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Viewing feature access codes

By default, the FortiVoice unit has defined the following codes for you to access certain features by dialing the codes on your phone keypad. Your administrator may have redefined the codes.

To access the vertical service codes
  1. Go to Feature Code > Vertical Service Code.
  2. View the codes and their descriptions. The default codes include:

    Code

    Description

    **

    Direct Inward System Access (DISA) service allows external users to dial into PBX and use PBX service just like the local extensions.

    To use DISA, dial the PBX main number and then **. The PBX will prompt you to enter the account code assigned by your administrator. Once you pass authorization, you can use PBX service just like a local extension.

    *10

    Hot-desking refers to the sharing of one phone by multiple users at different time periods.

    Dial *10 to check hot desk login status including login expiry time.

    *11

    Hot-desking refers to the sharing of one phone by multiple users at different time periods. Each user can log into the phone by pressing *11 and enter his extension number and voicemail PIN following the prompts.

    *12

    To log out hot desking, press *12 and enter your extension number and voicemail PIN.

    *15

    This code is used to remove the extension number of a FortiFone by the administrator.

    Dial *15 on any FortiFone that connects to the FortiVoice unit and enter the administrator PIN.

    *16

    This code is used to remove the extension number of a FortiFone.

    Dial *16 on your FortiFone that connects to the FortiVoice unit and enter the voicemail PIN.

    *17

    This code is used to set an extension number for a FortiFone by the administrator.

    Dial *17 on any FortiFone that connects to the FortiVoice unit and enter the administrator PIN. You can then enter an existing extension to set it as the extension of this phone.

    *18

    This code is used to set an extension number for a FortiFone by a phone user.

    Dial *18 on any FortiFone that connects to the FortiVoice unit and enter the voicemail PIN provided by the administrator. You can then enter an existing extension to set it as the extension of this phone.

    *411

    Dial *411 to access the phone directory where you can look for an extension by entering a person’s name.

    *50

    Dial *50 to monitor a call by listening to it. You also need to enter your voicemail PIN.

    *61

    Dial *61 to log into the queues of which your extension is a member.

    *62

    Dial *62 to log out of the queues of which your extension is a member.

    *63

    Dial *63 and enter your voicemail password and the queue extension to log into this queue.

    The voicemail password is required only if this option is selected for your extension by the administrator.

    *64

    Dial *64 and enter your voicemail password and the queue extension to log out of this queue.

    The voicemail password is required only if this option is selected for your extension by the administrator.

    *65

    Dial *65 and enter your voicemail password to login all members of a queue of which your extension is a member.

    The voicemail password is required only if this option is selected for your extension by the administrator.

    *66

    Dial *66 and enter your voicemail password to logout all members of a queue of which your extension is a member.

    The voicemail password is required only if this option is selected for your extension by the administrator.

    *67

    Dial *67 and enter your voicemail password and the reason code to pause all queues of which this extension is a member.

    *68

    Dial *68 and enter your voicemail password and the reason code to unpause all queues of which this extension is a member.

    *71

    Dial *71 followed by a code to set a the call forward: 1 to enable, 0 to disable, and 9 to change the forwarding number.

    *72

    Dial *72 followed by 1, 2, or 3 and enter your voicemail password to temporarily replace the original personal schedule with one of the three default ones. You may also modify the temporary schedule. Dial *720 to go back to the original schedule.

    *73

    The twinning feature allows you to use an external telephone (often a smartphone or home phone) to replicate your internal office extension (often your desk phone), so that when your desk phone rings, so does the “twin” phone.

    Dial *73 followed by 1 to enable twinning or 0 to disable twinning.

    *74

    This code allows you to make international or long distance calls from a floating host device which is a device (usually a phone) that allows other extensions to originate a call.

    Dial *74 to enter the floating mode and make an outgoing call on a floating host device. For more details, see Floating code formats.

    *75

    Dial *75 and enter a code to show the room cleaning status. Depending on the selected PMS protocol, the room condition codes vary.

    For FortiVoice:

    • Maid present
    • Clean
    • Not clean
    • Out of service
    • To be inspected
    • Occupied/clean
    • Occupied/not clean
    • Vacant/clean
    • Vacant/not clean

    *77

    Dial *77 and enter a time for a wake-up call. The time format should be in the format of hhmm. For example, 15:30 is entered as 1530.

    *78

    Dial *78 to turn on the Do Not Disturb service. Callers will hear the busy sound when they dial your number.

    *79

    Dial *79 to turn off the Do Not Disturb service. Otherwise, callers will hear the busy sound when they dial your number.

