Fortinet Document Library

Version:

Version:

Version:

Version:

Version:


Table of Contents

Recent Calls

The Recent Calls widget shows a history of recent phone calls.

Recent Calls (agent and manager profiles view)

Viewing recent call details

  1. In the Recent Calls widget, double-click on a recent call entry.
  2. You can review the call information, detail information, and call flow. Here is an example:

Recent Calls

The Recent Calls widget shows a history of recent phone calls.

Recent Calls (agent and manager profiles view)

Viewing recent call details

  1. In the Recent Calls widget, double-click on a recent call entry.
  2. You can review the call information, detail information, and call flow. Here is an example: