configuration of the base and has to be removed for the phone to work with the FortiVoice unit.

Configuring the FortiFone-D72

You can configure a FortiFone-D72 to work with the FortiVoice unit by adding a FON-D72-M (manager), at least one FON-D72-B (base), and one FON-D71-H (handset). This solution includes the following four steps:

  1. To configure the FON-D72-M
  2. To configure the FON-D72-B
  3. To configure the FON-D71-H handset as an extension with the FortiFone-D72
  4. To activate the FON-D72-M and register handsets

For more information about the FortiFone-D72, see FON-D72 User Guide.

To configure the FON-D72-M

  1. Connect the FON-D72-M to the network using a POE connection.
  2. Log in to the FortiVoice web-based manager.
  3. Go to Phone System > Device > Phone.
  4. The FON-D72 is auto discovered and displays as a device with the Not Assigned management status.

  5. Right-click the FortiFone-D72 and select Assign to Multi-cell Device.
  6. Configure the following:
  7. GUI field

    Description

    Enabled

    Select to activate the phone.

    Device role

    Select DECT Manager for FON-D72-M.

    IP address

    Enter the IP address of the FON-D72-M, if it is not automatically filled out.

    Default manager

    Enable to make the FON-D72-M as the default manager of the FortiFone-D72 configuration.

    Description

    Enter any notes about the phone.

  8. Click OK.
  9. In the Phone Model column, a green icon appears beside FortiFone-D72 indicating that it is the DECT Manager.

To configure the FON-D72-B

  1. Connect the FON-D72-B to the network using a POE connection.
  2. Log in to the FortiVoice web-based manager.
  3. Go to Phone System > Device > Phone.
  4. A new FON-D72 is auto discovered, displays as a device with the Not Assigned management status, and has a different MAC address than the DECT Manager.

  5. Right-click the FortiFone-D72 and select Assign to Multi-cell Device.
  6. Configure the following:
  7. GUI field

    Description

    Enabled

    Select to activate the phone.

    Device role

    Select Base for FON-D72-B.

    Sync cluster

    Select the ID for a phone group.

    A sync cluster is comprised of a number of base stations within the DECT multi-cell system that synchronize with each other to enable handover, roaming, list access, and load balancing.

    Only phones in the same cluster can talk with each other.

    For detailed information, see the FON-D72 User Guide.

    Sync level

    Select the sync level for a phone group.

    Each base station is assigned to a corresponding sync level. Sync level is based on the distance between bases. Only one base can be sync level 1, then every other base would be 2-10, based on where they are located.

    For detailed information, see the FON-D72 User Guide.

    Primary

    Select the MAC address of the default DECT Manager if it is not automatically populated.

    Default manager

    Enable to make the FON-D72-M as the default manager of the FortiFone-D72 configuration.

    Description

    Enter any notes about the phone.

  8. Click OK.
  9. In the Phone Model column, a gray icon appears beside FortiFone-D72 indicating that it is the base.

To configure the FON-D71-H handset as an extension with the FortiFone-D72

  1. Log in to the FortiVoice web-based manager.
  2. Go to Phone System > Device > Phone.
  3. Right-click the FortiFone-D72 that is the DECT Manager and select Assign to New Extension.
  4. Configure the following:
  5. GUI field

    Description

    Number

    Enter the extension number of the FON-D71-H.

    For information about extension configuration, see Configuring IP extensions.

    Enable

    Select to activate the extension.

    Display name

    Enter the name displaying on the extension. This is usually the name of the extension user.

    You can click Expand to modify caller ID to add a caller ID for external calls or emergency calls.

    Description

    Enter any notes about the phone.

    User Setting

    Do not change the settings.

  6. Click Next.
  7. Verify the information and click Next.
  8. Review the summary.
  9. Click Finish.

To activate the FON-D72-M and register handsets

  1. In a web browser, enter the IP address of the FON-D72-M.
  2. Log in using admin as the username and 23646 as the password.
  3. Go to Handset & Account > Registration Center.
  4. Click Start Now.
  5. Power on the FON-D71-H handset and press the Reg button.
  6. The handset will search and find the FON-D72-M, register, and display the created extension number and name.

Configuring multi-cell FortiFone phones

The FortiVoice unit supports the following two types of multi-cell FortiFone phones:

  • FortiFone-870i

  • FortiFone-D72

Each base FortiFone-870i can support up to 15 handsets. You can configure a FortiFone-870i to work with the FortiVoice unit by adding a primary phone (base) and multiple secondary phones (bases).

Each base FortiFone-D72 can support up to 8 handsets. You can configure a FortiFone-D72 to work with the FortiVoice unit by adding a FON-D72-M manager, at least one FON-D72-B base, and one FON-D71-H handset.

Prerequisites

The following prerequisites must be met for the FortiFone-870i and FortiFone-D72 configuration to work:

Multi-cell phone

Prerequisites

FortiFone-870i

  • FortiVoice v6.0 build 127 or later.
  • FortiVoice auto provisioning is enabled (see Configuring SIP phone auto-provisioning).
  • FortiFone-870i firmware 3.23 or later.
  • Network connectivity is available between FortiFone-870i and the FortiVoice unit.

FortiFone-D72

  • FortiVoice v6.0.7 build 253 or later.
  • FortiVoice auto provisioning is enabled (see Configuring SIP phone auto-provisioning).
  • Network connectivity is available between FortiFone-D72 and the FortiVoice unit.

Follow the FortiFone-870i and FortiFone-D72 guides to configure the phones first. After you connect the phone to the network, you can configure it on the FortiVoice unit.

