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Device

The Device menu allows you to set programmable keys on your FortiFone phone and perform other tasks for the FortiFone softclient.

Note

The FortiVoice user portal only shows the Programmable Key menu, if you are using a FortiFone phone that supports programmable keys.

This section includes the following topics:

Setting desk phone programmable keys

Note

The FortiVoice user portal only shows the Programmable Key menu, if you are using a FortiFone device that supports programmable keys.

The Programmable Key menu allows you to program phone keys for specific functions and easier call control.

Your FortiVoice system administrator can define keys as admin-assigned (Phone System > Profile > Programmable Keys). You cannot customize these keys. However, your FortiVoice system administrator can also define other keys as user-assigned, allowing you to program them yourself from the user portal.

Note

Keys 1 and 2 are reserved by default and you cannot edit them. Your FortiVoice system administrator may choose to reserve up to the first four lines.

To set programmable keys
  1. Go to Device > Programmable Key.
  2. In the list, you can see which keys are reserved, admin-assigned, and user-assigned.

    In the following example, the user has one Page of keys. Lines 1 and 2 are designated as Reserved. The remaining keys are designated as User Assigned. If necessary, contact your administrator to get more user assigned keys, which would then be configured under Page 2 and Page 3.

  3. For each User Assigned key, complete the following fields:
    • In Function, select the type of action to occur when you press the programmable key.
    • In Resource, select the result of the selected function. For example, if you select Extension appearance as the function, then you can choose which extension to monitor as the resource.
    • In Label, enter a name that will appear beside the programmable key on the FortiFone device.
  4. Click OK.

Displaying desk phone details

  1. Go to Device.
  2. In Desk Phones, you can view details about your phones. Here is an example: 

Displaying FortiFone softclient details

  1. Go to Device.
  2. In Soft Phones, you can view details about your FortiFone softclient. Here is an example:

Displaying the softclient QR code for scanning

The FortiFone sofclient (Android or iOS) installation requires that you display the softclient QR code on your PC screen for scanning.

For more details about installing, configuring, and using the FortiFone softclient, see the FortiFone Softclient User Guide for Android or iOS, as applicable.

  1. Go to Device.
  2. In Soft Phones, click the QR code.
  3. When the FortiFone softclient on your mobile device is ready to scan the QR code, point your mobile camera at the PC screen displaying the QR code.
  4. When you are done with the QR code, click Close.

Revoking a FortiFone softclient license

You can revoke a license for a device that you no longer want associated with your extension and managed by the FortiFone softclient.

  1. Go to Device.
  2. In Soft Phones, locate the softclient license that you want to remove, go to the Revoke column, and click .
  3. To confirm, click Delete.

Device

The Device menu allows you to set programmable keys on your FortiFone phone and perform other tasks for the FortiFone softclient.

Note

The FortiVoice user portal only shows the Programmable Key menu, if you are using a FortiFone phone that supports programmable keys.

This section includes the following topics:

Setting desk phone programmable keys

Note

The FortiVoice user portal only shows the Programmable Key menu, if you are using a FortiFone device that supports programmable keys.

The Programmable Key menu allows you to program phone keys for specific functions and easier call control.

Your FortiVoice system administrator can define keys as admin-assigned (Phone System > Profile > Programmable Keys). You cannot customize these keys. However, your FortiVoice system administrator can also define other keys as user-assigned, allowing you to program them yourself from the user portal.

Note

Keys 1 and 2 are reserved by default and you cannot edit them. Your FortiVoice system administrator may choose to reserve up to the first four lines.

To set programmable keys
  1. Go to Device > Programmable Key.
  2. In the list, you can see which keys are reserved, admin-assigned, and user-assigned.

    In the following example, the user has one Page of keys. Lines 1 and 2 are designated as Reserved. The remaining keys are designated as User Assigned. If necessary, contact your administrator to get more user assigned keys, which would then be configured under Page 2 and Page 3.

  3. For each User Assigned key, complete the following fields:
    • In Function, select the type of action to occur when you press the programmable key.
    • In Resource, select the result of the selected function. For example, if you select Extension appearance as the function, then you can choose which extension to monitor as the resource.
    • In Label, enter a name that will appear beside the programmable key on the FortiFone device.
  4. Click OK.

Displaying desk phone details

  1. Go to Device.
  2. In Desk Phones, you can view details about your phones. Here is an example: 

Displaying FortiFone softclient details

  1. Go to Device.
  2. In Soft Phones, you can view details about your FortiFone softclient. Here is an example:

Displaying the softclient QR code for scanning

The FortiFone sofclient (Android or iOS) installation requires that you display the softclient QR code on your PC screen for scanning.

For more details about installing, configuring, and using the FortiFone softclient, see the FortiFone Softclient User Guide for Android or iOS, as applicable.

  1. Go to Device.
  2. In Soft Phones, click the QR code.
  3. When the FortiFone softclient on your mobile device is ready to scan the QR code, point your mobile camera at the PC screen displaying the QR code.
  4. When you are done with the QR code, click Close.

Revoking a FortiFone softclient license

You can revoke a license for a device that you no longer want associated with your extension and managed by the FortiFone softclient.

  1. Go to Device.
  2. In Soft Phones, locate the softclient license that you want to remove, go to the Revoke column, and click .
  3. To confirm, click Delete.