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Table of Contents

Administration Guide

Choosing the operation mode

Once the FortiMail unit is mounted and powered on, and you have completed initial setup, you can configure the operation mode of the FortiMail unit using the CLI or web UI.

FortiMail units can run in one of three operation modes: gateway mode, transparent mode, or server mode. For details about the three modes, see FortiMail operation modes.

You will usually choose the operation mode that is appropriate for your topology and requirements and configure the operation mode only once, just after physical installation and initial configuration, and before using the Quick Start Wizard.

This section describes each operation mode, assisting you in choosing the mode that best suits your requirements.

This section contains the following topics:

Deployment guidelines

Generally speaking, gateway mode is suitable for most deployment environments. It is usually easier to implement and better understood. Exceptions are situations where neither DNS MX records nor IP addresses cannot be modified.

Transparent mode was developed for the purpose of implementing FortiMail in carrier environments to combat outgoing spam. It is suitable for certain environments but needs more careful routing handling and good understanding of network and application layer transparency.

Transparent mode is the best choice for combating outgoing spam in carrier environments.

You use server mode to set up a standalone email server or to replace an existing email server.

After you set the operation mode, run the Quick Start Wizard to set up a basic system. Then deploy your FortiMail unit. The details vary depending on the operation mode you chose. For instructions, consult the applicable sections:

Characteristics of gateway mode

When operating in gateway mode, the FortiMail unit acts as a mail transfer agent (MTA), sometimes known as an email gateway or relay. The FortiMail unit receives email messages, scans for viruses and spam, then relays email to its destination email server for delivery. External MTAs connect to the FortiMail unit, rather than directly to the protected email server.

FortiMail units operating in gateway mode provide a web-based user interface from which email users can access personal preferences and their per-recipient quarantined email. However, FortiMail units operating in gateway mode do not locally host mailboxes such as each email user’s inbox. Mailboxes are stored on the protected email servers.

Gateway mode requires some changes to an existing network. Requirements include MX records on public DNS servers for each protected domain, which must refer to the FortiMail unit instead of the protected email servers. You may also need to configure firewalls or routers to direct SMTP traffic to the FortiMail unit rather than your email servers.

Example gateway mode topology

For example, an Internet service provider (ISP) could deploy a FortiMail unit to protect their customers’ email servers. For security reasons, customers do not want their email servers to be directly visible to external MTAs. Therefore, the ISP installs the FortiMail unit in gateway mode, and configures its network such that all email traffic must pass through the FortiMail unit before reaching customers’ email servers.

For sample deployment scenarios, see Gateway mode deployment.

Characteristics of transparent mode

When operating in transparent mode, the FortiMail acts as either an implicit relay or a proxy. The FortiMail unit intercepts email messages, scans for viruses and spam, then transmits email to its destination email server for delivery. External MTAs connect through the FortiMail unit to the protected email server.

Transparency at both the network and application layers is configurable, but not required. When hiding, the FortiMail unit preserves the IP address and domain name of the SMTP client in IP headers and the SMTP envelope and message headers, rather than replacing them with its own.

FortiMail units operating in transparent mode provide a web-based user interface from which email users can access personal preferences and email quarantined to their per-recipient quarantine. However, FortiMail units operating in transparent mode do not locally host mailboxes such as each email user’s inbox. These mailboxes are stored on the protected email servers.

By default, FortiMail units operating in transparent mode are configured as a bridge, with all network interfaces on the same subnet. You can configure out-of-bridge network interfaces if you require them, such as if you have some protected email servers that are not located on the same subnet. If you set an interface to route mode, you must assign the interface a local IP address that belongs to a different subnet from that of the management IP.

Note

Port 1 is the only port permanently attached to the built-in bridge and thus cannot be set in route mode.

Transparent mode usually requires no changes to an existing network. Requirements include that the FortiMail unit must be physically inline between the protected email server and all SMTP clients—unlike gateway mode. Because FortiMail units operating in transparent mode are invisible, clients cannot be configured to route email directly to the FortiMail unit; so, it must be physically placed where it can intercept the connection.

Example transparent mode topology

Note

Do not connect two ports to the same VLAN on a switch or the same hub. Some Layer 2 switches become unstable when they detect the same media access control (MAC) address originating on more than one network interface on the switch, or from more than one VLAN.

