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Table of Contents

Taking a pause from queues

Take a pause from answering calls in queues without logging out of queues by assigning a pause reason code. Let's say that you initially assign Lunch break as the reason code but you will be attending a meeting immediately after lunch. The call center console allows you to reset the reason code to Meeting and extend your pause from answering calls in queues.

To assign a reason code
  1. Click Pause/Resume.

  2. Click Pause.
  3. Select queues.
  4. Select a Reason code.
  5. Click OK.
To reset a reason code

You can stay on pause from taking calls but you change the assigned reason code.

  1. Click Pause/Resume.

  2. Click Reset Reason Code.
  3. Select a new Reason code.
  4. Click OK.

Taking a pause from queues

Take a pause from answering calls in queues without logging out of queues by assigning a pause reason code. Let's say that you initially assign Lunch break as the reason code but you will be attending a meeting immediately after lunch. The call center console allows you to reset the reason code to Meeting and extend your pause from answering calls in queues.

To assign a reason code
  1. Click Pause/Resume.

  2. Click Pause.
  3. Select queues.
  4. Select a Reason code.
  5. Click OK.
To reset a reason code

You can stay on pause from taking calls but you change the assigned reason code.

  1. Click Pause/Resume.

  2. Click Reset Reason Code.
  3. Select a new Reason code.
  4. Click OK.