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Table of Contents

FortiVoice Phone System Administration Guide

Configuring desk phones

You can configure desk phones to include their MAC addresses, phone model, phone profiles, names, and statuses. You can then assign a phone to an extension, to a multi-cell device (for example, FortiFone-870i), or to an extension as an auxiliary.

If you want to configure a FON-870i or FON-D72 phone, see Configuring multi-cell FortiFone phones.

If you want to configure a FON-D71 phone, see Configuring single-cell FortiFone phones.

To view the list of FortiFone phones and third-party phones

  1. Go to Phone System > Device > Phone.

     

    Button or column

    Description

    Delete

    Select one or more phone records and click this button to remove them all at once.

    Action

    • Assign to New Extension: Select a phone in Not Assigned management status and click this option to add an extension and assign this phone to the extension at the same time. For more information, see To assign a phone to a new extension.
    • Assign to Existing Extension: Select an unassigned phone and click this option to assign this phone to an existing extension. The phone record disappears from the Unassigned Phone list. For more information, see To assign a phone to an existing extension.
    • Assign to Multi-cell Device: Select a multi-cell device (for example, FortiFone 870i) in Not Assigned management status and click this option to add an extension and assign this phone to the extension at the same time. For more details, see Configuring multi-cell FortiFone phones.
    • Assign as Auxiliary to Existing Extension: Select a phone in Not Assigned management status and click this option to assign it to an existing extension as an auxiliary device. For more information, see To assign a phone as an auxiliary to an existing extension.
    • View Phone Configuration: Select a phone in Assigned management status and click this option display its configuration file.
    • View accounts: For phones to which multiple extensions can be associated, such as FON-D71 and FON-D72, click this option to view the associated extensions. This option is only active when a phone has multiple extensions associated with it.
    • Export: Select to save the phone list in csv format.

    MAC Address

    The Media Access Control address (MAC address) of the phone.

    Phone Model

    The phone brand and model.

    Phone Profile

    The profile for this phone. See Configuring phone profiles.

    Management

    Displays if the phone has been assigned to an extension.

    Number

    The extension number of the phone.

    Display Name

    The name displaying on the extension. This is usually the name of the extension user.

    Status

    Displays if the phone is registered with the FortiVoice unit. A registered phone is assigned an IP address and basic PBX setup information.

    IP

    The IP address of the phone assigned by the FortiVoice unit.

    Phone Info

    The model, MAC address, and firmware version of the phone for this extension.

To add a phone

  1. Go to Phone System > Device > Phone.
  2. Click New and configure the following:

    GUI field

    Description

    MAC Address

    Enter the MAC address of the phone you want to add.

    Phone model

    Select the phone brand and model.

    Phone profile

    Select the profile for this phone. You may also create a profile or edit an existing one. For more information, see Configuring phone profiles.

    Status

    Displays if the phone is registered with the FortiVoice unit. A registered phone is assigned an IP address and basic PBX setup information.

    This field is auto-populated based on the phone information you have entered.

    Description

    Enter any notes about the phone.

  3. Click Create.

To assign a phone to a new extension

  1. Go to Phone System > Device >Phone.
  2. Select a phone in Not assigned management status.
  3. Click Action and select Assign to New Extension.
  4. Enter the extension details and click Next. For more details, see Configuring IP extensions.
  5. Review the phone details and click Next.
  6. Review the summary and click Finish.

To assign a phone to an existing extension

  1. Go to Phone System > Device > Phone.
  2. Select a phone in Not assigned management status.
  3. Click Action and select Assign to Existing Extension.
  4. Select the extension to associate with the unassigned phone and click Next.
  5. Review the extension details and click Next. For more details, see Configuring IP extensions.
  6. Review the phone details and click Next.
  7. Review the summary and click Finish.

To assign a phone as an auxiliary to an existing extension

  1. Go to Phone System > Device > Phone.
  2. Select a phone in Not assigned management status.
  3. Click Action and select Assignas Auxiliary to Existing Extension.
  4. Select the extension to associate with the unassigned phone and click Next.
  5. Review the extension details and click Next. For more details, see Configuring IP extensions.
  6. Review the phone details and click Next.
  7. Review the summary and click Finish.