For example, a school might want to install a FortiMail unit to protect its mail server, but does not want to make any changes to its existing DNS and SMTP client configurations or other network topology. Therefore, the school installs the FortiMail unit in transparent mode.

For sample deployment scenarios, see Transparent mode deployment.

Characteristics of server mode

When operating in server mode, the FortiMail is a standalone email server. The FortiMail unit receives email messages, scans for viruses and spam, and then delivers email to its email users’ mailboxes. External MTAs connect to the FortiMail unit, which itself is also the protected email server.

FortiMail units operating in server mode provide a web-based user interface from which email users can access:

  • personal preferences
  • email quarantined to their per-recipient quarantine
  • their locally hosted mailboxes such as each email user’s inbox.

In addition, email users can retrieve email using POP3 or IMAP.

Server mode requires some changes to an existing network. Requirements include MX records on public DNS servers for each protected domain. The records must refer to the FortiMail unit. You may also need to configure firewalls or routers to direct SMTP traffic to the FortiMail unit.

Example server mode topology

For example, a company might be creating a network, and does not have an existing email server. The company wants the convenience of managing both their email server and email security on one network device. Therefore, the company deploys the FortiMail unit in server mode.

For sample deployment scenarios, see Server mode deployment.

Changing the operation mode

By default, FortiMail units operate in gateway mode. If you do not want your FortiMail unit to operate in gateway mode, before configuring the FortiMail unit or using the Quick Start Wizard, select the operation mode.

Note

The default mode is gateway. If that is your chosen mode, you can skip the following procedure.

To select the operation mode
  1. Open the web UI (See Connecting to the FortiMail web UI for the first time).
  2. In the System Information widget on the dashboard, select either Gateway, Server, or Transparent from the Operation mode drop-down list.
  3. A confirmation dialog appears, warning you that many settings will revert to their default value for the version of your FortiMail unit’s firmware.

  4. Select OK.
  5. The FortiMail unit changes the operation mode and restarts. The Login dialog of the web UI appears.

Note

Do not change the operation mode once you have committed resources to configuring FortiMail. Changing the operation mode resets most configurations to the factory defaults.

Choosing the operation mode

Once the FortiMail unit is mounted and powered on, and you have completed initial setup, you can configure the operation mode of the FortiMail unit using the CLI or web UI.

FortiMail units can run in one of three operation modes: gateway mode, transparent mode, or server mode. For details about the three modes, see FortiMail operation modes.

You will usually choose the operation mode that is appropriate for your topology and requirements and configure the operation mode only once, just after physical installation and initial configuration, and before using the Quick Start Wizard.

This section describes each operation mode, assisting you in choosing the mode that best suits your requirements.

This section contains the following topics:

Deployment guidelines

Generally speaking, gateway mode is suitable for most deployment environments. It is usually easier to implement and better understood. Exceptions are situations where neither DNS MX records nor IP addresses cannot be modified.

Transparent mode was developed for the purpose of implementing FortiMail in carrier environments to combat outgoing spam. It is suitable for certain environments but needs more careful routing handling and good understanding of network and application layer transparency.

Transparent mode is the best choice for combating outgoing spam in carrier environments.

You use server mode to set up a standalone email server or to replace an existing email server.

After you set the operation mode, run the Quick Start Wizard to set up a basic system. Then deploy your FortiMail unit. The details vary depending on the operation mode you chose. For instructions, consult the applicable sections:

Characteristics of gateway mode

When operating in gateway mode, the FortiMail unit acts as a mail transfer agent (MTA), sometimes known as an email gateway or relay. The FortiMail unit receives email messages, scans for viruses and spam, then relays email to its destination email server for delivery. External MTAs connect to the FortiMail unit, rather than directly to the protected email server.

FortiMail units operating in gateway mode provide a web-based user interface from which email users can access personal preferences and their per-recipient quarantined email. However, FortiMail units operating in gateway mode do not locally host mailboxes such as each email user’s inbox. Mailboxes are stored on the protected email servers.

Gateway mode requires some changes to an existing network. Requirements include MX records on public DNS servers for each protected domain, which must refer to the FortiMail unit instead of the protected email servers. You may also need to configure firewalls or routers to direct SMTP traffic to the FortiMail unit rather than your email servers.

