Viewing the dashboard

Dashboard > Status displays first after you log in to the web UI. It contains a dashboard with widgets that each indicate performance level or other statistics.

By default, widgets display the serial number and current system status of the FortiVoice unit, including uptime, system resource usage, license information, service status, firmware version, system time, and statistics history.

To view the dashboard, go to Dashboard > Status.

This section includes the following topics:

• Customizing the dashboard
• System Information widget
• License Information widget
  • Uploading a license file
  • FortiCloud access
• System Resource widget
• Statistics History widget
• Service Status widget
• Recent Call widget

Customizing the dashboard

The dashboard is customizable. You can select which widgets to display, where they are located on the tab, and whether they are minimized or maximized.

To move a widget, position your mouse cursor on the widget’s title bar, then click and drag the widget to its new location.

To show or hide a widget, click Manage Widget and then select the widgets you want displayed on the Dashboard. If the widget is greyed out, the widget will not display. Select Apply when you have made your selections.

To reset the dashboard to its default view, click Reset Widget.

Options vary slightly from widget to widget, but always include options to refresh, minimize, maximize, and close the widget.

System Information widget

The Status > Dashboard > System Information widget displays the serial number and basic system statuses such as the firmware version, system time, and up time.

In addition to displaying basic system information, the System Information widget lets you change the firmware. To change the firmware, click Update for Firmware version. For more information, see Managing the firmware.

The number of phones that are auto discovered but have not been assigned extensions are also displayed. If this number is abnormally high, it may mean the FortiVoice unit is under MAC address flooding attack and its performance will be compromised. You can remove the phones.

License Information widget

The Status > Dashboard > License Information widget displays the last queried license statuses for the number of extensions supported (if you use FortiVoice VM), hotel management, and call center (if you have purchased these options). This widget can also display active and expired entitlements.

Depending on the license you have purchased, when you first access the FortiVoice GUI, you need to upload the license to enable the functions you need.

For complete details about purchasing, registering, and uploading a license, see Licensing in the FortiVoice Cookbook.

The Status > Dashboard > License Information widget also allows you to activate FortiCloud to manage the FortiVoice remote access.

This section includes the following topics:

• Uploading a license file

• FortiCloud access

Uploading a license file

1. Place the license file on your management computer.
2. Go to Dashboard > Status.
3. In the License Information widget, click Update license.
4. Browse for the license (.lic) file.
5. Select the file, and click Open.
6. To confirm the upload, click Yes.

FortiCloud access

FortiCloud provides single-pane of glass management for your Fortinet products, including your FortiVoice phone systems (hardware appliances and virtual machines). With FortiCloud enabled on your FortiVoice, remote management becomes easy and convenient because you don’t have to remember various IP addresses or fully qualified domain names (FQDN) to access your FortiVoice.

For this task, complete the following sections:

• Enabling FortiCloud access for FortiVoice

• Accessing FortiVoice from FortiCloud

Enabling FortiCloud access for FortiVoice

Before you begin

• Make sure that you have your login credentials for your FortiCloud account. You will need them to complete the steps in this section. If you need to register for an account, go to the Fortinet Support website. For FortiCloud account details, see the New Account Onboarding document in FortiCloud Account Services.

• After purchasing your FortiVoice unit, complete the FortiVoice product registration at the Fortinet Support website. For details, see Registering your Fortinet product.

• If you have deployed a FortiVoice VM, upload the VM license. For details, see Uploading a license file.

To enable FortiCloud access

1. In FortiVoice, go to Dashboard > Status.
2. In the License Information widget, go to FortiCloud and click Activate.

   

3. Enter the Email and Password associated with your FortiCloud account.
4. Click OK.

   FortiCloud shows Activated.

5. In the License Information widget, go to Cloud Management and make sure that it displays Enabled.
6. If Cloud Management shows Disabled:
   1. Click Configure.

      

   2. Enable Cloud Management.
   3. Click OK.

      Cloud Management shows Enabled.

7. Continue with Accessing FortiVoice from FortiCloud.

Accessing FortiVoice from FortiCloud

Before you begin

• Make sure to complete Enabling FortiCloud access for FortiVoice.

To access FortiVoice from FortiCloud

1. Go to the Fortinet Support website.
2. Click Login Now.

   

   The FortiCloud login page displays.

3. Enter the Email and Password associated with your FortiCloud account.
4. Click Log in.
5. Go to Asset Management > Products > Product List.

   

6. In the Serial Number column, click the FortiVoice instance that you want to access.

   

7. Scroll down to Manage Cloud Services and click Remote Access.

   

8. If your web browser asks you to select a certificate, click OK.

   The FortiVoice login dialog displays.

9. Enter the Name and Password associated with the FortiVoice admin account.
10. Click Log In.

    The FortiVoice GUI page opens.

11. You can start managing your FortiVoice through FortiCloud which works exactly like managing FortiVoice directly.

System Resource widget

The Status > Dashboard > System Resource widget displays the CPU, memory, and disk space usage. It also displays the system load and current number of IP sessions.

The system resources history can also be viewed in this widget by clicking History. The system resources history contains four graphs. Each graph displays readings of one of the system resources: CPU, memory, IP sessions, and network bandwidth usage. Each graph is divided by a grid.

If there are any mismatched phones under Generic phones > Mismatched, you can click View to display them. For detailed information, see Viewing mismatched phones.

Statistics History widget

The Status > Dashboard > Statistics History widget contains charts that summarize the number of calls in each time period that the FortiVoice unit recorded.

See also Viewing Call Statistics.

Service Status widget

The Status > Dashboard > Service Status widget displays the number of current calls, extension status, trunk status, and device connection status.

Device (2000E-T2 model only) displays the connection status of the FortiVoice physical ports:

• Connected: The port is connected to a device.
• Disconnected: The port is not connected to any device and is ready for use.
• Alarmed: The port has an error and is not usable.
• Occupied: The port is being used.

Recent Call widget

The Status > Dashboard > Recent Call widget displays the calls processed by the FortiVoice unit, including phone numbers, call directions, call starting time and duration, and call status.

The maximum call records shown is 8.