You can make sound files to be used in call management when you select the Play announcement action in a call process configuration.
To customize a sound file
- Go to Custom Sounds > Custom Sounds.
- Click New.
- Enter a name for the sound file.
- You can perform the following actions:
- To ring your extension and record an announcement using the phone, click Call me.
- To import an announcement, click Upload.
- To save an announcement, click Download.