User access
FortiCare features and available tickets are dependent on the type of user logged in and their assigned permissions.
IAM users and external IdP roles
If you are logged in as an IAM user or external IdP role, FortiCare access and features depend on the user's assigned permission profile. When creating a permission profile with FortiCare portal access, you can assign access based on individual FortiCare resources using the FortiCare New option. See Portals with resource-based permissions in the Identity & Access Management guide for more information.
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The FortiCare Legacy portal permissions can be assigned using the role-based FortiCare Legacy option. |
Partners
When a Partner logs in, they must select a connected account to access the registered assets for that account. See Logging into an account in the Asset Management guide for more information.
These assets are reflected in the FortiCare portal. The FortiCare portal will only display tickets and allow ticket creation for the assets connected to the current connected account being accessed by the Partner. If you want to create or view tickets for assets related to other connected accounts, you can switch using the profile menu. See Switching accounts in the Asset Management guide for more information.
When creating a ticket, the Ticket Visibility pane is displayed for Partner users to select who can view, update, and close the ticket. See Creating tickets.
Sub users
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The Sub User model will be deprecated in the near future. It is strongly recommended that you use the IAM User Model to take full advantage of the new features. |
The abilities of sub users in the FortiCare portal depends on the access permission defined by the Master account user. The sub user permissions can be defined in the My Account > Manage User > User Details page. The Master account user can assign the Permission as either Full Access or Limit Access, with various features selected.
If Limit Access is selected, anything not selected from the additional permissions is not available to the sub user. FortiCare access depends on these permissions.