Organization view
Users logged into FortiCloud with Organization access can view tickets based on Organization, Organizational Units (OUs), or member accounts. Tickets displayed on the Tickets page will only include tickets pertaining to the selected scope, see Permission scope in the Identity & Access Management administration guide.
You can switch between Organization member accounts and OUs using the context switch menu. See OU context switch in the Identity & Access Management guide for more information.
Organizational Unit (OU) view
When an OU is chosen for the selected scope, the tickets displayed include tickets that relate to any of the member accounts within that OU. The Tickets page will be organized by the member accounts within the OU.
|
Any assigned filters will affect all the member account tickets within the OU. See Filtering tickets and Searching for tickets for more information on filtering tickets. |
To view ticket details, expand the member account to review all of the tickets included for that member account.
To create a ticket in Organizational Unit view:
-
Go to Tickets.
-
Select New Ticket. The Select An Account dialog is displayed.
-
Hover over the account you want to assign the ticket to and click Select.
If you are a Partner, another Select An Account dialog is displayed prompting you to choose a connected account or proceed as a Partner. See Partners.
-
Select the ticket type and proceed with the ticket creation process. See Creating tickets.
Member account view
When a member account is chosen as the selected scope, the tickets displayed relate only to the selected member account. New tickets can only be created for the selected member account.
To create a ticket within the member account view, follow the same procedure as creating a ticket outside of the Organization view. See Creating tickets.