Example gateway mode topology

For example, an Internet service provider (ISP) could deploy a FortiMail unit to protect their customers’ email servers. For security reasons, customers do not want their email servers to be directly visible to external MTAs. Therefore, the ISP installs the FortiMail unit in gateway mode, and configures its network such that all email traffic must pass through the FortiMail unit before reaching customers’ email servers.

For sample deployment scenarios, see Gateway mode deployment.

Characteristics of transparent mode

When operating in transparent mode, the FortiMail acts as either an implicit relay or a proxy. The FortiMail unit intercepts email messages, scans for viruses and spam, then transmits email to its destination email server for delivery. External MTAs connect through the FortiMail unit to the protected email server.

Transparency at both the network and application layers is configurable, but not required. When hiding, the FortiMail unit preserves the IP address and domain name of the SMTP client in IP headers and the SMTP envelope and message headers, rather than replacing them with its own.

FortiMail units operating in transparent mode provide a web-based user interface from which email users can access personal preferences and email quarantined to their per-recipient quarantine. However, FortiMail units operating in transparent mode do not locally host mailboxes such as each email user’s inbox. These mailboxes are stored on the protected email servers.

By default, FortiMail units operating in transparent mode are configured as a bridge, with all network interfaces on the same subnet. You can configure out-of-bridge network interfaces if you require them, such as if you have some protected email servers that are not located on the same subnet. If you set an interface to route mode, you must assign the interface a local IP address that belongs to a different subnet from that of the management IP.

Note

Port 1 is the only port permanently attached to the built-in bridge and thus cannot be set in route mode.

Transparent mode usually requires no changes to an existing network. Requirements include that the FortiMail unit must be physically inline between the protected email server and all SMTP clients—unlike gateway mode. Because FortiMail units operating in transparent mode are invisible, clients cannot be configured to route email directly to the FortiMail unit; so, it must be physically placed where it can intercept the connection.

Example transparent mode topology

Note

Do not connect two ports to the same VLAN on a switch or the same hub. Some Layer 2 switches become unstable when they detect the same media access control (MAC) address originating on more than one network interface on the switch, or from more than one VLAN.

For example, a school might want to install a FortiMail unit to protect its mail server, but does not want to make any changes to its existing DNS and SMTP client configurations or other network topology. Therefore, the school installs the FortiMail unit in transparent mode.

For sample deployment scenarios, see Transparent mode deployment.

Characteristics of server mode

When operating in server mode, the FortiMail is a standalone email server. The FortiMail unit receives email messages, scans for viruses and spam, and then delivers email to its email users’ mailboxes. External MTAs connect to the FortiMail unit, which itself is also the protected email server.

FortiMail units operating in server mode provide a web-based user interface from which email users can access:

  • personal preferences
  • email quarantined to their per-recipient quarantine
  • their locally hosted mailboxes such as each email user’s inbox.

In addition, email users can retrieve email using POP3 or IMAP.

Server mode requires some changes to an existing network. Requirements include MX records on public DNS servers for each protected domain. The records must refer to the FortiMail unit. You may also need to configure firewalls or routers to direct SMTP traffic to the FortiMail unit.

Example server mode topology

For example, a company might be creating a network, and does not have an existing email server. The company wants the convenience of managing both their email server and email security on one network device. Therefore, the company deploys the FortiMail unit in server mode.

For sample deployment scenarios, see Server mode deployment.

Changing the operation mode

By default, FortiMail units operate in gateway mode. If you do not want your FortiMail unit to operate in gateway mode, before configuring the FortiMail unit or using the Quick Start Wizard, select the operation mode.

Note

The default mode is gateway. If that is your chosen mode, you can skip the following procedure.

To select the operation mode
  1. Open the web UI (See Connecting to the FortiMail web UI for the first time).
  2. In the System Information widget on the dashboard, select either Gateway, Server, or Transparent from the Operation mode drop-down list.
  3. A confirmation dialog appears, warning you that many settings will revert to their default value for the version of your FortiMail unit’s firmware.

  4. Select OK.
  5. The FortiMail unit changes the operation mode and restarts. The Login dialog of the web UI appears.

Note

Do not change the operation mode once you have committed resources to configuring FortiMail. Changing the operation mode resets most configurations to the factory defaults.