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Managing calls

Call Handling allows you to manage the call process. For example, you can configure the process to forward a call to another number on a specific schedule.

To manage a call

  1. Go to Call Handling.
  2. Select a call status at the top of the page.

    Each status can only be used for one call management configuration.

    If you select Black List, the call management configuration will apply to the numbers added in the Black List configuration. See Black List.

  3. For Call Process, select System default action or User defined action.

    The System default action changes depending on the status selection.

  4. If you select User defined, click New to define a call process according to a schedule.
    • Select a default Schedule for the call action. You can click View to display the schedule details.
    • Select an Action for the call process. You can select multiple actions to process a call in sequence. For example, you can select Play announcement and then Auto attendant. In this case, an incoming call will be transferred to the auto attendant after an announcement is played.
    • Default action is equal to the action when you select System default action under Call Process.

      • If you select Follow me, select a follow me profile. For information on configuring follow me, see Follow Me. This option is available only if your administrator enables call forwarding in your extension’s user privilege.
      • If you select Play announcement, select a sound file. For information on configuring sound files, see Customizing sound files.
      • If you select Auto attendant, select a default auto attendant.
      • If you select Forward, enter the number to which you want to forward the call.

        This option is available only if your administrator enables call forwarding in your extension’s user privilege.

    • Click Create.
  5. Click OK.

Managing calls

Call Handling allows you to manage the call process. For example, you can configure the process to forward a call to another number on a specific schedule.

To manage a call

  1. Go to Call Handling.
  2. Select a call status at the top of the page.

    Each status can only be used for one call management configuration.

    If you select Black List, the call management configuration will apply to the numbers added in the Black List configuration. See Black List.

  3. For Call Process, select System default action or User defined action.

    The System default action changes depending on the status selection.

  4. If you select User defined, click New to define a call process according to a schedule.
    • Select a default Schedule for the call action. You can click View to display the schedule details.
    • Select an Action for the call process. You can select multiple actions to process a call in sequence. For example, you can select Play announcement and then Auto attendant. In this case, an incoming call will be transferred to the auto attendant after an announcement is played.
    • Default action is equal to the action when you select System default action under Call Process.

      • If you select Follow me, select a follow me profile. For information on configuring follow me, see Follow Me. This option is available only if your administrator enables call forwarding in your extension’s user privilege.
      • If you select Play announcement, select a sound file. For information on configuring sound files, see Customizing sound files.
      • If you select Auto attendant, select a default auto attendant.
      • If you select Forward, enter the number to which you want to forward the call.

        This option is available only if your administrator enables call forwarding in your extension’s user privilege.

    • Click Create.
  5. Click OK.