Configuring desk phones

You can configure desk phones to include their MAC addresses, phone model, phone profiles, names, and statuses. You can then assign a phone to an extension, to a multi-cell device (for example, FortiFone-870i), or to an extension as an auxiliary.

If you want to configure a FON-870i or FON-D72 phone, see Configuring multi-cell FortiFone phones.

If you want to configure a FON-D71 phone, see Configuring single-cell FortiFone phones.

To view the list of FortiFone phones and third-party phones

  1. Go to Phone System > Device > Phone.

     

    Button or column

    Description

    Delete

    Select one or more phone records and click this button to remove them all at once.

    Action

    • Assign to New Extension: Select a phone in Not Assigned management status and click this option to add an extension and assign this phone to the extension at the same time. For more information, see To assign a phone to a new extension.
    • Assign to Existing Extension: Select an unassigned phone and click this option to assign this phone to an existing extension. The phone record disappears from the Unassigned Phone list. For more information, see To assign a phone to an existing extension.
    • Assign to Multi-cell Device: Select a multi-cell device (for example, FortiFone 870i) in Not Assigned management status and click this option to add an extension and assign this phone to the extension at the same time. For more details, see Configuring multi-cell FortiFone phones.
    • Assign as Auxiliary to Existing Extension: Select a phone in Not Assigned management status and click this option to assign it to an existing extension as an auxiliary device. For more information, see To assign a phone as an auxiliary to an existing extension.
    • View Phone Configuration: Select a phone in Assigned management status and click this option display its configuration file.
    • View accounts: For phones to which multiple extensions can be associated, such as FON-D71 and FON-D72, click this option to view the associated extensions. This option is only active when a phone has multiple extensions associated with it.
    • Export: Select to save the phone list in csv format.

    MAC Address

    The Media Access Control address (MAC address) of the phone.

    Phone Model

    The phone brand and model.

    Phone Profile

    The profile for this phone. See Configuring phone profiles.

    Management

    Displays if the phone has been assigned to an extension.

    Number

    The extension number of the phone.

    Display Name

    The name displaying on the extension. This is usually the name of the extension user.

    Status

    Displays if the phone is registered with the FortiVoice unit. A registered phone is assigned an IP address and basic PBX setup information.

    IP

    The IP address of the phone assigned by the FortiVoice unit.

    Phone Info

    The model, MAC address, and firmware version of the phone for this extension.

To add a phone

  1. Go to Phone System > Device > Phone.
  2. Click New and configure the following:

    GUI field

    Description

    MAC Address

    Enter the MAC address of the phone you want to add.

    Phone model

    Select the phone brand and model.

    Phone profile

    Select the profile for this phone. You may also create a profile or edit an existing one. For more information, see Configuring phone profiles.

    Status

    Displays if the phone is registered with the FortiVoice unit. A registered phone is assigned an IP address and basic PBX setup information.

    This field is auto-populated based on the phone information you have entered.

    Description

    Enter any notes about the phone.

  3. Click Create.

To assign a phone to a new extension

  1. Go to Phone System > Device >Phone.
  2. Select a phone in Not assigned management status.
  3. Click Action and select Assign to New Extension.
  4. Enter the extension details and click Next. For more details, see Configuring IP extensions.
  5. Review the phone details and click Next.
  6. Review the summary and click Finish.

To assign a phone to an existing extension

  1. Go to Phone System > Device > Phone.
  2. Select a phone in Not assigned management status.
  3. Click Action and select Assign to Existing Extension.
  4. Select the extension to associate with the unassigned phone and click Next.
  5. Review the extension details and click Next. For more details, see Configuring IP extensions.
  6. Review the phone details and click Next.
  7. Review the summary and click Finish.

To assign a phone as an auxiliary to an existing extension

  1. Go to Phone System > Device > Phone.
  2. Select a phone in Not assigned management status.
  3. Click Action and select Assignas Auxiliary to Existing Extension.
  4. Select the extension to associate with the unassigned phone and click Next.
  5. Review the extension details and click Next. For more details, see Configuring IP extensions.
  6. Review the phone details and click Next.
  7. Review the summary and click Finish.