    *80

    As a pickup group member, you can dial *80 on your phone to pick up a call from any ringing extension.

    *81

    As a pickup group member, you can dial *81 or the code you set on your phone followed by a ringing extension number to pick up a call from that extension.

    *82

    An administrator with the privilege can dial *82 followed by 1, 2, or 3 and the administrator PIN to temporarily replace the original system schedule with one of the three default ones. You may also modify the temporary schedule. Dial *820 to go back to the original schedule.

    *92,INTERCOM

    Dial *92 and an extension to intercom that extension.

    *97,tsvm

    Dial *97 from your own phone and then enter your voicemail password to directly access your voice mailbox.

    *98

    Dial *98 from any extension and then enter your extension number and voicemail password to access your voice mailbox.

    0

    Dial 0 to access the operator.

    DNDTGL

    To turn the Do not disturb (DND) feature on or off, press the DND key on FortiFone.

    PAGEGROUP

    To page an extension group, enter PAGEGROUP or the code you set then the page group number.

    UNPARK

    To unpark a call, press this key on FortiFone.

Floating code formats

Caller privilege

Code format

Allow

Extension number + * + user PIN

or extension number + * + personal code

Allow with personal code

Extension number + * + user PIN

Allow with account code

Extension number + * + user privilege account code

Allow with account and personal codes

Extension number + * + user privilege account code

or extension number + * + user PIN

To access the mid-call codes
  1. Go to Feature Code > Mid-Call/DTMF Code.
  2. View the codes and their descriptions. The default codes that you can use during a call include:

    Code

    Description

    *11

    Dial *11 and then the extension number that you want to transfer the call to. You are not interacting with the person receiving the call.

    *12

    Dial *12 and then the extension number that you want to transfer the call to. If the person answers the call, you have the chance to announce the caller before transferring the call.

    *30

    To start a personal call recording.

    You can access personal call recordings from the FortiVoice user portal.

    Before starting a recording, have the agreement of the person you are talking with or check your local laws about recording phone conversations.

    *35

    To start a system call recording.

    To access system call recordings using the web-based FortiVoice phone system, you need administrator permission.

    Before starting a recording, have the agreement of the person you are talking with or check your local laws about recording phone conversations.

    *36

    To pause the system recording.

    *37

    To resume the system recording.

    *38

    To cancel the system recording.

    *40,PARK

    To park a call.

Viewing feature access codes

By default, the FortiVoice unit has defined the following codes for you to access certain features by dialing the codes on your phone keypad. Your administrator may have redefined the codes.

To access the vertical service codes
  1. Go to Feature Code > Vertical Service Code.
  2. View the codes and their descriptions. The default codes include:

    Code

    Description

    **

    Direct Inward System Access (DISA) service allows external users to dial into PBX and use PBX service just like the local extensions.

    To use DISA, dial the PBX main number and then **. The PBX will prompt you to enter the account code assigned by your administrator. Once you pass authorization, you can use PBX service just like a local extension.

    *10

    Hot-desking refers to the sharing of one phone by multiple users at different time periods.

    Dial *10 to check hot desk login status including login expiry time.

    *11

    Hot-desking refers to the sharing of one phone by multiple users at different time periods. Each user can log into the phone by pressing *11 and enter his extension number and voicemail PIN following the prompts.

    *12

    To log out hot desking, press *12 and enter your extension number and voicemail PIN.

    *15

    This code is used to remove the extension number of a FortiFone by the administrator.

    Dial *15 on any FortiFone that connects to the FortiVoice unit and enter the administrator PIN.

    *16

    This code is used to remove the extension number of a FortiFone.

    Dial *16 on your FortiFone that connects to the FortiVoice unit and enter the voicemail PIN.

    *17

    This code is used to set an extension number for a FortiFone by the administrator.

    Dial *17 on any FortiFone that connects to the FortiVoice unit and enter the administrator PIN. You can then enter an existing extension to set it as the extension of this phone.

    *18

    This code is used to set an extension number for a FortiFone by a phone user.

    Dial *18 on any FortiFone that connects to the FortiVoice unit and enter the voicemail PIN provided by the administrator. You can then enter an existing extension to set it as the extension of this phone.

    *411

    Dial *411 to access the phone directory where you can look for an extension by entering a person’s name.

    *50

    Dial *50 to monitor a call by listening to it. You also need to enter your voicemail PIN.

    *61

    Dial *61 to log into the queues of which your extension is a member.

    *62

    Dial *62 to log out of the queues of which your extension is a member.

    *63

    Dial *63 and enter your voicemail password and the queue extension to log into this queue.

    The voicemail password is required only if this option is selected for your extension by the administrator.

