Fortinet Document Library

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Table of Contents

Waiting Caller

The Waiting Caller widget shows calls that are in a queue and waiting to be answered.

Depending on your profile, the Waiting Caller widget allows you to perform the following tasks:

  • Filter callers by queue.
  • Pick up the call of a selected caller.
  • Transfer a call to another extension.
  • Change the priority of a call.

Waiting Caller (agent profile view)

Waiting Caller (manager profile view)

Waiting Caller

The Waiting Caller widget shows calls that are in a queue and waiting to be answered.

Depending on your profile, the Waiting Caller widget allows you to perform the following tasks:

  • Filter callers by queue.
  • Pick up the call of a selected caller.
  • Transfer a call to another extension.
  • Change the priority of a call.

Waiting Caller (agent profile view)

Waiting Caller (manager profile view)