Configuring the FortiFone-870i

Configure the FortiFone-870i on multiple FortiVoice web-based manager pages.

  1. Go to Phone System > Device > Multi-cell Device and click New.
  2. Select Enabled.
  3. Enter the MAC address of the intended primary station.
  4. In Device role, set the station as primary with chain ID. The chain ID should be numbers up to 5 digits. Enter any description as needed and click Create.

    You can now add extensions to the primary station. You only need to apply the extension configuration to the primary. All secondary stations can obtain the extension information from the primary.

  5. Go to Phone System > Device > Phone.
  6. Select the primary station just created, click Action, and select Assign to New Extension or Assign to Existing Extension.
  7. For Assign to New Extension, see To assign a phone to a new extension.
  8. For Assign to Existing Extension, see To assign a phone to an existing extension.
  9. Add more extensions as needed with a different handset IDs. Upon completion, you should see all the extensions listed for the primary station.
  10. When the primary station is provisioned, proceed to provision the secondary stations. Factory reset the intended secondary station and connect it to the network. If the network and the FortiVoice unit are configured properly, it should appear under Phone System > Device > Phone.
  11. Select the unassigned FortiFone 870i station, click Action > Assign to Multi-cell Device.
  12. In Device role, set the base station as secondary and select Prime (primary station) from the drop down list. Type any description as needed.
  13. Click OK.
  14. On the secondary phone configuration, remove the temporary extension setting and reboot the station. See the phone guide for more information.

    Note that the temporary extension is used for initial configuration of the base and has to be removed for the phone to work with the FortiVoice unit.

Configuring the FortiFone-D72

You can configure a FortiFone-D72 to work with the FortiVoice unit by adding a FON-D72-M (manager), at least one FON-D72-B (base), and one FON-D71-H (handset). This solution includes the following four steps:

  1. To configure the FON-D72-M
  2. To configure the FON-D72-B
  3. To configure the FON-D71-H handset as an extension with the FortiFone-D72
  4. To activate the FON-D72-M and register handsets

For more information about the FortiFone-D72, see FON-D72 User Guide.

To configure the FON-D72-M

  1. Connect the FON-D72-M to the network using a POE connection.
  2. Log in to the FortiVoice web-based manager.
  3. Go to Phone System > Device > Phone.
  4. The FON-D72 is auto discovered and displays as a device with the Not Assigned management status.

  5. Right-click the FortiFone-D72 and select Assign to Multi-cell Device.
  6. Configure the following:
  7. GUI field

    Description

    Enabled

    Select to activate the phone.

    Device role

    Select DECT Manager for FON-D72-M.

    IP address

    Enter the IP address of the FON-D72-M, if it is not automatically filled out.

    Default manager

    Enable to make the FON-D72-M as the default manager of the FortiFone-D72 configuration.

    Description

    Enter any notes about the phone.

  8. Click OK.
  9. In the Phone Model column, a green icon appears beside FortiFone-D72 indicating that it is the DECT Manager.

To configure the FON-D72-B

  1. Connect the FON-D72-B to the network using a POE connection.
  2. Log in to the FortiVoice web-based manager.
  3. Go to Phone System > Device > Phone.
  4. A new FON-D72 is auto discovered, displays as a device with the Not Assigned management status, and has a different MAC address than the DECT Manager.

  5. Right-click the FortiFone-D72 and select Assign to Multi-cell Device.
  6. Configure the following:
  7. GUI field

    Description

    Enabled

    Select to activate the phone.

    Device role

    Select Base for FON-D72-B.

    Sync cluster

    Select the ID for a phone group.

    A sync cluster is comprised of a number of base stations within the DECT multi-cell system that synchronize with each other to enable handover, roaming, list access, and load balancing.

    Only phones in the same cluster can talk with each other.

    For detailed information, see the FON-D72 User Guide.

    Sync level

    Select the sync level for a phone group.

    Each base station is assigned to a corresponding sync level. Sync level is based on the distance between bases. Only one base can be sync level 1, then every other base would be 2-10, based on where they are located.

    For detailed information, see the FON-D72 User Guide.

    Primary

    Select the MAC address of the default DECT Manager if it is not automatically populated.

    Default manager

    Enable to make the FON-D72-M as the default manager of the FortiFone-D72 configuration.

    Description

    Enter any notes about the phone.

  8. Click OK.
  9. In the Phone Model column, a gray icon appears beside FortiFone-D72 indicating that it is the base.

To configure the FON-D71-H handset as an extension with the FortiFone-D72

  1. Log in to the FortiVoice web-based manager.
  2. Go to Phone System > Device > Phone.
  3. Right-click the FortiFone-D72 that is the DECT Manager and select Assign to New Extension.
  4. Configure the following:
  5. GUI field

    Description

    Number

    Enter the extension number of the FON-D71-H.

    For information about extension configuration, see Configuring IP extensions.

    Enable

    Select to activate the extension.

    Display name

    Enter the name displaying on the extension. This is usually the name of the extension user.

    You can click Expand to modify caller ID to add a caller ID for external calls or emergency calls.

    Description

    Enter any notes about the phone.

    User Setting

    Do not change the settings.

  6. Click Next.
  7. Verify the information and click Next.
  8. Review the summary.
  9. Click Finish.

To activate the FON-D72-M and register handsets

  1. In a web browser, enter the IP address of the FON-D72-M.
  2. Log in using admin as the username and 23646 as the password.
  3. Go to Handset & Account > Registration Center.
  4. Click Start Now.
  5. Power on the FON-D71-H handset and press the Reg button.
  6. The handset will search and find the FON-D72-M, register, and display the created extension number and name.