    *64

    Dial *64 and enter your voicemail password and the queue extension to log out of this queue.

    The voicemail password is required only if this option is selected for your extension by the administrator.

    *65

    Dial *65 and enter your voicemail password to login all members of a queue of which your extension is a member.

    The voicemail password is required only if this option is selected for your extension by the administrator.

    *66

    Dial *66 and enter your voicemail password to logout all members of a queue of which your extension is a member.

    The voicemail password is required only if this option is selected for your extension by the administrator.

    *67

    Dial *67 and enter your voicemail password and the reason code to pause all queues of which this extension is a member.

    *68

    Dial *68 and enter your voicemail password and the reason code to unpause all queues of which this extension is a member.

    *71

    Dial *71 followed by a code to set a the call forward: 1 to enable, 0 to disable, and 9 to change the forwarding number.

    *72

    Dial *72 followed by 1, 2, or 3 and enter your voicemail password to temporarily replace the original personal schedule with one of the three default ones. You may also modify the temporary schedule. Dial *720 to go back to the original schedule.

    *73

    The twinning feature allows you to use an external telephone (often a smartphone or home phone) to replicate your internal office extension (often your desk phone), so that when your desk phone rings, so does the “twin” phone.

    Dial *73 followed by 1 to enable twinning or 0 to disable twinning.

    *74

    This code allows you to make international or long distance calls from a floating host device which is a device (usually a phone) that allows other extensions to originate a call.

    Dial *74 to enter the floating mode and make an outgoing call on a floating host device. For more details, see Floating code formats.

    *75

    Dial *75 and enter a code to show the room cleaning status. Depending on the selected PMS protocol, the room condition codes vary.

    For FortiVoice:

    • Maid present
    • Clean
    • Not clean
    • Out of service
    • To be inspected
    • Occupied/clean
    • Occupied/not clean
    • Vacant/clean
    • Vacant/not clean

    *77

    Dial *77 and enter a time for a wake-up call. The time format should be in the format of hhmm. For example, 15:30 is entered as 1530.

    *78

    Dial *78 to turn on the Do Not Disturb service. Callers will hear the busy sound when they dial your number.

    *79

    Dial *79 to turn off the Do Not Disturb service. Otherwise, callers will hear the busy sound when they dial your number.

    *80

    As a pickup group member, you can dial *80 on your phone to pick up a call from any ringing extension.

    *81

    As a pickup group member, you can dial *81 or the code you set on your phone followed by a ringing extension number to pick up a call from that extension.

    *82

    An administrator with the privilege can dial *82 followed by 1, 2, or 3 and the administrator PIN to temporarily replace the original system schedule with one of the three default ones. You may also modify the temporary schedule. Dial *820 to go back to the original schedule.

    *92,INTERCOM

    Dial *92 and an extension to intercom that extension.

    *97,tsvm

    Dial *97 from your own phone and then enter your voicemail password to directly access your voice mailbox.

    *98

    Dial *98 from any extension and then enter your extension number and voicemail password to access your voice mailbox.

    0

    Dial 0 to access the operator.

    DNDTGL

    To turn the Do not disturb (DND) feature on or off, press the DND key on FortiFone.

    PAGEGROUP

    To page an extension group, enter PAGEGROUP or the code you set then the page group number.

    UNPARK

    To unpark a call, press this key on FortiFone.

Floating code formats

Caller privilege

Code format

Allow

Extension number + * + user PIN

or extension number + * + personal code

Allow with personal code

Extension number + * + user PIN

Allow with account code

Extension number + * + user privilege account code

Allow with account and personal codes

Extension number + * + user privilege account code

or extension number + * + user PIN

To access the mid-call codes
  1. Go to Feature Code > Mid-Call/DTMF Code.
  2. View the codes and their descriptions. The default codes that you can use during a call include:

    Code

    Description

    *11

    Dial *11 and then the extension number that you want to transfer the call to. You are not interacting with the person receiving the call.

    *12

    Dial *12 and then the extension number that you want to transfer the call to. If the person answers the call, you have the chance to announce the caller before transferring the call.

    *30

    To start a personal call recording.

    You can access personal call recordings from the FortiVoice user portal.

    Before starting a recording, have the agreement of the person you are talking with or check your local laws about recording phone conversations.

    *35

    To start a system call recording.

    To access system call recordings using the web-based FortiVoice phone system, you need administrator permission.

    Before starting a recording, have the agreement of the person you are talking with or check your local laws about recording phone conversations.

    *36

    To pause the system recording.

    *37

    To resume the system recording.

    *38

    To cancel the system recording.

    *40,PARK

    To park a call.